An internal role change from DevOps Manager, to Dev Manager

Software Development Manager where I had up to 12 direct reports. These direct-reports spanned Infrastructure & Security, Architecture, Database Administration, BI Intelligence, QA Testing, software developers along with a Scrum Master and Product Owner. Responsible for the timely delivery of high-quality software into multiple geographies (NZ, Australia and UK).Key Project Competencies and Successes: i) Professional development of team members. I implemented the adoption of individual Performance Appraisal Objectives & KPIs for team members., with quarterly one-on-one reviews to keep track of progress. Individual employee Objectives were aligned with the HAS Group Board’s vision and growth strategy objectives for the ensuing year. ii) Digital Transformation journey.I provided leadership of the digital transformation journey. This included two significant projects. Project one was the active project management of a program of work to migrate the IT host Infrastructure and SaaS Web Apps from SQL-SVR2008 to SQL SVR & SQL DB 2019. This ws successfully completed in August 2019. Project two was transitioning hosted services from a co-located datacenter environment to Microsoft Azure Cloud. The Migration Plan I prepared was adopted and migration began during Sept.2019 iii) Infrastructure & Security: keeping the InfraSec team members abreast the latest cyber-security threat landscape, while ensuring robust security policies, backup and DR processes are in place. iv) BI Analytics: introduced PowerBI as the tool of choice for our BI solution under the watch of our DBA resource. v) Project Management and Change Management: Initiated and actively managed a major program of work refresh including a workplace culture change. Managed the adoption of new technologies such as Microsoft Azure DevOps. a microservices architecture, and a CI/CD (continuous integration/continuous delivery) pipeline.

Customer Support, Customer Liaison, Sales Support, Project Management, Training & Technical Service information.Implemented a full ITIL service methodology at Ezitracker in the customer service dept.

Manage EDI (Electronic Data Interchange) team of approximately 12 direct reports ensuring service delivery & quality assurance standards as set by Zespri International are met.Also as Repack Coordinator, responsible for organising & managing the repack-processes and inventory management of re-packed fruit to ensure shipping orders are met on-time.

Major accomplishment:I introduced ITIL Service Management practice at Gen-i BOP.• My Main job functions:o HR management: perform HR related duties in relation to engineers in my portfolio; monthly 1:1 performance review meetings, annual performance appraisals. Motivate team members to provide superior service o Ensure delivery of superior customer service levels to clientso Maintain existing and develop new profitable customer service relationships with clients; negotiate formal contracts and new Service Level Agreements with clientso Daily operations management – manage engineers daily scheduleo Review employees job sheets and approve for billing processo Produce and review monthly Service Level Agreement reports to clients and make recommendations for improved service.

Fulfil Management functions relating to running the business for LansNZ, an IT company providing broad-based IT services to the business community in Taranaki (New Plymouth, Stratford & Hawera), New Zealand.Main job functions at LansNZ:o Maintain existing and develop new profitable customer relationships o Daily operations management – manage technicians daily scheduleo Review employees time sheets and asses impact on company’s performanceo Introduce ITIL 2.0 Best Practise standards and methodology in companyo Management of 2 branches – Stratford & New Plymoutho Plan and facilitate new branch scheduled to open in Hawera (Nov. 2006)o Develop, manage and motivate the team: weekly meetings with staff members, weekly conference meeting with Managing Director, monthly company meeting.o Financial management: oversee Budgeting & cost monitoring of company, provide financial reports to MDo Provide training & exam centre for ICDL certificationo Ensure delivery of superior customer service levels

5+ Project Management role in medium sized IT Company of 40-50 employees. Project Managed a team of 6 direct reports - full SDLC cycle deploying an in-house developed server-client app with deployments to 100 customers across the whole country.I-Com Services is a privately owned information tehnology & services company providing customised IT solutions, Network hardware support, Service Desk Support Call Centre, and also a Sales division providing hardware & software sales.Additional responsibilities also included Operations management, Call Centre management, and providing Training to clients on new products.

Crystal Reports developer Also manage and lead the Reporting Project team on-site at mining house ASSORE in Johannesburg in respect of development, implementation & on-going support of MIS Reporting requirements on a full ERP system implementation. Other similar projects also included Dulux Paints in Port Elizabeth.