Providing consulting services to Metropolitan Community College for their Public Computer Centers.

The FREE Public Computer Centers (PCCs) are part of the federal Broadband Technology Opportunities Program Grant. There is a PCC at each of Metropolitan Community College's (MCC) five campuses plus MCC-Penn Valley's Pioneer satellite location. As well as being the Director, I acted as both the Project and Program Manager for the implementation and deployment of the hardware and software for the centers. I continued in the aforementioned roles after the grand opening of the centers. Collaborated with MCC's Marketing Department in the marketing of the centers. Performed outreach to both internal MCC organizations and external community organizations and businesses. Participated in numerous career fairs and business/chamber expos. Found the curriculum for the Digital Literacy Training. The centers offer FREE basic digital literacy competency courses, plus FREE open computer lab time. Please check out their web site for locations and times.http://mcckc.edu/services/pcc/digitalclasses/overview.asp

In April of 2006, I became Associate Director in Business Marketing supporting the Alliance/Indirect Sales Channel. My responsibilities included the launching of new products/services, or their re-launching, by acting as project management lead for cross-functional and cross-regional teams made up of AT&T’s Data, IP and Managed Services Product House and Offer teams. I partnered closely with the Global Sales Operations support team in developing the pre- and post-sales process/methods and procedures. This dynamic environment required problem solving skills, creativity and flexibility to make sure our third party Solution Providers had access to all the systems and tools necessary for them to propose solutions to their customers. At times, I provided the introductory technology training for the product and/or service we were launching. I represented our organization on various product governance forums and activation readiness teams. I participated in the Alliance/Indirect Sales Channel development of impacting technology and systems/tools.• Provided 2nd/3rd level support to team members and sales teams for product, process, and systems questions.• Promoted partnership between Alliance/Indirect Sales Channel and third party Solution Provider sales teams.• Led and worked with teams on sales and technical training development and implementation around AT&T’s product and services.• Chosen by AT&T leadership to be a member of the AT&T, Bell South and Cingular merger integration team.• Represented the Alliance/Indirect Sales Channel as Client Sponsor and Project Manager for an IT Initiative. This initiative involved five different projects around different IT Systems Integration. As Client Sponsor and Project Manager I coordinated closely with teams from AT&T’s IT, Labs, Security, Operations and other organizations. This initiative also, required knowledge and understanding of business, technical, financial, and operations within AT&T’s various organizations.

In July of 2005, I accepted the position of AES Engineering Area Manager for Structured Cabling Systems (SCS) for the Southwest Region. I was responsible for directing and controlling high quality SCS designs/solutions and coordinating with the other technical teams providing AT&T Data and IP products. My team was responsible for delivering high quality designs/solutions, drawings, bills of material, scopes/statements of work, and when won, working with the AT&T Sales Team and AT&T billing systems to complete the project. I coordinated, communicated, and met with AT&T Sales Teams and external AT&T customers during the sale, implementation, delivery and post sales. I also assisted in coordinating and participated in demonstrations, seminars, and training with AT&T approved vendors for internal AT&T employees and/or customers. I demonstrated time management/organizational skills by handling administrative responsibilities, reports, budget, special projects, and participating on committees. • My territory included Missouri, Oklahoma, Kansas, Arkansas, and Texas.• The team I managed consisted of six, first and second level, SCS Engineers. Responsibilities included, but were not limited to, setting team and individual goals, scheduling so that our supported Sales Channels were always covered, team and individual technological knowledge growth, team budget, and performance appraisals.• My Team provided support to the Signature, GEM, Enterprise, and Global Sales Channels. • I coordinated, communicated and met with AT&T Marketing, Sales, Operations Organization's Directors and RVPs on an ongoing basis, as well as external Vendors (Graybar, Anixter, CSC, etc.) and external AT&T clients.• In January of 2006, my team was recognized for finishing 2005 at 200% of quota.

The team I supervised was responsible for delivering high quality designs/solutions, drawings, bills of material, scopes/statements of work, and when won, the Product Implementation Guides. I coordinated and met with the SBC Sales Teams and external SBC customers during the sale, implementation and post sales. I also assisted in coordinating demonstrations, seminars, and training with SBC approved vendors (Cisco, Nortel, Extreme, Tanberg, Polycom, Adtran, etc.) for internal SBC employees and/or customers. My team and I were direct customer contact providing in depth product knowledge and specialization in Telecommunications, Data, IP and Managed Services. As well as providing customer relationship management, strong problem solving skills and IT systems integration. I demonstrated time management/organizational skills by also handling administrative responsibilities, budget, special projects, and participating on committees. • My territory beginning in 1999 consisted of Western MO (417, 660 and 816; Kirksville to Kansas City to Springfield) and all of Kansas.• The team I managed in 1999 included 3 occupational team members and 13 first and second level Systems Engineers based in Kansas City, MO, Topeka, KS and Wichita, KS.• My team provided support to the Signature, GEM, Enterprise, and Global Sales Channels.• I coordinated, and at times participated in, the SBC field support organization for implementation/installation of won projects.• I coordinated with SBC Marketing, Product Marketing, Sales Directors and RVPs, Operations Organization's, External Vendors (Cisco, Nortel, Adtran, Extreme, etc.) and external SBC customers on an ongoing basis.

In April 1993 I was promoted to Senior Systems Integrator. In December of 1996 I was promoted to Senior Network Systems Integrator. In January of 1999 my job titled changed to Data Systems Engineer II. In all three jobs I was responsible for the design solutions, delivery and implementation of video, data, IP and voice networks. I assist Southwestern Bell's Marketing Team in the sale of video, data, IP and voice networks. I provide consulting and administrative services to customers in or out of Southwestern Bell's territory. This is a direct customer contact position requiring customer relationship management skills.

Responsible for the installation, administration, and maintenance of various BDS/LAN media, video, data, IP and voice hardware/software.

Responsible for splicing cable, rearranging the pairs in a cable, reading, and interpreting job prints when field conditions did not coincide with records.

Responsible for handling incoming calls from new and existing commercial customers, answering questions regarding their SWBT account, evaluating their needs, selling them the appropriate SWBT services and equipment to answer those needs, and writing the orders for the services and equipment