Senior Director Of Professional Services
Current• Lead definition of strategy, vision and culture for new Professional Services organisation with annual revenues of $4M, directly influencing long-term relationships with strategic clients• Directed transformation from cost centre to revenue generating business unit, driving $650K in incremental revenue in 18 months• Champion adoption of advanced technologies throughout the business, collaborating with key partners to secure engagement to wider automation agendas targeting improved efficiencies• Develop and retain talent to enhance solution architecture capability, expanding team by 60% in 2 years to build capacity to serve 300+ clients across UK, USA, Hong Kong, Singapore and Brazil• Collaborate with Chief Product Officer on product development and opening new growth segments using pioneering innovations• Continually develop business’s GenAI capabilities by growing NLP resources worldwide and integrating into Professional Services function to enhance market positioning
