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How much risk is your supply chain bringing to your business? Ensuring that a contractor or supplier has the right qualifications ¬to work in your supply chain can involve a mountain of manual paperwork and strain on your internal resources. Yet, failing to exercise due diligence can introduce huge risk into your organization. And, if an incident does occur, there is no guarantee that you will you be able to recover from the brand damage, litigation and public relations nightmare that will follow.At Avetta, we help you simplify this process, reduce risk, and bring your supply chain management practices into the modern era. Through our award-wining technology and expert services, we:1️⃣Lift the administrative burden involved in pre-qualifying contractors and suppliers while guiding them toward improved best practices.2️⃣Offer software that provides you with the information you need to manage your supply chain in one central, customizable location.As a result, clients like Verizon, Sabre Industries, and SBC Communications across industries such as Energy, Chemicals, Construction, Telecom, Utilities, Manufacturing and Facilities Management, and more have: ✔ Improved safety✔ Streamlined their qualification process✔ Saved time and money✔ Increased supply chain visibilityI believe that success in business is driven by people. As a result, I try to lead by providing my teams as much flexibility as I can within the constraints of what the business requires. This approach builds trust, increases employee motivation and boosts job satisfaction, which in turn drives growth and results.Out of the office, I am a family man who also volunteers extensively with our church. View the links below to learn more about us and how we help our clients succeed or visit our website at avetta.com.Specialties: Health & Safety | Procurement | Contractor Management | Supplier Prequalification | Risk Management, Sustainability | Supply Chain Software | Supplier Audits | Analytics
Planful
View- Website:
- planful.com
- Employees:
- 695
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PlanfulProvo, Utah, United States
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Svp, Global Customer SupportAvetta Jan 2021 - PresentLehi, Ut, UsAs part Avetta's executive leadership team, I oversee a team of over 250, supporting customers in 120 countries.I bring more than more than 25 years of experience in managing large-scale, global operations and driving customer solutions for enterprise clients and end users. Past clients include many of the Fortune 500 companies, as well as other large, multi-national organizations.During my tenure as a member of the senior leadership team at Avetta we have grown to be the global leader in enterprise risk management solutions, with offices around the globe and customers in over 120 countries.Avetta helps organizations of all kinds reduce risk, improve safety performance, and save lives with better global supplier management practices. Our clients span industries from Oil & Gas to Facilities, Chemicals, Manufacturing, Transportation, Telecom, and more. In addition to offering software that helps identify and mitigate risks, our expert services can also help with: ► Procurement► Contractor Management ► Risk Management ► Sustainability► Health & Safety► ComplianceOur technology and services have driven significant results and fostered sustainable growth for many clients: ✪ A leading chemical company has now lowered its incident rate by 74%.✪ A leading construction and tower servicing company reduced contractor selection and approval process time by more than 50%.✪ A leading provider of wireless telecommunication services saves $100,000 a year in administrative expense.✪ One of the world’s largest building material companies can now identify and maximize the use of compliant suppliers across its business units. The client stories below include many more stories about our client’s successes. -
Sr. Vice President Global OperationsAvetta Apr 2018 - Jan 2021Lehi, Ut, Us
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Vice President, Supplier Sales, Service, And SupportAvetta Oct 2015 - Apr 2018Lehi, Ut, UsAs Vice President of Supplier Sales, Services, & Support, I led an international team responsible for supporting our supplier network at all stages of their relationship with us – registration, onboarding, compliance, customer support, supplier retention, and the development and deployment of new product and service offerings. Our goal was to enhance the value we provided suppliers within the Avetta network while fostering safe and healthy workplace conditions.
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Executive, Client Partnerships & Service DeliveryConvergys 2014 - 2015Business Leader overseeing operations of a global portfolio of Fortune 1000 clients in Financial Services Industry. Duties include customer strategy development and deployment, full P&L responsibility including revenue and profit growth, contract and relationship management, performance delivery, management and development of professional staff, and matrix leadership. ✪ Led the deployment of the international customer support function for one of the top 5 writers of personal as well as commercial property & casualty insurance in the market. ✪ Managed the full commercial relationship with multiple Fortune 500 companies while delivering 20% year-over-year growth for the business.
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Director, Customer Management- Financial ServicesConvergys 2010 - 2014Provided executive, operational, and commercial leadership for global portfolio of Fortune 500 companies in the financial sector, including four of the top 10 global financial services providers. In this role, I managed a diverse workforce of approximately 2,000 employees with operations in North America, Asia, India, and Latin America. This represented a P&L of approximately $75M in annual revenue and a contract value of approximately $250M. Over 4 years, I led multiple projects, including:► The development and deployment of a comprehensive customer satisfaction strategy for one of our global partners. ► The development of a comprehensive customer solution strategy and the negotiation of a contract with a total term value of $130M with a global information provider.
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Director Program ManagementConvergys 2007 - 2010In this role I was appointed to oversee the total business transformation at the request of our largest financial services client. This client was seeking to transform operations to become the world’s most respected service brand. This role involved all aspects of service delivery and business management for a 600-person organization spanning two locations: operational leadership, client relationship management, P&L responsibility ($75M in contract value), growth, and strategic direction. My contract negotiation skills allowed me to: ✔ Increase prices by 17%✔ Improve operational margins by 50%And my past experiences helped me: ✔ Reduce our annualized employee attrition by 60% in our Tucson, AZ operations. ✔ Gain more than 1,000 basis points in our customer service and net promoter scores within 6 months
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Director, Business Delivery And Contact Center OperationsConvergys 2005 - 2007Responsible for leading business operations for company footprint in British Columbia, Canada, which involved overseeing more than 1,500 employees, including professional and management staff. I was responsible for leading our professional staff in divisions spanning operations, training, quality assurance and human resources. Together, we concurrently managed customer and sales support for three Fortune 500 organizations in the financial services, transportation and cable/broadband industries. My international assignment came to an end in 2006 and I was repatriated to lead company operations in Orem Utah. This assignment involved leadership of over 1,400 people, representing 6 Fortune 500 client accounts.During my two years in this role, I developed and managed an annual site operation budgets of over $30M. My work contributed to savings of approximately $2.5M in year-over-year employee attrition costs and helped KPI attainment across sites rise from 60% to 93%. The Kamloops contact center that was failing when I joined also got recognized twice as one of the top 3 call centers our of 200 in the province by the British Columbia Call Center Association.
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Director, Operations And Business ManagementConvergys 2003 - 2005When I joined the leadership of this call center, the situation was dire. The program we operated from this location had been mismanaged for more than 2 years and the center was consistently performing at the bottom of our client service network. Worse yet, the business relationship with a key Fortune 500 client was crumbling. I got to work immediately applying some of the strategies that had worked well in my past two assignments. ► I recruited and hired a top-performing professional management team. ► I implemented and documented operating processes and performance strategies. ► I led a cross-function, cross-divisional effort to improve employee engagement and retention. Within 6 months, sales performance had improved by approximately 300%. By the end of my tenure: ✔ The center’s profit margins had improved by 50%✔ We were consistently achieving the highest customer satisfaction ratings in a network of 13 service providers supporting American Express. ✔ We had delivered more than $500K in annual profit improvements. My work guided the organization through an aggressive growth phase that resulted in 100% growth in business and our expansion to a second call center operation in Tucson, AZ.
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Director Of Center OperationsConvergys 2000 - 2003After a very successful first year with the organization, I was recruited by the divisional Senior Vice-President to the role of Director or Center Operations. For nearly three years, I was responsible for leading and managing a customer contact center of 700+ employees, including a senior management team and workers in the IT, HR, training, quality assurance, and administrative functions. As one of the senior representatives for the region, I also functioned as the company’s spokesperson and public relations coordinator. During my tenure in this role, I implemented several team management programs that improved our performance, increased center bench strength, and lowered turnover. The results I generated were so successful that I was recruited by a Business Unit President to improve the performance in one of the call centers in Canada.
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Senior Manager Of Site OperationsConvergys 1999 - 2000My role as Senior Manager of Site Operations had me overseeing all operations for a 600-person customer contact center in Cedar City, Utah.In this role, I led matrix organization for staff in the training, quality assurance, IT, WFM, HR and administrative functions. I also supported clients spanning industries like retail, communications, and financial services.Within a year, this center became known as one of the leading sites within Convergys for KPI delivery.
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Call Center Operations ManagerMatrix Marketing 1997 - 1998Led operational, organizational management, training and human resource functions in 800 person call center. Managed outbound sales campaigns for Fortune 500 clients in Telecommunications and financial services industries. Consistently led in revenue acquisition across multiple service providers. Developed and delivered production training. Standardized and documented operating processes across site supporting over 20 clients. Led Talent Acquisition department consisting of 2 managers and 10 interviewing/hiring specialists Developed high volume talent acquisition strategies and managed hiring of production and supervisory staff for site. Directly managed 10 team managers. Provided direct, front-line supervision for over 100 customer care and sales agents simultaneously. Developed on-boarding training curriculum for front line supervisors and team managers.
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Call Center SupervisorMatrix Marketing 1993 - 1997Provided front line leadership, coaching, development, personnel management and performance delivery for Inbound and Outbound call center teams. Managed up to 100 call center agents simultaneously while meeting program KPIs and productivity deliverables.
Richard Parke Skills
Richard Parke Education Details
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Regis UniversityGeneral -
University Of PhoenixBachelor Of Business Administration (Bba)
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Weber State UniversityBiological And Physical Sciences
Frequently Asked Questions about Richard Parke
What company does Richard Parke work for?
Richard Parke works for Planful
What is Richard Parke's role at the current company?
Richard Parke's current role is Senior Vice-President | Avetta.com | Seasoned Executive Leading Global Operations to Deliver Superior Customer Results.
What is Richard Parke's email address?
Richard Parke's email address is pa****@****ing.com
What is Richard Parke's direct phone number?
Richard Parke's direct phone number is +194993*****
What schools did Richard Parke attend?
Richard Parke attended Regis University, University Of Phoenix, Weber State University.
What are some of Richard Parke's interests?
Richard Parke has interest in Social Services, Children, Politics, Education, Poverty Alleviation, Disaster And Humanitarian Relief, Health.
What skills is Richard Parke known for?
Richard Parke has skills like Leadership, Call Centers, Management, Customer Experience, Customer Satisfaction, Process Improvement, Operations Management, Program Management, Performance Management, Leadership Development, Account Management, Business Process Improvement.
Who are Richard Parke's colleagues?
Richard Parke's colleagues are Ritik Solanki, Narayana Mekala, Sachin More, Vaibhav Agarwal, Arden Clapp, Siva Sankar Vadlamudi, Matthew Sledge.
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