Richard Okonji Email & Phone Number

Nairobi, Kenya

- Scheduling all audits for the key clients DIAGEO, Nestlé and Elevate.- Coordinating and providing administrative support to the key clients and vendors across the African region- Preparing and sharing monthly reports with the key clients - Managing outgoing mail and other correspondence for existing and new clients according to needs arising.- Managing logistics for audits, flights, hotel bookings, visa applications, etc- Reviewing the travel booking process for associates and lead auditors always ensuring that the most convenient and cost effective routes are taken.

Nairobi

Coordinating and providing administrative support to Audits & Assessments Department of Partner Africa through general administrative operations, planning and coordination of audits and assessment services more so in East & Central, French West Africa and Indian Ocean regions, tracking follow-up activities and supporting with coordination of associates and lead auditors travel arrangements.• Working closely with Audits & Assessments Coordinator to manage client coordination of audits and assessments and to facilitate the coordination of associates and lead auditors in French West Africa and Indian Ocean regions.• Proactively following up client activity, especially dealing with scheduling, prompt feedback on issues, routine report generation and tracking of audits and assessments; including the need for follow up audit scheduling proactively to ensure timely preparation and execution.• Providing the Audits and Assessment Coordinator with a weekly report on outstanding actions from clients, scheduled audits follow up audits needed and areas of concern.• Managing outgoing mail and other correspondence for existing and new clients according to needs arising.• Updating the audit team (staff and associates) on the status of pipeline audits and assessments versus targets for their regions.• Managing logistics for audits, flights, hotel bookings, visa applications, etc.• Organizing a labor law library for each country, keeping master copies of all labor law documents and maintaining the filing process.• Liaising with the Audits and Assessments Coordinator and regional teams to ensure that all the new contacts received from clients, associates and lead auditors are maintained and that all the required details are uploaded on Sales force database.• Reviewing the travel booking process for associates and lead auditors always ensuring that the most convenient and cost effective routes are taken.

Nairobi

• To meet departmental objectives of ensuring compliance to set Customer Inquiries processes and Procedures.• To ensure that customer feedback forms through surveys and happy calls are completed with the specified period.• To ensure that calls and emails are responded to within specified time.• To monitor RTAT/NPS and MOT activities and ensure the rankings are kept within the target ranges. • To ensure compliance with all ISO related processes and procedures relating to CIC activities.

Sarit Centre, Westlands, Nairobi

- Booking Service related issues on the system-Updating Service related issues on the system-Following up on repair cases and requesting for replacement where necessary-Preparing proforma invoices in case of replacements-Preparing Warranty Claims -Replying to mails-Preparing proforma invoices for quotations and making follow ups

Kenya

Previously working at Hotpoint Appliances Ltd in the CIC (Customer information Center) department as multilingual customer service assistant due to my proficiency in French, English and Swahili languages. My key responsibilities included:- Assisting customers who have been directed by the support staff.- Listening to the customer and trying to correlate the information he has with what the support support staff has provided on the check-in receipt. - Entering the information in the appropriate system- Updating the systems in regards to the status of the repair process.- Keeping the customers up to date regarding the repair process.- Acting as a translator or interpreter in case a customer needs proper clarification - Forwarding calls to the proper department in case a customer calls looking for assistance: - Responding to mails.

Nairobi, Kenya

-Receiving calls in French/English/Swahili from clients all over east and central Africa.-Making calls in French/English/ Swahili to clients all over East and Central Africa.-Booking in-home services and assigning to different service centres all over East and Central Africa-Doing a repair follow up on call for clients all over East and Central Africa.-Giving information about Samsung products including the prices, settings, installations and connections in English, French and Swahili.

Nairobi

Teaching french as a foreign language: -Beginners -Intermediate -AdvancedDoing translations for other departments including: -Hotel and catering -Aviation -Tourism....etc.

Bachelor Of Commerce - Bcom, Human Resources Management/Personnel Administration, General, Second Class Honours

As Bachelor of Commerce graduate and specializing in human resource management, I was able to learn following among others. •.

Dfp - Diplôme De Français Professionnel, Business French

Communicate seamlessly with French speaking clients, travel and do business anywhere in the world without language barriers

Dalf C1, Teaching French As A Second Or Foreign Language

Activities and Societies: Debating at Club rfi de NairobiMember of Club rfi de Nairobi