A business-focused & results-driven Services/Operations Director with a successful background in B2B, Professional Services, unified communications, technology, SME and corporate sectors. Commercially-aware, with a broad range of experience having worked for leading edge organisations. Strategic approach to successful operational leadership, engaging with key stakeholders & 3rd parties, acting as a bridge between the business & operational processes, underpinning long term business growth.ISO 9001 and ITIL aware, with strong experience of applying operational frameworks, tools and methods. Experience of driving change management, business transformation, service transition, IT strategies, technology roadmaps, enterprise technology solutions, business revenue growth, client-facing solutions, IT upgrades and systems migration, delivering added business value, ROI and profitability via the use of IT.Key Skills, Training & Operational Capabilities: Operational Leadership and Management Strategy, Implementation & Execution Budgetary Management & Control (OPEX & CAPEX) Service Delivery Management & Support P&L Business Leadership and Management Client Service Delivery and Support Services ITIL Best Practice Methods and Frameworks Project Lifecycle Management & Delivery 24/7 Helpdesk Services and Helpdesk Support Project Management Methodologies Business Architecture, Infrastructure & Applications Networks, LANs, WANs, Remote Access Enterprise Voice and Data Solutions ISO 9001 Quality Standards Accreditation Nortel Voice Services, VoIP Solutions Risk Management, Risk Mitigation, Compliance Disaster Recovery (DR) and Business Continuity Security Policies, Processes and Protocols