Responsible for the operations of the plant, including; safety, personnel, machines & equipment, supply & sourcing and budget. Through the plant’s organisation, ensure that commitments to customers are met in the most resource-efficient way, by planning and optimising production capacity to ensure on-time deliveries at the highest quality and lowest cost.

Responsible for expanding the SNA Europe business across Turkey, the Balkans and Middle East Region by increasing awareness and sales of the Bahco, Irimo and Lindstrom brands in these regions and breaking into new business segments.

Responsible for expanding the SNA Europe export business across Europe and the Middle East by increasing awareness and sales of the Bahco, Irimo and Lindstrom brands in these regions and breaking into new business segments.

Responsible for leading the customer service teams across all business units within SNA Europe to deliver a consistent, cost efficient and "best in class" service experience. - inclusion of all customer service teams into the global customer service network to ensure standards of service across the company's network. - created and implemented a Best Practice service framework. - successful introduction of telephone sales as part of the customer service role, to delivery incremental… Show more Responsible for leading the customer service teams across all business units within SNA Europe to deliver a consistent, cost efficient and "best in class" service experience. - inclusion of all customer service teams into the global customer service network to ensure standards of service across the company's network. - created and implemented a Best Practice service framework. - successful introduction of telephone sales as part of the customer service role, to delivery incremental sales of $1.4m USD. - implementation of Standard Operating Procedures. - management and development of CRM system. - increased electronic trading with customers from 30% to 50% while reducing project implementation times. - development and implementation of "paperless office" into 10 offices to reduce costs and time. Show less

Responsible for leading the UK team of Customer Service and Marketing; marketing the Bahco brand across the entire UK and Ireland marketplace - to increase brand awareness, and drive organic growth. - recruited, trained and managed a new team of highly motivated employees when relocating offices. - created and implemented standards of service for the team; reducing errors by 75% and improving answered calls to 99%. - developed a program of reports to analyse service and sales, and… Show more Responsible for leading the UK team of Customer Service and Marketing; marketing the Bahco brand across the entire UK and Ireland marketplace - to increase brand awareness, and drive organic growth. - recruited, trained and managed a new team of highly motivated employees when relocating offices. - created and implemented standards of service for the team; reducing errors by 75% and improving answered calls to 99%. - developed a program of reports to analyse service and sales, and identify areas for improvement. - developed an annual program of marketing activities to ensure consistent and continued brand message. - developed relationships with internal Supply Chain and external Logistics partners to improve on-time delivery and reduce service costs with key customers. Show less

Managed inter-company customer-related service for one specific business area, and managed stock availability and product forecasting within this business area's product assortment. In addition, I took over personal service responsibility for three strategically important customers in the UK market; due to their high service demands my business knowledge and expertise were required.

Managed inter-company customer-related service for one specific business area, and supported the Marketing Communications Manager with product launches, campaigns, creation of support literature, competitor analysis, sales, margin and price analysis.

Responsible for the management of stock within a specific product area of the menswear department, as well as providing service and selling to customers.