Richard Pilling Email & Phone Number

Liverpool, England, United Kingdom

Bromborough

Liverpool

Providing IT technical support and service delivery for all locations, remotely and site based.• IT Infrastructure Support to over 1000 users including other subsidiaries one of which an offshore vessel.• Primary lead on networking including IP telephony and firewall configuration.• IT Service continuity design and testing.• Supported the mark-up of the IT infrastructure roadmap and overall IT strategy for the business.• Liaise with suppliers to discuss new and existing solutions.• Microsoft RDS deployment and configuration including IGEL thin client devices.• Microsoft Exchange 2010 management.• PowerShell scripting, ASP.net & SQL bespoke programming tasks.

Liverpool, United Kingdom

Provide second tier technical support to over 4000 users across multiple and diverse divisions as part of a service desk team. Furthermore assisting analysts in providing first line support when workloads are high, or where additional experience is required. In addition act as an escalation point for more difficult technical incidents and problems. Publish internal technical documentation to a knowledge base on various fixes, workarounds, setups and user guides. The role also includes the responsibility of monitoring the MPLS WAN network across more than 75 remote sites on various connection types and producing monthly statistical reports. In addition to operational day to day tasks the role involves configuring new and existing solutions; these include setting up remote sites, new services and software requirements’.

Wirral

As part of the IT team I ensured that all Information Technology requests, faults and queries be recorded and managed through to a successful resolution. The role involved identifying ways to improve systems and processes in order to achieve a high level of service to all clients and customers. In addition the role was responsible for audit tracking and management of all IT assets within the business.

Maintaining the regular operations entrusted to the IT department of a multi-platform games developer. Supporting over 250 users specialised in programming, audio, animation, production, operations and assurance with all aspects IT related queries and issues in a fast paced cutting-edge environment.Games Produced:Blur, James Bond - Blood Stone

• Installing, upgrading and maintaining new hardware and software • Installation of Kaspersky security software across Wirral Primary Care Trust, server/workstation• Troubleshooting clinical systems Emis & Vision• Operating System installation, rebuilding & re-imaging• Configuring network infrastructure and TCP/IP predicaments • Universal desktop support including; hardware/software maintenance, repair and upgrade• Adhering to service level agreements and following corporate procedures

• Work based learning component module during university • Publishing innovative corporate web content outlining existing and current technological aims• Analysing corporate technology and provide future recommendations• Planning/Presenting key stage 2/3 student workshops e.g. Junior Web Design• Providing technical IT support and software tutorials

Bsc Hons, Network And Communication Systems - Computer Science

• Cisco CCNA – Networking Fundamentals

Avce Double Award, Information Technology, Aa

• Key Skills - Problem Solving and IT