Richard Yeung Email & Phone Number

🔹 IT 2nd Line Service Advisor at Lookers PLC with a strong track record in customer support and technical problem-solving. Proficient in new work processes and systems, with a keen eye for detail and a logical approach to problem-solving.🔹 Key Skills: Strong interpersonal skills, proficiency in learning new work processes/systems, thoroughness, analytical thinking, and a high level of interest and proficiency in IT.🔹 Certifications: CompTia A+ and ITIL Foundation.🔹 Education: BA (Hons) in International Business Studies and Japanese (2008-2012), A Levels in Art, English Literature, and Information and Communication Technology.🔹 Current Role: Supporting end users and 1st line with technical issues at Lookers PLC, assisting in project work by serving as a technical advisor. Experienced in supporting all aspects of Microsoft 365 based Azure/Entra hosted system, Intune and MDM maintenance, utilizing Powershell in daily work, and Meraki network support work.I’m passionate about leveraging my skills to solve complex technical problems and contribute to team success. Always open to new challenges and opportunities to grow in the IT field. Let’s connect! 🚀