Richard Chandra Email and Phone Number

Onsite Network Engineer at Pertamina Hulu Rokan under PT Nusantara Compnet Integrator (Compnet)

Carry out preventative maintenance of network devices (ASA, LAN Switch) at customer premises. Open a case ticket when an unexpected bug or problem occurs with a network device that requires further technical assistance from Cisco TAC at the customer's premises. Created Python code with the help of chatGPT to automatically perform tasks such as backup configuration, and save the required output of Cisco devices managed by Multipolar (IOS Switch, Cisco ASA).Update and document the end of support for each network device managed by Multipolar at the customer's premises. Create 3‑month, 4‑month, and 6‑month reports to let customers know which devices are nearing the end of support and which devices have high utilization. Standby outside working hours at the customer's location if there is a request from the customer.

Carry out daily operations/changes/solving cases day‑to‑day at the customer's place.Capture device utilization every morning and evening to ensure network and security devices are running optimally.Create monthly reports of device utilization taken daily to make it easier for customers to read the device's health for the last month.Create and update topologies for the server farm segment.Update and document the end of support of each device managed by multipolar at the customer site.Create a 6‑month report to let customers know which devices are nearing the end of support and which devices need to be upgraded or replaced due to high device utilization.Stand by at the customer's place on holidays if there is a request from the customer.

Make a review script for a laptop or computer that has been tested to be used as a video review on YouTube.Conduct laptop testing that has never been done on PEMMZCHANNEL so that viewers can find out whether the laptop's features are useful or not.Added data that had never been included on the benchmark sheet to make it easier for other reviewers to compare laptops.Try out new content categories to keep viewers up to date with the latest technology.

Maintain good relations with GIGABYTE's laptop division located in Taiwan's headquarters so that the customer warranty claims process and spare parts delivery run properly.Assist colleagues with new technical problems in Windows Systems so that the service process can run smoothly.Provide information to colleagues about the latest computer technology updates at weekly meetings so that the sales team and customer service team can answer technical questions from customers.Organize service documents to be more structured and easier to read.Organize service files that have not been tidied up for the past 1 year to make it easier to find service cases for review.