Total renovation and restoration of a unique stone cottage in Atlanta. Transformed a vacant and neglected house into a showcase home. Personally completed all work on the project, including design, carpentry, cabinetry, HVAC, flooring, electrical and plumbing.See http://oldhousejourney.blogspot.com/view/mosaic for more information.

Responsible for all aspects of IT within the Georgia and Tennessee metros, including 1200+ PC’s in 9 locations. Manage staff of PC technicians, system administrators, and Help Desk. Accountable for system availability, customer satisfaction, capital/operating budget, asset management, and SLA’s.  Directed relocation of all IT systems and equipment at Decatur university campus to new location. Move was completed on schedule with minimal impact to employees and students. Implemented new processes within department to streamline workflow, improve communications, increase support efficiency, and lower costs.  Formalized SLA’s with key customers, resulting in increased satisfaction of customers as well as support staff.

Managed IT for the Southeast Region which consisted of 4500 associates in 7 offices across 4 states. Recruited, developed, and managed an engaged technical team of 5 managers and 33 associates supporting 5000 PC’s. Accountable for customer satisfaction, SLA’s, problem escalation, associate engagement and development, disaster recovery and business resumption. Led or served as contributor on numerous initiatives to improve key support metrics for North American support organization. Consistently achieved top ratings on key performance metrics including support cost, associate turnover, resolution speed, and customer satisfaction.  Opened new Charlotte, NC call center after acquisition of Exult in 2004. As overall IT Program Manager, partnered with construction firm, business managers, and IT project managers to bring a state of the art 1500 seat facility online in an unprecedented nine months. Deliverables included decommissioning of an existing call center as well as relocation of staff to the new facility. IT Project Manager for the integration of NTRC (Northern Trust Retirement Center), after its acquisition by Hewitt in 2002. Migrated 600 associates from NTRC systems environment to standard Hewitt environment. Project scope included data conversion, Notes database migration, end-user communications, documentation, support team integration. Mentored and developed Latin American regional IT associates in Argentina, Mexico, Puerto Rico.

At The BOC Group (now part of The Linde Group) managed company wide implementation of FOCUS 4GL on IBM mainframe, VAX cluster, and PC environments. Project scope included package evaluation, installation, promotion, support, development standards and training.Defined company strategy and policy for PC purchases, PC application development and PC support, resulting in a cost savings of 30% in the first year.Managed 5 member team, supporting office automation, PCs, and FOCUS at headquarters and remote regional offices. Team had zero turnover during this period.Partnered with engineering staff to develop a portable process modeling application. The application allowed the sales force to quickly size the application for client quotations.Designed and implemented a PC based sales configuration and proposal system for sales force. Application was credited as a critical component in achieving yearly sales goals.

Sole analyst responsible for the analysis, design and implementation of sales and marketing reporting systems for a $38 million subsidiary of the Pharmaceuticals Division.