Provides in-house servicing, support, repair, and/or installation of company digital assets; including system hardware and software, PC's, barcode scanners, radios, and networking/wireless networking. Provides technical support to end-users on operational or maintenance aspects of system equipment. Serves as primary contact on technical and service related problems. Determines most cost effective repair/resolution to minimize customer downtime. Prepares reports for analysis of product failure trends and service ability issues. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are coordinated with a Subject Matter Experts.

Performs on-site or in-house servicing, repair and/or installation of company products including system hardware and software, PC's, and networking/wireless networking. Provides technical support to customers on operational or maintenance aspects of system equipment. Serves as customer contact on technical and service related problems. Diagnoses mechanical, hardware, software and systems failures, using established procedures. Determines most cost effective repair/resolution to minimize customer downtime. Prepares reports for analysis of product failure trends and service ability issues. Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support

• Provide 1st Tier support in a large enterprise setting• Resolve end-user issues as quickly as possible or escalate upwards• Utilize remote assistance to resolve end-user issues

We are a small Veteran owned supplier of Power Units to large carriers.

Wireless Audio Visual Emergency Systems - SMEDesign, Set-up, Monitor and Maintain a Wireless Mass Notification System utilizing cutting edge technology.

Provide end user communications support at remote site installations.

Relocate freight over interstate highway system. Interface with shippers and receivers to facilitate timely delivery.

Provided first-tier support to end users. Also ensured continuous up time in a computer augmented manufacture process.