*Single Point-of-Contact” with 24/7 availability to answer questions, resolve issues, and facilitate necessary actions for Competitive Retailers (CRs) and CenterPoint Energy (CNP) Internal Personnel, and partner with CRs in the Texas Electric Market*Conduct initial one-on-one CR Processes / Procedures Orientation Sessions with each new CR Market Participant entering the market in the CNP Service Territory, and conduct periodic one-on-one CR Review Sessions with active CRs as necessary to review processes / procedures, exchange information and discuss and / or facilitate resolution of issues. *Enhance overall communication among CNP, CRs and the market to ensure that all organizations are fully aware of events, activities and issues (i.e. holidays, heat / cold moratoriums, emergency operations events, IT system / process issues, etc.) that have potential impact on normal business operations*Champion the causes of Competitive Retailers by speaking for them and being their voice within CNP*Assume positions of leadership and active participation as appropriate in the ERCOT Market processes, and work to continuously influence all Market Participants with reasoned approaches to Retail Market issues*Participate in selected ERCOT, PUCT and TDSP market meetings and training sessions to enhance overall team knowledge and provide additional face-to-face contact and networking opportunities with market participants*Participate in CNP storm-planning initiatives and Emergency Operations Plan (EOP) restoration efforts and maintain constant communications with Competitive Retailers during such events

*Single Point-of-Contact” with 24/7 availability to answer questions, resolve issues, and facilitate necessary actions for Competitive Retailers (CRs) and CenterPoint Energy (CNP) Internal Personnel, and partner with CRs in the Texas Electric Market*Conduct initial one-on-one CR Processes / Procedures Orientation Sessions with each new CR Market Participant entering the market in the CNP Service Territory, and conduct periodic one-on-one CR Review Sessions with active CRs as necessary to review processes / procedures, exchange information and discuss and / or facilitate resolution of issues. *Enhance overall communication among CNP, CRs and the market to ensure that all organizations are fully aware of events, activities and issues (i.e. holidays, heat / cold moratoriums, emergency operations events, IT system / process issues, etc.) that have potential impact on normal business operations*Champion the causes of Competitive Retailers by speaking for them and being their voice within CNP*Assume positions of leadership and active participation as appropriate in the ERCOT Market processes, and work to continuously influence all Market Participants with reasoned approaches to Retail Market issues*Participate in selected ERCOT, PUCT and TDSP market meetings and training sessions to enhance overall team knowledge and provide additional face-to-face contact and networking opportunities with market participants*Participate in CNP storm-planning initiatives and Emergency Operations Plan (EOP) restoration efforts and maintain constant communications with Competitive Retailers during such events

Participated in a job rotation assignment supporting CenterPoint Energy Houston Electric's revenue protection programs, to minimize technical and non-technical losses, provide field assistance, to ensure proper accounting of metering information for billing purposes.

*Single Point-of-Contact” with 24/7 availability to answer questions, resolve issues, and facilitate necessary actions for Competitive Retailers (CRs) and CenterPoint Energy (CNP) Internal Personnel, and partner with CRs in the Texas Electric Market*Conduct initial one-on-one CR Processes / Procedures Orientation Sessions with each new CR Market Participant entering the market in the CNP Service Territory, and conduct periodic one-on-one CR Review Sessions with active CRs as necessary to review processes / procedures, exchange information and discuss and / or facilitate resolution of issues. *Enhance overall communication among CNP, CRs and the market to ensure that all organizations are fully aware of events, activities and issues (i.e. holidays, heat / cold moratoriums, emergency operations events, IT system / process issues, etc.) that have potential impact on normal business operations*Champion the causes of Competitive Retailers by speaking for them and being their voice within CNP*Assume positions of leadership and active participation as appropriate in the ERCOT Market processes, and work to continuously influence all Market Participants with reasoned approaches to Retail Market issues*Participate in selected ERCOT, PUCT and TDSP market meetings and training sessions to enhance overall team knowledge and provide additional face-to-face contact and networking opportunities with market participants*Participate in CNP storm-planning initiatives and Emergency Operations Plan (EOP) restoration efforts and maintain constant communications with Competitive Retailers during such events

• Manage utility projects for new subdivision developments, which include the responsibility of the electric, gas, streetlight, telephone, and cable TV designs from inception to completion. • Manage activities of the project team whose membership includes staff from multiple departments, customers, municipalities, outside consulting firms and other utilities.• Manage operations construction spending of $4.0 million annually for gas and electric utility projects.• Develop and maintain business partnerships with land developers, employees of city, county and state entities to effectively service customers.• Selected as the Safety Committee Treasurer to manage the spending budget for the safety program and to ensure that safety meetings are effective and held regularly, which includes giving safety presentations to the group.

*Manage electrical distribution projects/designs in various service areas, including the Berry,Cypress, and Humble service centers with increasing responsibility in different areas.*Manage activities of the project team whose membership includes staff from multipledepartments, customers, municipalities, outside consulting firms and other utilities.*Collaborate with T & D Operations Management and Field Personnel to ensure timelycompletion of construction projects.*Consulted the Lake Houston Area Chamber of Commerce’s Beautification Committee in theimportance of the elimination of “bandit signs” from power poles.*Chosen as a Super User and Trainer for the LD-Pro electrical design program and led trainingsessions for new and experienced consultants for the use of the program at the Service Centers.

*Manage roadway lighting design projects that met the Illuminating Enginering Society (IES)standards of roadway lighting.*Led the Overhead Streetlight Management Project for the City of Houston and worked closelywith the City to oversee the installation of overhead streetlights per the City’s requirements.*Chosen as Project Manager for the Metricom Wireless Internet Project and successfully developeda system to ensure proper installation and maintenance of Metricom’s wireless internet devices on street light facilities.*Selected as a Procurement Team member. Collaborated to reduce operation and installation costs by 10%.*Selected as “Rookie of the Year” in 1997.

*Manage the collection of electric metering information to ensure proper billing of customer accounts.