Richard Crews, Cahims, Shimss, Itilv4 Email & Phone Number

Tampa, Fl, Us

Tampa, Fl, Us

Tampa, Fl, Us

Handles the analysis, maintenance, and enhancement of healthcare information systems. Evaluate and develop information solutions. Identify opportunities and risks for the organization. Extensive experience in analyzing current IT systems, architectures and processes. Identifies risks, opportunities, faults and areas for development within our organization's framework. Maintains robust system processes and ensures compliance with regulatory bodies. Strategizes with key stakeholders on how to best align IT systems with our organization's objectives. Support and maintenance of the following applications:-Swiss Log Pneumatic Tube System-PeriWatch-OB TraceView-Huron Rounding-Agility EHR-Flight Vector for AeroMed-ToxSentey for the Poison Center-Experity Patient Engagement-Infor POS for Cafeteria-HealthTouch by MCR for Patient Dietary/Kitchen Management-Virgin Pulse-RightFax Enterprise Fax Management System-eVideon Patient Entertainment System-eVideon Digital Door Sign-eVideon Digital Whiteboard-TAM Retail

Tampa, Fl, Us

• Plan the opening of the COVID-19 Testing Clinic including workflows, clinic/patient flow, care guidelines in collaboration with TMH clinical leadership, processes for notifying managers of team members work status, extension of communication technology like Voalte. • Developed call center type of experience for large COVID-19 exposures managing the evaluation of the exposure to initiation of post-exposure testing in the clinic.• Plan the opening of the COVID-19 Vaccine Clinic including workflows, clinic/patient flow for over 1,000 patients per day, coordination of a team of 25-30 team members at any given time, documentation guidelines, submission of vaccine data to FLSHOTS, training of all team members, and supplies management. • Provide supervision and leadership to the divisional analyst team.• Perform project management activities for status meetings, weekly reports, identification/tracking of issues and risks, as well as, go-live readiness.• Provide project management support for the Ambulatory Corporate Health & Wellness initiatives.• Analyze/document business requirements, workflows and gap analysis.• Lead and manage all divisional process improvement projects. • Extensive experience in SQL coding for developing automated reports.• Extensive experience in creating data models, reports, and dashboards in QlikSense & PowerBI

Tampa, Fl, Us

• HRIS super user for PeopleSoft Human Capital.• Designed and documented process for paperless vaccine administration in Team Member Health. • Created and ran system test cases, documented results. • Led cross team meetings and discussion to resolve conflicts and issues when needed. • Developed documentation detailing current and future state processes, software functionality, decision options and resolution. • Advanced skills in MS Excel and MS Access.• Advanced analysis of identifying gaps in care in healthcare claims data. • Experience in SQL coding for developing automated reports.• Experience in creating data models, reports, and dashboards in QlikSense & PowerBI• Complex data analysis, ad hoc reporting, data mining, pattern and trend analysis to complete research and analysis projects using large healthcare data sets.

Tampa, Fl, Us

• Auditing data within the Agility EHR/Team Member Health Services database.• Following up with staff on missing or non-compliant information.• Consulting with/providing guidance to staff on compliance standards.• Creating management reports and metrics for use by Managers, Directors, Vice Presidents, Senior Vice Presidents, President and Chief Executive Officer, and Board of Directors. • Analyzing trends to isolate defects or variations.• Develop recommendations for improving quality and process.

Tampa, Fl, Us

-Provide necessary support to three nurse managers of the Primary Care Units (Med/Surg Division), Admit/Discharge Unit (Emergency Services Division), Medical Observation Unit (Emergency Services Division), Surgical Oncology/GYN Unit (Med/Surg Division/Oncology Specific), Outpatient Infusion Center (Med/Surg Division/Oncology Specific/Cancer Center).-Payroll for over 300 employees including Registered Nurses, Clinician/Supervisors, Patient Care Technicians, Health Unit Coordinators, and Cardiac Monitor Technicians. (rectify forgot to clocks, ensure correct coding of time to reflect correct budget) [Currently on the Kronos System]-Educate staff on policies and procedures pertaining to payroll.

Tampa, Fl, Us

Tampa, Fl, Us

Responsible for recording all actions of the chapter board and membership. Prepares meeting minutes; maintains extranet site, Oversees Board of Director elections and member surveys. Strong involvement in Chapter Program Development.

Fort Myers, Florida, Us

Fort Myers, Florida, Us

--> Key Skillso Ability to inspire and support people.o Good people and interpersonal skills to build effective relationships with all levels of professionals.o Ability to plan well and prioritize work.o Maintain calmness under tight pressure.o Good decision-making, IT, and communication skills.--> Job Dutieso Leading the daily activities of call center agents and telephone operators.o Set up of new accounts, communicating with customers on how to forward calls to the call center.o Setting up of Direct Inbound Dial numbers for each accounto Set up of decision trees to assist call center agents in providing the best service in a timely manner.o Supervising, planning, and leading functions concerned to Call Center environment.o Carrying out supervision, call monitoring, coaching, training, disciplining, and reviewing all agents or operators.o Acting as an information source and answering operator or agents questions, assigning tasks, following up and giving instructions as needed.o Attending, following up and resolving customer complaints and questions.o Ensuring that the team members acquire the appropriate support and training to apply the best skills and knowledge on the job.o Carrying out performance measurement, monitoring, and evaluation of all agents and operators to improve the efficiency.o Compiling and maintaining lists of on-call and key schedules and personnel, and ensuring that the operators can use all lists as required.o Updating databases, organizing activities related to maintenance and repair of equipment, ordering supplies and materials.o Preparing and directing schedules, monitoring attendance of operators, scheduling breaks and shifts as necessary.o Communicating solutions, successes, and opportunities to the Manager of customer service.o Practicing and ensuring compliance with that of all the organization’s policies and procedures.

Ft. Myers/Cape Coral, Florida, Us

Epic Super User of ADT, Clinical Documentation, Orders Management, ASAP, & InpatientIn this job role, I provided the Nursing Director, Clinical Supervisors, and staff on the unit with timekeeping support. I approved payroll exceptions and manipulated their times in the timekeeping mainframe system using the information put in from the exception sheet. I provide assistance to the Nursing Director with managing appointments and reserving rooms for her. I run Press Ganey and HCAHPS score reports on a weekly, monthly, quarterly, and yearly basis. I use ANSOS One-Staff program to determine what employee hours are to be charged within the health system as well as categorizing them making sure the money comes from the correct areas of the system. I also use One-Staff for position control and scheduling purposes.I use Millenium/GEAC to look up employee information and update as needed per Human Resources guidelines. I provide assistance to the Clinical Supervisors by helping at the nurses station, functioning as a Unit Secretary and/or a Monitor Technician when staffing is short.I research PICC Line occlusions in EPIC to see what was documented and provide this information to the Nursing Director.I track time discrepancies by employee every pay period and provide this information to the Nursing Director so we have an idea of how much extra time that was not budgeted is being payed out to the employees.

Ft. Myers/Cape Coral, Florida, Us

Epic Super User of ADT, Clinical Documentation, Orders Management, ASAP, & InpatientIn this job, I used my many skills to provide clerical support the the Nurses and Nurses Aides on the floor. I transcribed orders into the computer that were written by the physicians. I used two order management systems during the time I was in this job, Net Access (Based off a mainframe system) and EPIC. I answered the unit's telephone and directed calls to Patients, Nurses, and appropriate staff while providing excellent customer service.