Richard Orth Email & Phone Number

I manage a group of charge off recovery associates tasked with negotiating the repayment of charged off second mortgages.

Highlands Ranch, Co.

Responsible for managing a call center tasked with controlling delinquency and flow dollars on sub prime auto loans. Required to hire, mentor and provide ongoing training and career development of collectors. Adept at handling escalation calls from customers with problems and complaints. Responsible for reviewing and implementing results of reports as pertain to productivity of employees, and delinquency and flow of loans. Schedule and monitor attendance of employees to ensure staffing and compliance with department productivity requirements. Responsible for creating predictive dialer campaigns and blasters. Perform employee appraisal reviews and set individual as well as team goals.