Richard Wang Email & Phone Number

Houston, Tx, Us

Works as system administrator to numerous critical system applications including Salesforce, Jira, DocuSign, Recurly, Asana, Grasshopper, Slack, Microsoft Office 365 and BigTime.Plays a significant role in numerous exciting upcoming 2024 IT projects including: the implementation of NetSuite, the implementation of MS Teams and the implementation of a commissions platform.Collaborates with Business Stakeholders throughout the organization to make continuous system enhancements to facilitate company changes.Maintains custom customer scorecard application including data syncs, distribution, and system enhancements.Maintains inventory of company laptops and proactively assess purchasing needs.Assists in management of vendor relationships including our managed service provider, responsible for IT HelpDesk activities. Works collaboratively on Microsoft O365 improvements as needed.Supports and manage a backlog of intake requests across our application stack.Supports project plans and change implementation activities as needed; validate progress to ensure the projects and teams are executing effectively and have information or conditions needed for success. Identifies and track issues, and support efforts to eliminate roadblocks and bottlenecks.Oversees SOC2 compliance by monitoring ongoing deliverables and ensuring completeness by control owners.Participates in meetings related to risk management with company leaders and drive organizational improvements as needed.

Houston, Texas, United States

Delivered seven full-scale, enterprise implementation projects across the country, focused on business requirement gathering, documenting, troubleshooting and configuration, while supervising ten to fifteen clients simultaneous Oversaw and facilitated all phases of software development lifecycle and post-implementation support: Managed individual implementation milestones and reported task and project status to management and stakeholders. Advised customers on best practices for processes while providing onsite/remote training on system functionality. Improved User Acceptance Training by pulling inspiration and using case studies from previous roles and experiences. Managed complex data conversion from customer master files on a weekly basis leading up to system testing: Wrote SQL to properly organize and upload convoluted data into customer test and production sites. Automated procedures to reduce data conversion timeline from three months to two weeks. Worked with stakeholders to understand business opportunities, measure feasibility of requirements, create & determine priorities, and design enhancements for product roadmaps. Conducted and led business process analysis and design sessions, including writing functional specifications. Collaborated with KCS’ global education department to create video & documented training modules through feedback mechanisms, surveys, and assessments, continuously refining and evolving training material and delivery: Developed training materials and documentation such as video tutorials, online quizzes, and presentations tailored to various departments and learning styles to better educate clients prior to go-live. Conducted product demonstrations and training webinars for customers, prospects, executive-level audiences. Collaborated with developers, engineers, and CSRs to increase overall productivity and improved UX/UI for SD-One.

Houston, Texas, United States

Led end-to-end product & systems management for SaaS products including enablement, QA, UAT, and adoption, and acted as client-facing liaison between customers and internal resources (sales, customer strategy, implementation). Defined and established KPIs to measure the success of features and overall product performance while continuously monitoring and analyzing data to identify areas for improvement.Increased revenue by 65% in media strategy/operations team through product enhancements within proprietary recruitment CRM platform while increasing efficiency of processes.Actively drove and presented product demos and competitive analyses with the team, partners, and executive leadership. Implemented technical solutions to address complex B2B problems using the capabilities of proprietary business systems. Partnered closely with design and development teams to deliver on the product innovation roadmap and actively manage any product decisions that arose.Worked with SMEs, PMs, and external resources to create high-level instructional seminars and training videos for CRM functionalities and CMS platforms.Collaborated with internal core stakeholders to identify system issues and process needs, and ensured vendor platforms and other systems were being optimized.Initiated, created, and evaluated value metrics by working closely with product end-users, developers, and management. Analyzed market trends to adapt growth strategies, ensuring our product met user needs and stood out in the market.Became a brand ambassador through participation in industry associations, presentations/papers, and tradeshows.

Houston, Texas, United States

Led weekly client meetings to review open items at a high level with stakeholders, global strategy, and engineering teams. Served as the Salesforce Administrator to monitor candidate life cycles from application to hire: Maintained up-to-date client profile pages and customized dashboards for specific internal use. Built reports of client financial data for global strategy teams to better track return on investment and various metrics and analytics from events and hiring goals on a seasonal basis. Integrated ticketing system, creative production applications, and other account management platforms into Salesforce to efficiently use the company’s tools under a single platform.Developed and implemented recruitment strategies for various roles from entry-level to C-suite leadership positions. Collaborated with project managers and HR recruiters to deliver timely recruitment marketing strategies and market proposals based on project scope and objectives.

Houston, Texas Area

Implemented and supported various healthcare system projects the company undertook at several clinical locations across the country including two full life cycles.Developed in-depth project plans to build out project scopes, software requirements, and IT strategy for client EMR implementation, system upgrades, software integrations, and data migration.Supervised project plans to completion including configuration testing, integration testing, User Acceptance Testing, and post-implementation client support through Zendesk tickets to ensure client satisfaction.Skilled in monitoring tasks and daily projects with sales and finance team through Salesforce:Analyzed and tested software integrations and synchronization projects with the Salesforce support team through webinars and training sessions to coordinate with clients’ software and infrastructural needs.Edited and updated various information on accounts and leads for the company’s sales team.Worked closely with CNOs, nurse practitioners, physicians, general surgeons, and technical recruiters to gather business requirements before developing an efficient implementation timeline.Integrated the mailing campaign platform (Mailchimp) with Salesforce to keep track of customer response and activity through nationwide mass email campaigns and marketing efforts.