A driven, customer focused Desktop Support professional who delivers service excellence at every interaction.Extensive technical experience in Skype For Business, O365 deployment, Azure server management exposure, RDS and MFA user management, Office 365 mailbox and user management including Hybrid environment, AD, RDS, MFA, Citrix, Exchange 2007/2010, Windows 7/8.1, Office 2010/2013, network support/troubleshooting, document writing, Server 2012 r2, Hyper V management exposure and Cyber Security.Core areas of expertise:► Service and Project Delivery → collaborative approach to delivering on-time high quality outcomes ► Stakeholder Management → servicing internal and external customers, builds trusted relationships► Communication → excellent written and verbal communication, trainer of staff► Continuous improvement → strong trouble shooting skills in networking, software and hardware including laptops, desktops, mfd’s, a/v’s to support a range of internal customers.