Richard Ellis Email and Phone Number
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Richard Ellis personal email
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I’m an IT operations and service delivery leader with an interest in improving business performance, establishing strong partnerships and driving customer retention and growth. I specialise in identifying and implementing the best systems and practices to drive transformational change, whilst leading highly motivated teams to deliver exceptional service.Away from work I like to try new things and push myself. I completed an Open University degree in Leadership and Management and competed in South Essex Strongest Man. I have also taken part in the Great North Swim and white water rafting charity events and I am currently learning how to improve my public speaking skills.Competencies: ITIL, PRINCE2, ITSM implementation, SLA & KPI creation and execution, change management, leading diverse teams, resource & capacity planning, people development, budget management, financial & operational reporting, account management, information security, vendor & supplier management, commercial & operational model creation, contract negotiation.
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Chief Operating OfficerRtk Group (Formerly Relltek)Southend-On-Sea, Gb
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Chief Operating OfficerRelltek Nov 2017 - PresentLondon, England, GbRelltek is founded on the belief that by acting with integrity, being dependable and always looking to create value for our clients, we can build a successful business that people love working with.We are an IT Lifecycle Services business specialising in sustainable and secure IT asset disposal, data destruction, hardware/software supply and professional services.With a unique profit-share model for our customers and partners, we believe sustainability, security and profitability can be achieved simultaneously. -
DirectorActu8 May 2022 - PresentLondon, GbActu8 is a revolutionary data centre lifecycle and IT sustainability offering which is available to select partners. Our cloud platform, actu-8.io is currently under development, due to go live in 2023. -
Professional Services Delivery DirectorThebes Group Sep 2018 - Feb 2020Milton Keynes, Buckinghamshire, GbI was responsible for overall quality of services, continual improvement and contract management across the Managed Services division of Thebes, driving growth across all large contracts resulting in increased revenues, margin and cashflow.Success includes increasing contract revenue by 50% across large financial services clients, increasing profitability by 70% across the contract term and increasing business liquidity by negotiating favourable commercial terms at renewal/re-negotiation. -
Customer Services DirectorEurobase International Apr 2014 - Sep 2018Chelmsford, Essex, GbI was accountable for developing and leading the client services, project support, quality and information security functions for Eurobase, an internationally recognised provider of IT and software solutions within the Financial Services arena.I joined Eurobase at a time of growth to drive transformational change, improve service delivery and enhance client engagement, including the introduction of sophisticated systems and better ways of measuring success.Success includes delivering >£10m in client services, implementing leading edge service desk and workflow systems, achieving ISO27001 certification, overhauling the delivery model and reporting, and establishing a commercial and operating model to support cloud transformation projects. -
Service Desk ManagerJohn Lewis Partnership Nov 2013 - Apr 2014London, England, GbI was responsible for improving and leading the IT service desks, supporting over 85,000 users at the John Lewis Partnership.I joined the John Lewis Partnership at a time of transformation, following an office relocation and consolidation of various support teams.My achievements included improving the service desk response SLA from 40% to 82% (calls answered within 6 seconds), developing a highly motivated team, introducing KPI service reporting and defining the business operating model. -
Deskside Services ManagerAdvanced 365 Nov 2012 - Nov 2013Birmingham, GbFollowing the acquisition of Fabric Technologies for £4.6m in 2012, Advanced 365 strengthened its IT delivery capability and extended its client base.I had the challenge of integrating and leading 2nd and 3rd line IT engineers from two businesses whilst ensuring delivery of the high levels of service clients expected.Sectors supported by the IT team: Financial Services, Legal, Education, Local Government, Retail, Business Services, Charities.My key achievements include implementation of ITIL-aligned processes to add structure and trace-ability, creation of outsourced IT cost calculator to support the sales team, introduction of knowledge base for all clients and creation of people engagement model including 1:1s and monthly team meetings. -
Service Centre Manager - First Line ServicesXchanging Oct 2011 - Nov 2012Melbourne, Victoria, AuI led a team of 27 application support, 1st and 2nd line IT support and customer service professionals and was responsible for improving customer satisfaction, reducing ticket volumes, demonstrating higher value to customers and improving profitability through effective P&L (£3.5m) management .Success included establishing an offshore team reducing overheads by 50%, achieving £120k in operational savings through effective capacity management in 2011, implementation of ITIL-aligned processes (Incident, Change, Problem), achieving >95% of all tickets resolved within SLA, increasing first line fix rate from 18% to 33% and successfully rolling-out Windows 7 & Office 2010 for 4000 users. -
Service Centre Manager - It Services 1St Line SupportXchanging Jun 2011 - Oct 2011Melbourne, Victoria, AuXchanging experienced significant growth in 2011 and I took on responsibility for a growing team of customer service and IT support professionals.My initial responsibilities were to establish an operating model which integrated a growing team with new sets of skills to deliver to a larger client base. I re-organised the team, defined new roles, interviewed and selected a number of candidates, promoted key individuals from within and established a comprehensive service delivery strategy.Other notable responsibilities:◉ Resource & capacity management◉ Customer relationship management◉ Management of P & L◉ Established continuous process improvement initiatives◉ Enhance and deliver against new SLAs and KPIs
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It Services Team LeaderXchanging Dec 2010 - Jun 2011Melbourne, Victoria, AuMy responsibilities expanded to include leading the IT Services team which involved professionally developing team members, increasing quality of calls, introducing sophisticated reporting mechanisms and enhancing overall delivery of IT support services.
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Senior Customer Support AnalystXchanging Jul 2008 - Dec 2010Melbourne, Victoria, AuI joined Xchanging as Customer Support Analyst, moving quickly into a senior position by demonstrating my capability in handling customer issues/queries, identifying areas of improvement within the department and assisting other team members.This role helped me recognise my capability in team-working and the importance of good communication and a pragmatic approach to service delivery.My main responsibilities included high-priority incident management, workload review and assignment, training team members, creating and improving Service Centre processes, acting as an escalation point for the team and resolving customer complaints.
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Account HandlerHome And Legacy Insurance Services Sep 2005 - Aug 2006As an Account Handler with the Personal Lines department I focussed on providing product advice, handling client queries and processing renewals.
Richard Ellis Skills
Richard Ellis Education Details
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The Open UniversityAccounting And Business/Management -
The Appleton School, Benfleet, Essex
Frequently Asked Questions about Richard Ellis
What company does Richard Ellis work for?
Richard Ellis works for Rtk Group (Formerly Relltek)
What is Richard Ellis's role at the current company?
Richard Ellis's current role is Chief Operating Officer.
What is Richard Ellis's email address?
Richard Ellis's email address is ri****@****ase.com
What is Richard Ellis's direct phone number?
Richard Ellis's direct phone number is +44 1245 4*****
What schools did Richard Ellis attend?
Richard Ellis attended The Open University, The Appleton School, Benfleet, Essex.
What skills is Richard Ellis known for?
Richard Ellis has skills like Service Delivery, Itil, It Service Management, Outsourcing, Team Leadership, Stakeholder Management, Change Management, Incident Management, Call Centers, Service Management, Management, Project Delivery.
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