Duties:• Supporting over 100 different clients Australia wide• Installation of SBS Server 2008, 2011, 2012 MS Exchange 2010 and configuring Exchange• Configuring SBS Console by Adding User Groups, User Roles and adding User Accounts, Creating Distribution & Security Groups in Active Directory and assigning permissions to certain groups etc.• Installation of VM Ware ESXi 5.5 to install SBS servers on Virtual Machines• Installation Windows Server 2012 R2 on a Virtual Environment• Configuring RAID configurations on HP and Dell servers• Troubleshooting Microsoft Exchange (2003, 2007, 2010) relate issues• Troubleshooting Network related issues, routing, DNS, DHCP, router, firewall, WAN, LAN, network slowness issues, ISP• Installation of • Creating login accounts in Active Directory, Myob, and other applications that I need to learn on the spot on how to create login accounts for or to troubleshoot.• Desktop, Laptop and Wyse Terminal installations• Remotely supporting end users via TeamViewer • Imaging & Creating Desktop & Laptop for NSIT clients using Acronis• Resolving Virus effected desktops, laptops and servers• Troubleshooting NAS related issues on servers• Checking and Troubleshooting Backup Exec related issues (ver 12, 12.5, 2010, 2012)• Creating email accounts for Smart phones – iPhones, Android devices and Blackberry• Installing Network Printers to the server and to resolve printing related issues.• Able to work independently and to find solution to a problem independently.• Able to resolve customer complaints by yourself before escalating to management level.• Able work with customers at all level of technical skills, and be able to explain I.T related issue to what they can understand.• Giving 100% customer services at all times and to give you’re all abided attention to the customer.

Duties:• Supporting all Enspire's clients around Australia and On-Site Support for their Sydney clients.• Providing remote support for their interstate clients• Working heavily with Citrix servers, Microsoft Server 2003, 2008, SBS Servers, Microsoft Exchange, Active Directory• Troubleshooting with network slowness issues, VPN, remote connectivity issues, Application issues such as Microsoft Office, MYOB, JobAdder, ITRIS, Quickbooks• Performing software upgrades on Citrix servers• Support clients before and after a Migration • Troubleshooting printing/scan to email issues• Setting up Brand New Desktops, Laptops, Macbooks & Thin Client Computers• Data Migration• Importing and Exporting Users PST files from the Exchange server• Troubleshooting Server hardware issues ie power supply, UPS• Supporting & Troubleshooting blackberry, iphone and android phone problems ie email sync issues, 3G problems etc.• Troubleshooting their GoDesktop connectivity issues [Most of Enspire's clients they all connect to a Cloud so at times we may need to troubleshoot what is causing their connectivity issues]• Troubleshooting Roaming Profile issues.My MAC Experience:• Network & WiFi connectivity issues• Office Outlook issues, Mac Office 2010.• Data Migration from one Mac to another.• Troubleshooting wireless keyboard and mouse.• HDD issues (Disk Utility)• Upgrading Mac OS X software, Sync issues between iMac/Macbook with their iPhone/iPad, Software installation, connecting network share drives.• Setting up VPN or Remote Desktop.

Duties:• Providing face to face, remote, email and phone based desktop support at the 2nd level.• Using ITSM for our call logging system.• Supporting in a Windows XP, Vista, 7 and Mac environment – Exchange 2010, Microsoft Outlook and Entourage.• Providing excellent communication skills both written and verbal and experience using a call logging system.• Participating on some project work.• Data Migration• Setting up Desktop, Laptops, Printers & Mac computers.• Troubleshooting Printing issues• Troubleshooting local desktop, laptop, & mac computers.• Providing support for over 3000 Academic staff around the Darlington Campus.• Setting up email on all smartphone devices such as; Iphones, Blackberry & Android handsets.• Re-imaging of desktop & laptops.• Creating an image of a Desktop or Laptop. i.e: Clonezilla• Troubleshooting complex local desktop issues.• Troubleshooting network (TCP/IP, DNS & DHCP) and wi-fi connectivity issues.• Working in a strict SLA.• Able to multi-task and to have high organizational skills.• Excellent understanding of VPN’s, Firewalls, Routers & Switches.

Duties:• Actioning 2nd level support calls in our Remedy system in a timely manner.• Performing rebuilds of Desktops & Laptops for PC refreshes.• Providing high level of face to face I.T related customer service.• Able to communicate & maintain professional support from all level type of users.• Troubleshooting Outlook 2003 & 2007 email issues• Working in a mix I.T environment, e.g. MACs, Windows XP & Vista• Working in a very secure I.T Network• Troubleshooting printer, internet, Active Directory related issues.• Installing network printers, desktops, laptops, onto the network via their MAC address and assigning it with an IP address.• Able to work independently and as a team.• Troubleshooting virus infected laptops & desktops.• Setting up Blackberry, IPhone, and Android email issues.• Organizing Request for Warranty on computer parts etc.• Migrating users profiles & machine from XP to Vista• Able to always Multi-Task on jobs calls• Providing my clients updates on the calls they have logged regarding their IT related problems.• Using SCCM to deploy software to the computers• Working in a SOE Desktop platform environment• Understanding the UWS network and IP addressing• Upgrade & Migration of Microsoft Office• Good knowledge of Windows XP, Vista, Mac OSX

Duties:• Supporting over 120 different clients.• Good knowledge & ability to troubleshoot & manage VLAN, WAN, LAN, switches, routers.• Setting up EFTPOS, configuring, troubleshooting.• Experienced in supporting backup (Backup Exec 2010), internet, VPN, Anti-Virus (Trend, Symantec, Kaspersky) • Working with & troubleshooting JAVA web applications.• Troubleshooting network issues• Troubleshooting email issues, working with Microsoft Exchange 2010, Exchange 2007, Lotus Notes.• Troubleshooting & working with Apple iMac computers.• Server Maintenance on Microsoft Server 2000, 2003 & 2010• Working on Terminal Server environments• Troubleshooting on printing issues on a Terminal Server environment or Local Desktop• Troubleshooting on network share drive issues.• Troubleshooting on Domain, Active Directory, DHCP, DNS, Remote & Routing issues.• Troubleshooting on blacklisting issues• Setting up & troubleshooting VPN issues.• Working on all Microsoft Office Suites, such as Office 2000, 2003, 2007 & 2010• Setting up Remote Desktop connections for users.• Troubleshooting on firewall (Fortigate) issues• Troubleshooting on LAN & WAN networking issues.• Daily checks on Clients backup tape drives (Symantec Backup Exec) & troubleshooting on why backup’s has failed.• Face to face interaction with customers when going on-site for customer computing problems & Server Maintenance.• Providing 100% high level of customer services at all times.• Setting up Blackberry &IPhones for users• Troubleshooting Blackberry issues• Rebooting of Servers