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@fiberdust.com
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2 phones found area 508
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Richard Ray is listed as Diverse Operations Leader | Team Player | Hands-on | Lifelong Learner at Manchester Wood Pellets, based in Greater Hartford, United States, United States. AeroLeads shows a work email signal at fiberdust.com, phone signal with area code 508, and a matched LinkedIn profile for Richard Ray.
Richard Ray previously worked as Vice President Operations at Manchester Wood Pellets and General Manager at Fibredust Llc. Richard Ray holds Bs, Management Information Systems from The University Of Connecticut.
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AeroLeads found 1 current-domain work email signal for Richard Ray. Compare company email patterns before reaching out.
All aspects of customer experience management. Designed / implemented telephone and web / mobile voice of the customer programs in multiple industries in the USA and Europe.Introduced processes and solutions to drive performance improvement via Workforce Optimization solutions and best practice implementation. Significant experience in Health Care Service and IT operations. Experience also in telecommunications, hospitality, utility and other service industries.- Led initiatives to improve self service web portals for increased utilization and cost savings- International business insight and experience; led teams or projects in North America, the UK, South Africa, Australia, ASIA Pacific and much of Europe.- Launched and maintained work at home program with more than 900 employees- Successfully built and led best practice contact centers and contact center business units in HR, Employee Development/Training, Quality Management, Resource Planning, Customer Experience, Back-Office Servicing, Front-Line Telephony and Web based Servicing, Business Analysis, and System Application Design, Development and Implementation.- advanced contact center technology literacy- strong leadership and employee development skills- excellent communication, analysis, and problem solving skills. - self motivated, results oriented, composed, confident and committed to team based performance.Specialties: Mobile Apps, Multi-channel Self-service, Contact Center operations, Call routing, Call flow, Call Center performance, Contact Center management, Call Center technology, budgeting, unit cost, Call volume, business consulting, strategic business plans, coaching, Workforce optimisation, Quality Management, Speech Analytics, Customer Feedback, cost control, CRM, customer satisfaction, customer service, scheduling and forecasting, IVR, management development, negotiation, performance management, presentation skills, and work at home
Listed skills include Business Process Improvement, Crm, Call Centers, Process Improvement, and 33 others.
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Manchester, Connecticut, United States
Manufacturer of premium hardwood barbecue pellets for use in pellet grills and smokers. Pellets are produced from 100% natural, locally-sourced hardwoods. Co-founder of this start-up that has grown to over 120 retail sites, multiple restaurant clients, and a recipient of various industry awards. Lead all operational aspects of the business including day to.
Cromwell, Connecticut
Led US Operation. Led warehouse operations, product manufacturing, purchasing, resourcing, and retail product development and sales. FibreDust LLC is a US-owned private company founded in 2002 to provide growers with organic, renewable, eco-friendly substrate.
Hartford, Connecticut Area
Contracted with national bank to be sole provider of services related to the collection of receivables, asset liquidation, general maintenance and security, and other caretaker services related to my former employer, Central Connecticut Cooperative Farmers Association, that filed chapter 7 bankruptcy in August 2016. Supporting bank employees and legal.
Manchester, Connecticut
Overall leader of a farmer owned cooperative serving regional animal nutrition and livestock needs for farms in Connecticut, Southern and Eastern New England, and Eastern New York. Responsible for production, sales, and delivery of over 4,000 tons of feed monthly and $20 million in annual sales. Reported to the Board of Directors. Day to day leadership and.
Northeast
Enterprise Business owner for the Member self-service web portal, Provider self-service web portals, Web Portal Voice of the Customer program, Provider Search Interface tool, IVR Voice self service, intranet knowledge base and activity tracking/CRM tool. Service Operations business owner for telephone and ACD solutions, WFM, work at home program and.
Led the pre and post sale consultancy and technical design components of Performance Optimisation solution projects. Focused on the best practice implementation and utilization of workforce optimization solutions including Call Recording, Quality Monitoring, Performance Management, Workforce Management, elearning / Coaching, Customer Feedback and Speech.
Lead team of 10 Solutions consultants supporting EMEA. Consultant on discovery sessions, Business Case and ROI development with contact center customers to validate their investment in a Witness performance optimization solution
Support Sales team with prospects and clients designing solutions targeted at their specific business issues. Facilitated contact center workshops to develop best practice processes and technical solutions.
In a 1,200 seat, multi-center service organization, developed, implemented and led strategic, operational and tactical business plans to achieve and exceed the customer service operations goals; reducing operational costs while increasing employee and customer satisfaction and increasing the economies of scale through acquisition and centralization. Led.
A Software Development and Customer Service Consulting Company, providing automated transaction processing solutions within the Insurance, Banking and Financial Services Industries Worldwide.- 75% improvement in claim processing turnaround time through leading the development and implementation of strategic operational improvement plans in claim.
Leadership of 350 employees in a multi-product line, multi-system platform, healthcare service center providing services for claim adjudication, telephone customer service, and client administration. ($10.2M annual budget)20% unit cost reduction through cross skilling and aggressive performance development40% growth of transaction volumes through.
Led 175+ employees in a healthcare service center providing claim and telephone customer service$3M annual expense reduction through leading project to rationalize and consolidate contact centers reducing total from 23 to 15 centers
Direct supervision of 50+ employees and member of Management team responsible for the dramatic improvement in service metrics of the operation.
Direct supervisor of 4 technicians: established and communicated performance expectations, administered performance appraisals, delegated tasks and managed project deliverables.
Managed the application development and implementation of OS/2 workstation for use by over 170 customer service representatives in telephone customer service teams.
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Richard Ray works for Manchester Wood Pellets.
Richard Ray is listed as Diverse Operations Leader | Team Player | Hands-on | Lifelong Learner at Manchester Wood Pellets.
AeroLeads has found 1 work email signal at @fiberdust.com for Richard Ray at Manchester Wood Pellets.
AeroLeads has found 2 phone signal(s) with area code 508 for Richard Ray at Manchester Wood Pellets.
Richard Ray is based in Greater Hartford, United States, United States while working with Manchester Wood Pellets.
Richard Ray has worked for Manchester Wood Pellets, Fibredust Llc, Independent Consulting, Central Connecticut Co-Op Farmers Association, and Aetna (Aetna Acquired Coventry Health Care In May 2013).
You can use AeroLeads to view verified contact signals for Richard Ray at Manchester Wood Pellets, including work email, phone, and LinkedIn data when available.
Richard Ray holds Bs, Management Information Systems from The University Of Connecticut.
Richard Ray is listed with skills including Business Process Improvement, Crm, Call Centers, Process Improvement, Strategy, Call Center, Management, and Outsourcing.
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