Richard O'Nians Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Australia

GapMaps is a leading retail network and demographic consultancy in Australia with growing offices in NZ, Indonesia, India and the Middle East. We work with many of the largest Retail businesses to make date meaningful. Using demographic, government and industry data viewed through a simple mapping platform, we impart powerful, cost-effective insights to our clients. We enable them to create revealing market intelligence for fact-based decision -making.

Melbourne , Australia

Reporting to Executive General Manager for NAB Retail. Division of over 4300 people with $100bn lending, $86bn deposits, $22bn mortgage sales, $3.2bn revenue. Key Responsibilities: - Reporting to the Executive General Manager and member of Retail Bank Leadership Team. - Lead a team of business unit leaders, along with 60 staff, to drive performance through: banker capability development, sales capability programs, business development initiatives, management of third party… Show more Reporting to Executive General Manager for NAB Retail. Division of over 4300 people with $100bn lending, $86bn deposits, $22bn mortgage sales, $3.2bn revenue. Key Responsibilities: - Reporting to the Executive General Manager and member of Retail Bank Leadership Team. - Lead a team of business unit leaders, along with 60 staff, to drive performance through: banker capability development, sales capability programs, business development initiatives, management of third party relationships - Target setting, development of business performance scorecards and incentives- Work with internal stakeholders to enhance performance through product development, policy changes, marketing initiatives, branch network strategy and pricing- Develop strategic direction, sequencing and execution of changeKey Achievements:o Delegate for EGM Retail Banko Significantly increased direct team engagement from 58 to 71 by implementing talent development and team building initiativeso Key stakeholder in delivering major transformation programs into Retail including implementation of the Oracle Banking Platform o Lifted front line banker engagement through leading prioritisation of change programs and improving effectiveness of communication strategieso Collaboration with key banking product teams to deliver sales initiatives, product innovation and pricing support to lift sales performanceo Drove cultural change and focus on “the customer” through implementation of Main Bank performance and the Net Promotor Score (NPS) as a measure of customer advocacy.o Development and deployment of wide range of capability programs including compliance, banker credit capability, on boarding and business development programs o Worked closely with regulatory affairs, risk and assurance teams to complete audit requirements and regulator (ASIC) engagement Show less

Melbourne, Australia

Lead team responsible for performance across broad range of functions including: Channel Management, Change Management, Network Communications, Network Transformation, Workforce Planning and Network Operations Achievements include:o Completed Mortgage Transformation program, stabilising banker sales performance and improving customer satisfactiono Successful management of Defence Force Mortgage provider relationship including turnaround in business performanceo Drove sales… Show more Lead team responsible for performance across broad range of functions including: Channel Management, Change Management, Network Communications, Network Transformation, Workforce Planning and Network Operations Achievements include:o Completed Mortgage Transformation program, stabilising banker sales performance and improving customer satisfactiono Successful management of Defence Force Mortgage provider relationship including turnaround in business performanceo Drove sales initiatives across a wide variety of products achieving significant sales productivity uplift (between 10%-30%) across key revenue lineso Developed network 5 year transformation strategy in collaboration with other business units and successfully achieved funding for business caseo Transformed Retail banker sales program (Inspire) through development of blended learning program and mandated approach to completiono Strengthened third party relationships through improved risk governance strategieso Closed out outstanding Audit issues Show less

Melbourne Cbd

Lead Melbourne CBD Retail network and sales team. ~110 people, $4bn Lending, $3bn depositsKey responsibilities: Deliver significant financial performance results through understanding key business drivers in order to lead and accelerate revenue growth, business profitability and product penetration. Build people capability and engagement through on boarding, coaching and goal setting.Achievements include:o Highest lending growth nationally, highest cross sales and sales… Show more Lead Melbourne CBD Retail network and sales team. ~110 people, $4bn Lending, $3bn depositsKey responsibilities: Deliver significant financial performance results through understanding key business drivers in order to lead and accelerate revenue growth, business profitability and product penetration. Build people capability and engagement through on boarding, coaching and goal setting.Achievements include:o Highest lending growth nationally, highest cross sales and sales per sales persono Increase in sales total $1b, mortgage growth (2 times the national system)o Implemented coaching structures, product knowledge training and talent development for all staff, lifting engagement from 58% to 88% and increased Customer Satisfaction from 75% to 83%o Drove new retailing initiatives including: “City on Sale” campaign, branch look/feel changes, portable NAB Kiosk, branch concierge. These resulted in increased sales and customer satisfaction metrics o Rolled out and embedded Inspire sales program o Opened new concept stores at 800 Bourke St Docklands and Swanston St o Shine Sales Award winner 2011 Show less

Melbourne, Australia

Financial profile: >$2bn revenue, $650m costs, over 6000 FTE, asset base > $100bn.Key Responsibilities:- Lead Finance team to provide strategic analysis, interpretation and explanation of financial and business performance drivers including: sales productivity, product and channel profitability, analysis of cost measuresKey Achievements:o Implemented new financial reporting structure which enhanced business ownership understanding and control over financial… Show more Financial profile: >$2bn revenue, $650m costs, over 6000 FTE, asset base > $100bn.Key Responsibilities:- Lead Finance team to provide strategic analysis, interpretation and explanation of financial and business performance drivers including: sales productivity, product and channel profitability, analysis of cost measuresKey Achievements:o Implemented new financial reporting structure which enhanced business ownership understanding and control over financial outcomeso Built new Finance Decision Support model across business which lifted business engagemento Supported successful delivery of major change programs which drove business performanceo Achieved highest employee engagement score within Finance Australia Show less

Melbourne, Australia

Master Of Business Administration (Mba)

Bachelor'S Degree, Business Finance

Graduate Diploma, Applied Finance And Investment Analysis