Richard A. Rivera Email & Phone Number

Whittier, Ca, Us

United States

Greater Los Angeles Area

Analyze appraisals to determine validity of characteristics; effectively analyze market trends and conditions as well as market value. Manage staff of four evaluators focusing on Automated Valuation Model (AVM)/Property Collateral Report (PCR) process.• Apply valuations in alignment with Capital One appraisal policies and procedures.• Recognized and awarded as top producer for quantity and quality.• Stay informed of risk related changes that may impact assigned work functions and processes by reviewing Fannie Mae and Freddie Mac websites and information provided by leadership.• Partner with Lines of Business (LOB) to develop internal procedures and discuss ongoing industry changes leading to streamlined processes and improved efficiencies.

Downey, California

Account Manager with proven success working alongside chain stores as well as a merchandising team to meet aggressive expectations and monthly volume goals, delivering a consistent customer service experience. Able to guide and lead highly skilled, teams by effective accountability, training, and development. Results driven with in-depth sales and management experience focused on improving individual skill sets and mentoring accountability. • Created a legacy of winning through operational excellence by increasing VPO by 17% in a 2-month period for Vons and Ralphs, and decreasing BDL by building strong communication with Merchandisers to focus on areas of opportunity.

Greater Los Angeles Area

Managed staff of eight, including one customer service liaison and seven staff appraisers with emphasis on customer wait time and completing high quality appraisal reports.• Led team to achieve recognition as highest producing office in region and division by increasing volume from loan officers, distributing workload evenly among appraisers and monitoring progress daily.• Reduced customer wait time from 12 days to 6.5 days by tracking appraisals daily and communicating with staff.

Downey, California

Managed up to 50 accounts on weekly basis focusing on small businesses within Los Angeles County area.• Sold approximately 850,000 to 930,000 cases per year with positive gross profit between 2.25% and 3.25%.• Leveraged customer relationships to ensure trust and accountability that resulted in an increase of 23% of cases on display for themed holiday and seasonal displays.

General Education/Fire Technology/Asl

Deans and Presidents List Awards

Ministerial Studies

Certified Fitness Trainer, Health & Fitness