Richard Pazo Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

• Generate new business and retaining existing clients• Understand client’s personal and business insurance requirements and provide professional advice• Liaise with insurance companies for quotation and communicate the same to clients with recommendations• Answer clients’ various questions and concerns about their policies’ terms and conditions• Process clients’ claims and resubmit declined claims if necessary• Cross sell and up sell various classes of insurance (motor, medical, general, and life) thru referrals and cold calls• Issue invoices and generate receipt for collections• Prepare reports to effectively meet the company’s objectives and annual targets

6F 2/3 World Building, Mckinley Hill, Fort Bonifacio, Taguig City

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization. - Respond to customers’ enquiries relating to information, product functionality and fault calls resolving as many queries as possible on the first interaction via the support hotline, chat, and email.- Track enquiry resolution progress and proactively call customers with a status update or resolution if queries cannot be resolved on initial interaction.· Filter and escalate enquiries relating to other aspects of the Thomson Reuters business and handover to the appropriate department.· Identify and escalate problems affecting a number of customers or influencing the timely resolution of one customer’s enquiry.· Recognize and escalate recurring problems, inferior processes or outdated procedures.· Accountable for meeting and maintaining standards for quality and productivity for all transactions as determined by area audit processes.· Ensures each customer contact is handled in a manner consistent with the Thomson Reuters brand and values to maintain customer satisfaction and retention.- Follow the appropriate procedures to respond to issues and update our customers when outages of a major nature occur- Handle administrative duties of setting up client users accesses (new, upgrades, reallocations and cancellations), and fulfilling customer needs to ensure customer satisfaction.- Conduct product trainings via web conference.- May be involved in initial plan design of new product.

Bonifacio One Technology Tower, Bonifacio Global City, Taguig City

 Serves customers by providing product and service information; resolving product and service problems. Attracts potential customers by answering product and service questions; suggesting information about other products and services. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution, troubleshooting online issues. Escalates issues and calls to appropriate departments to provide worldwide customer service. Assists new hires in their training program thru side-by-side coaching, listening sessions, QA monitoring and individual performance metrics evaluation Assist team leaders in providing team support during their absence, meetings, and huddles

6/F Tgu Tower, Asiatown It Park, Apas, Cebu City

 Prepares and assists in the logistical requirements for training classes. Facilitates training classes (core and product) and OJT in accordance with companies’ requirements, accountable for trainees’ learning, performance and success resulting in certification and recommends job fit of trainees as Collections Representative. Accountable for class training progress and ensure that activities are carried out on time, managing logistics, task distribution and daily agenda. Designs/procures or implements existing methods for determining whether or not learners fully comprehend the content of the training (i.e. tests, quizzes, practical exams, etc.) Gathers data to provide basis for evaluation of the effectiveness of the training module such as but not limited to test scores, nesting data, operations reports, KPIs, etc. Updates and sends training reports to the manager. Develops existing training modules and creates new modules to effectively address identified training needs and take into consideration any factors which may impact the effectiveness of material as based on careful study and evaluation of the material, data such as reports from operations after the delivery of a particular module and other such measures to show if training class generated desired change or improvement and makes revisions or recommendations as appropriate.

Paseo Arcenas, Banawa Hills, Cebu City

 Resolves customer complaints via phone, email, mail, or social media. Uses telephones to reach out to customers and verify account information. Greets customers warmly and ascertain problem or reason for calling. Cancesl or upgrades accounts. Assists with placement of orders, refunds, or exchanges. Advises on company information Takes payment information and other pertinent information such as addresses and phone numbers. Provides technical support for telephone or mobile issues. Answer questions about warranties or terms of sale.

Synergist Building, F. Cabahug St., Mabolo, Cebu City

 Provides telephone and/or email technical support and excellent customer service solutions to users pertaining to PC technical problem and internet connection. Independently indentify, troubleshoot, document, categorize, and replicate customer problems and then escalate complex problems according to defined escalation procedures. Further explains to the customers the provided instructions with their technical problems. Provides education to the customers to promote independence.

Medical Insurance Coding Specialist/Coder

Caregiver

Master Of Arts (Ma), Perioperative/Operating Room And Surgical Nurse/Nursing

Bachelor Of Science In Nursing, Registered Nursing/Registered Nurse

Activities and Societies: Red Cross Youth