After over a decade working within IT departments of small, medium and large organisations, I have developed an appreciation for the intricacies and dynamics involved in making disparate but holistically linked "I.T" teams operate in a fashion that is beneficial for the organisation as a whole.When my career began as a humble help-desk operator at a small family-owned ISP, my interests in computer networks both WAN and LAN was piqued.It was a natural progression for me to move from supporting end-users with internet connectivity issues, to the sphere of domain registration, web-hosting, DNS hosting and the world-wide-web being used as a powerful business tool.My career-path was always leading me to specialise in the Networking environment of I.T and more specifically, the Cisco environment.My knowledge-base and career progression took a gigantic leap after moving from Metricon Homes, to Orica. While at Metricon I was exposed to a broad range of technologies within the Microsoft environment and had my first taste of a Cisco VOIP environment. Support tasks involved the entire gamete of issues, not just related to network problems. Through this diversity I was able to gain an appreciation for what support roles within large companies must be, and I was soon to find out...Orica threw me literally into the deep end of Network related support tasks and projects. Arriving at Orica having never logged into a switch or router, it was an understatement to say I was daunted. But with the supportive team around me including such networking gurus as Ross Cadman and Cameron Sach, I was soon on my way to becoming a professional network engineer.My interest in and knowledge of the Cisco environment soared, and within 6 months I felt very comfortable with Cisco CATOS and IOS functions, having configured and trouble-shot many switching and routing issues during the interim.I self-studied for and passed the CCNA exam first time at the start of 2010.Specialties: I specialise in internal network and domain troubleshooting and fault resolution in a primarily Windows and Cisco based environment. I possess a well rounded knowledge of IT concepts and technologies.