Rich Rettig Email & Phone Number

Kirkland, Wa, Us

Seattle, Washington, United States

Seattle Wa

- Ensure maximum communication and productivity level at Hatton.- Actively be involved in day-to-day tasks regarding job management, customer communication and technician scheduling and management- Evaluate performance and productivity of service technicians and service writers- Set goals for the company and work with department heads daily to help achieve those goals- Increase revenue and profits for Hatton.

Seattle Wa

• Technician Scheduling: Schedule technicians for field service in entire 7-state region.• Budget Planning & Management: Maintained budget and cost points of service department for entire 7-state region ($900K budget). • Key Client Management: Municipalities including: Mesa Water District, Mission Hills Water District, Republic Sanitation, Tehachapi Water, and the City of San Bernardino. • Customer Service/Recovery Sales: Brought back several customers that had gone to the competition due to poor service and communication. • Sales & Quotations: Responsible for selling and quoting service projects.• Technical Service Calls Management: Perform technical service calls and 24-hour support.• Service Group Leadership: Brought a sense of pride and credibility to being the factory distributor within the service group. Changed customer perception and satisfaction with service department.• Safety Management: Ensured 0 safety infractions, incidents, or injuries during employment. • Drug/Alcohol Prevention: Managed company drug and alcohol protocols with 0 infractions.• Safe Driving Program Management: Managed company safe driving program with 0 infractions.

Seattle Wa

• Business Development: Grew business from 0 customers to $3M in annual service and parts sales in 5 years.• Staff Management/Growth Management: Grew team from 1 technician to 7 technicians.• Scheduling Management: Scheduled service technicians for field jobs across a 4-state region.• Technical Service Call Management: Performed technical service calls and 24-hour support.• Engine Overhauls: Overhauled Waukesha engines in the field and in shop environments. Performed startups on new Waukesha generator packages.• Warranty Claims Management: Opened/submitted warranty claims with a top-rated reclaim rate.• Facility Startup Management: Started a new facility from scratch including procuring all of the tools, workbenches, vehicles, and technicians to run a service company.• Labor Management: Developed the time cards used by technicians as well as maintenance reports.• Work Order Management: Opened and closed work orders.• Customer Maintenance Tracking: Tracked and coordinated customer maintenance schedules and fluid sampling.• Budget Management: Maintained budget and cost of service department.• Product Line Development: Successfully added product lines to our department.• Personnel Training & Development: Trained and developed apprentice technicians.

• Instruction Design & Delivery: Created and led instruction of technical training classes to customers and technicians. • Distributor Management: Fostered and maintained relationships with nationwide distributors for MQ Power products.• Research & Development (R&D): Performed R&D and testing on new product lines.• Customer Support Management: Provided customers with 24/7 technical support.• Warranty Claims Management: Performed warranty work on all MQ Power products. Responsible for submitting all warranty claims in the region.• Service Call Management: Performed service calls on mechanical, controls, and electrical systems.• Customer Training: Performed customer training on generator operation and maintenance.• Distributor/Customer Support: Provided factory support to distributors and customers in forms of literature, tech support, and physical help.

• Key Transition Team Member: Instrumental in sale of company to Northern Power Systems. • Personnel Management: Managed 10 technicians and maintenance of 14 CHP power plants. • Operations Management: Managed startups, construction, and budgets for 10 power plants.• Uptime Excellence: Maintained full balance of plant with 98% uptime on all contracted sites.• Business Growth: Grew business from 2 technicians to 10 technicians. • Emissions Compliance: Maintained full compliance with CA emission with 0 infractions.• Recruiting/Retention: Hired 3 employees that are still with the company today.• Maintenance Program Management: Implemented, scheduled, and documented maintenance program for all projects.

• Engine Overhauls: Performed major overhauls on 100KW-3MW engines.• Apprentice Management/Mentoring: Responsible for training multiple apprentice technicians. • Startup Leadership: Lead startup technician on 3 separate $50M facilities. Only non-factory tech allowed to perform start-ups on the largest engine line at Waukesha.• Power Plant Startup Expertise: Performed startups and commissioning of new power plants.• Landfill Power Plant Management/Maintenance: Commissioned, maintained, and operated largest landfill power plant on the west coast.• Alternative-Fuel Power Plant Maintenance: Implemented and performed maintenance schedule for alternative fuel power plants.• Maintenance Program Development: Developed maintenance program for 15MW power plant running on landfill gas.• Troubleshooting/Engineering Enhancement: Troubleshot and improved new fuel control technology from manufacturer. Performed troubleshooting and repair of co-generation sites.