Richard Patrice Email & Phone Number

Park Forest, Il, Us

Rosemont

Obama Presidential Library

Greater Chicago Area

• Infrastructure and technology support• Installation, Configuration and Support of Market Data Applications such as Factset and Bloomberg• VPN,VDI and VDA support of Citrix and RSA Tokens• Support of the McAfee Security Platform using ePolcy Orchestrator including configuring synchronization with Active Directory• Install and configure line of business specific applications• Inventory hardware and software using PowerShell• Use PowerShell scripts to troubleshoot device issues such as stopping processes, rebooting remote devices.• Respond to trouble tickets using Remedy and Track-it ticketing systems• Support of multiple conference rooms and telepresence• Assign user permissions to network resources and document.• Build desktops and Physical Servers using MDT server as well as create and update images• WSUS updates in our environment and troubleshoot any update failures• Asset and software management using Altiris Deployment Solution• Work on projects as assigned.• Troubleshoot any hardware, software, printing and connectivity issues.

Greater Chicago Area

• Build and deploy several hundred workstations in company-wide hardware rollout using Dell Hardware and SCCM 2012• Install company standard operating system and base applications• Install and support trading applications such as Bloomberg and Reuters Eikon as well as Excel-Add ins• Install and configure line of business specific applications• Support and troubleshoot the migration of machine domain accounts and GPOs using Active Directory• Create and Update Documentation for procedures , installations and troubleshooting• Use PowerShell scripts for various functions and inventory or hardware and software. • Configure, support and migrate user roaming profiles in active directory and on network shares• Add user access I Radius• Implement security standards based on company requirements• Asset and software management using SCCM 2012• Insure user satisfaction and productivity with deployed product• Insure proper user access to line of business applications• Troubleshoot any hardware, software, printing and connectivity issues.• Decommission or reallocate assets according to company and line of business requirements

Greater Chicago Area

• My main responsibilities at Rotella Capital Management are the support and management of the entire technical infrastructure in the Chicago office and remote support of the Bellevue office. • Build and deploy both physical and virtual servers for production, staging, development, research, and operations. .• Build and provision MSSQL Server 2008, 2010. Assign permissions to databases and backups using Management Studio Tools• Desktop and Server patching using WSUS. Beta test updates prior to publishing. Once approved and published schedule and monitor update installations• Create Automation processes for database replications, backups and updates.• Create procedural documentation for peers and end users• Utilize PowerShell scripts to determine user permissions on shares• Troubleshoot and update failures• Monitor Server health and function using various monitoring platforms such as Nagios, Zabbix, active experts and solar winds• Troubleshoot any server OS or hardware issues• Support of trading applications such as Bloomberg and Reuters Kobra as well as proprietary in-house developed market data platforms• I am tasked with administering and creating domain accounts for our close to 100 employees as well as email accounts, VPN certificates and access via ETokens, intranet access, and creating all accounts and access for new hires. Creation of SIP IDs and installation and configuration on MS Lync.• Configure, and deploy Cisco IP phones and voicemail account utilizing Cisco Call manager.• Creation of user Home Directories and Share Drives• Administration of Network Printers• Update Firmware on our physical server environment• Migration of Active Directory from 2003 to 2008 R2• Administration of Logon Scripts and Group Policy

Chicago

• Technical support for the Chicago trade floor for Bank of Montreal Capital Markets. • Provide technical support for fast paced Capital Markets Trade Floor on multiple exchanges using proprietary and third party trading and market data applications.• Maintained software and systems such as Thompson Financial, Bloomberg and Reuters ensuring the optimal efficiency of the market data for use by the investment bankers.• Provide technical support on trade floor as well as for multiple lines of business throughout BMO/Harris Bank.• Use Remedy for asset and software management and tracking. Remedy for trouble and task ticket tracking, implementation and resolution. • Provide executive and technical support to senior management such as mobile devices, email configuration and the use of personal folders and calendars. Recovery of corrupted files and folders, printing issues• Provide Support to 150 traders, as well as many other lines of business encompassing over 500 workstations and Network Printers as well as remote support to our Toronto, New York and London offices.• Installation and configuration of multiple operating systems including Windows 7, Windows XP, Linux, Server 2003 & 2008 • Configure Multiple Displays for trader workstations with up to 8 monitors.• Understands and utilizes scripts. Will edit scripts to fit needs.• Administration of Active Directory including management of Group Policy objects and creation of new user accounts.• Troubleshoot a wide variety of hardware and software issues. The biggest issue was the requirement of different versions of java for various applications and to make them work together since java isn’t designed to have multiple versions and many BMO applications were java based.

Greater Chicago Area

• Technical lead for the Chicago office for all IT projects as well as providing a central point of escalation for all IT support. • Provide technical support for fast paced options trading operation on CBOE, ISE, PHLX, NYSE-ARCA, and NYSE-AMEX exchanges using proprietary and third party trading applications.• Desktop and Server patching using WSUS. Beta test updates prior to publishing. • Update Firmware on our physical server environment• Infrastructure Monitoring with Nagios• Provide executive and technical support to senior management including all C-level staff.• Installation and configuration of multiple operating systems including Windows 7, Windows XP, Linux, Server 2003 & 2008 • Installation of over 200 HP Proliant Blade Servers. Setup Configuration and Administration using Integrated Lights Out Server Administration • Installation and configuration of Citrix Xen Desktop for application presentation.• Create and Administer Citrix Desktop Groups using Citrix Management Console.• Understands and utilizes scripts. Will edit scripts to fit needs.• Administration of Active Directory including management of Group Policy objects and creation of new user accounts.• Upgrade of Exchange Server 2007 to 2010 as well as migration of Mailboxes• Create and Administer Exchange accounts and Distribution groups with Exchange Management Console 2003, 2007& 2010.• Create DHCP reservations and DNS Aliases (CNames). • Administer Cisco Phone Systems using Cisco Call Manager and Unity Voicemail Software.• Create, Provision and Administer Mind Align Messaging using Windows Live Communication Server• Create and document new support processes and recommend/implement improvements to existing systems/processes.• Participate in the change management process along with site and companywide initiatives and projects.• Troubleshoot a wide variety of hardware and software issues.

Associate Technical, Local Area Network Technology

Electrical Technology

Education record