• Responsible in maintenance management of email, Windows Server and ERP backup and configuration, Avaya PABX System, Peachtree Accounting System, Microsoft Dynamic AX ERP System, Network printer Machines, CNC& Holzma Machines workstation, CCTV camera, Biometrics time attendance, Access security control, Home and Factory Automation integration.• Planning and undertaking scheduled maintenance, software upgrade, backup and recovery.• Installing and configuring computer hardware, software, systems, networks, printers, scanners and forecasting any needed technical improvements.• Administering the IT department’s policies and procedures, software licenses, IT related stocks equipment, consumables and other supplies.• Troubleshooting system and network problems and diagnosing and solving hardware/software faults, replacing parts as required and monitoring network communication and monitor system performanceAchievements:• Successfully set-up network IT infrastructure designed plan including implementation of network structured cabling of Creative Style and AAK Villa Home Office.• Implemented and set-up Avaya PABX IP OFFICE v2 Management System and Avaya VOIP.• Successfully integrate and implement KNX home and factory automation.

• Supports server, network and desktop hardware, software and applications.• Perform various administrative duties such as record deleting on the elastix server, check updates and monitoring.• setting up new users' accounts and profiles and dealing with password issues;• undertaking routine preventative measures and implementing, maintaining and monitoring network security, particularly if the network connects to the internet;• Building, configuration and troubleshooting of server and desktop hardware.• Responsible for disaster recovery, closing security loopholes and access levels.• Administering & designing LANs, WANs internet/intranet, and voice networks.• Communicating and negotiating with users, specialists, other staff and suppliers• Working with multiple technical platforms i.e. mainframe, two-tiered client-servers and three-tiered client-servers.

• Provide first-level contact and problem resolution for all users with hardware, software and applications problems. Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.• Uses advanced troubleshooting skills.• Courteously obtain and convey concise problem information for external and internal service personnel.• Provide accurate and timely logging of problems and resolution for problems in the Clarify problem management database.• Escalate problems as appropriate following procedures.• Act as a liaison between customers and internal support staff to assure accurate problem interpretation. Maintain communications with customers during the problem resolution process.• Solve problems on Windows platforms with equal proficiency.• Ability to quickly assess an issue and provide management with well-conceived short- and long-term actions for restoration of service(s) required

• Managing all set-up and execution of Membership related matters on systems.• Managing all filtering of data and database for cleaner and accurate records for report generation and analysis by designated department or management’s analysis.• Managing all Membership systems for the efficiency of Front Counter Service and Retail & Redemption Service in daily operation.• Internal auditing of daily operation summaries and system’s reports in order for efficient control on material wastage.• Dealing with Information Technology department for more efficiency on providing effective system to facilitate the Front Counter Service and Retail & Redemption Service and also to all members concerned.• Generate minimal reports based on requirement of department head or management when required.• Managing to generate / process The E-Cash Pin and POS at the Front Counter.

• troubleshooting system and network problems and diagnosing and solving hardware or software faults;• replacing parts as required;• providing support, including procedural documentation and relevant reports;• following diagrams and written instructions to repair a fault or set up a system;• responding within agreed time limits to call-outs;• working continuously on a task until completion (or referral to third parties, if appropriate);• prioritizing and managing many open cases at one time;• rapidly establishing a good working relationship with customers and other professionals, e.g., software developers;