- Management and empathy with different cultures around the world-Gather technical information from the Member Firms all over the globe to perform standardization requests from Global leadership or requests from the Member Frim itself.-Organize technical meetings to discuss details with the stakeholders-Follow up with the technical tasks assigned to Global firewall architects-ITIL framework applied from July-2018 to today, improving delivery times from ~12 weeks to ~7-8 weeks-Meet the objectives in the stablish timeline-Asset and vendor management

In charge of the next Latin America countries:• Mexico with five internal sites and one central site• Brazil with more of ten internal sites and one central site• Venezuela, Colombia, Ecuador, ArgentinaAround two years applying the ITIL framework with good results:• From around 60 incident tickets of all type in May 2015 to 30-35 incident tickets by December 2017• More results with the same budgetKey projects:• More than 400 telephony lines migration from standard analog system (including Avaya PBX to Cisco cloud based solution) to IP telephony for all Mexico sites: vendor management, meetings with vendors to develop a good migration planning, physical migration.• Wireless infrastructure migration from EOL Cisco hardware to Meraki cloud based solution both in offices and in industrial plant environment.• Planning, logistics, vendor management and execution of the main physical Data Center Mexico and Latin America, with no end user impact

Company’s network logical design, configurations and implementation to improve their wireless ISP services:• From a bridged network topology to a dynamic routed topology: OSPF, EIGRP, eBGP, iBGP, scalable subnetting for future growth and 99% of reliability• Hardware included: Cisco routers, Mikrotik routers, L2 & L3 Cisco switches, Ubiquiti radios, Radwin radios wireless solutions• Network monitoring with open SNMP software and Cacti solutions• Support to customers

VoIP services NOC manager:• Involved in the technical fine tuning to deliver the services to the customers, transition the services to the NOC• 24/7 services availability• NOC shifts planning• Travel to the DC located in Houston for preventive maintenance• Level 3 ISP vendor management

One year as field hardware installer:• Antennas, VoIP terminators (2N, Tele)Five years as the NOC manager:• MERA II L4 VoIP softswitch administration• Operations people in charge• Customer support and management: India, Mexico and USA