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IT Management ProfessionalProven track record in aligning IT strategy with business objectives. Expertise in delivering complex IT projects across diverse industries, including hospitality and healthcare.Key Competencies:Strategic IT Leadership: Developed and implemented IT strategies aligned with business goals, utilizing frameworks like COBIT and ITIL to ensure organizational alignment and compliance.Project Management Excellence: Successfully led and executed projects using Agile, Waterfall (Prince2, PMI-PMBOK), and hybrid methodologies to deliver projects on time, within budget, and to high quality standards.Data-Driven Decision Making: Leveraged business intelligence tools to transform data into actionable insights, enabling informed decision-making and driving strategic initiatives.Financial Acumen: Optimized IT investments through effective budgeting, forecasting, cost management, and chargeback models, ensuring efficient allocation of resources and maximizing ROI.Service Excellence: Enhanced IT service delivery and efficiency by implementing ITSM frameworks, improving customer satisfaction and reducing operational costs.Vendor Management: Established and maintained strong relationships with IT vendors, negotiating favorable contracts and optimizing spending through effective sourcing strategies.Infrastructure Expertise: Ensured the stability and performance of IT infrastructure, including networks, servers, and applications, to support business operations and minimize downtime.Industry Experience:Healthcare Sector: Successfully delivered automation and efficiency projects, demonstrating expertise in financial solutions and high-performing team management.Hospitality Sector: Led and managed high-performing teams, successfully delivering complex technology projects in hotels, resorts, arenas, and casinos, enhancing guest experience and operational efficiency.Team Leadership: Proven ability to lead and motivate IT teams to achieve operational excellence, fostering a collaborative and high-performing work environment.Committed to continuous learning and innovation, harnessing technology to drive business growth and success.
Ampath Laboratories
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Accounts Receivable Systems ManagerAmpath Laboratories Sep 2020 - PresentCenturion, Gauteng, South AfricaLead team of subject matter experts in maintaining current and implementing new technologies that make the financial collections effort and processes of the organization more efficient and automated. Engage with the organization to ensure that new technologies include the updated processes and technologies that will benefit financial collections effort and not hinder the customer experience.Oversee the resources, systems and processes related to the management of group debtors. Responsible for ensuring the accuracy, efficiency, and security of the group debtors’ data and transactions. Duties and skills included:● Manage systems: Designs, implements, maintains, and upgrades the systems and software that are used to record, track, and report the group debtors’ activities. Ensure the systems are compatible, integrated, and compliant with the group and legislative policies and standards. Troubleshoot and resolve any technical issues or errors that affect the systems performance or functionality.● Set protocols, procedures, and processes: Establishes and enforces the rules, policies, and documentation for the group debtors operations. Ensure the processes are consistent, streamlined, and aligned with the group and legislative objectives and strategies. Monitor and evaluate the processes to identify and implement any improvements or enhancements.● Communicate within and outside the group: Communicates with various stakeholders, such as group managers, debtors managers, system users, system developers, and external service providers. Provide regular updates and reports on the group debtors systems and processes. Solicit feedback and suggestions from the users and clients to improve the system functionality and user experience.Have strong leadership, communication, problem-solving, and analytical skills. Am able to work well in a team, manage multiple tasks and priorities, and adapt to changing technologies and business needs.
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Group It Infrastructure Project Manager & Specialised Project ManagerSun International Dec 2004 - Feb 2020Sandton And Onsite Throughout Rsa And LatamPlanning and execution of projects. This roles responsibilities included defining the project scope, objectives, and deliverables, as well as managing the resources, budget, and schedule. Additionally coordinated and communicated with the project team, stakeholders, and clients, to ensure the quality and satisfaction of the project outcomes.Managed the project management office (PMO), which was responsible for defining, implementing, and maintaining the standards and processes for project management, as well as providing guidance and support to internal and external project managers and teams. This roles duties and responsibilities were:● Collaborating with senior management and stakeholders to align the PMO's vision and goals with the organization's strategy and objectives.● Developing and implementing PMO policies, procedures, and best practices to ensure consistent and high-quality project delivery.● Managing and coordinating the various phases of projects, programs, and portfolios, such as initiation, planning, execution, monitoring, and closure.● Providing project management tools, templates, methodologies, and frameworks to facilitate project planning and execution.● Allocating and managing the PMO's resources, such as staff, budget, and technology.● Monitoring and evaluating the performance and progress of projects, programs, and portfolios, and reporting on key metrics and indicators to senior management and stakeholders.● Identifying and managing the risks, issues, and dependencies that may affect the PMO's operations and project outcomes.● Conducting regular audits and reviews to ensure compliance with PMO standards and processes, as well as with external regulations and requirements.● Providing training, coaching, and mentoring to project managers and team members to enhance their project management skills and competencies.● Fostering a culture of collaboration, innovation, and continuous improvement within the PMO and across the organization. -
Group It Casino Systems Application ManagerSun International Dec 1999 - Dec 2004SandtonThe IT application manager oversaw the software applications that were utilized within the organization. Was responsible for researching, installing, configuring, maintaining, and troubleshooting applications that met the business needs and goals. Managed IT staff who worked on the application projects, developers, support, and testing resources, by providing technical support/guidance. Duties and skills included:● Manage projects: Planned and executed application projects, such as development of new requirements, system upgrades, migrations, integrations, and implementations. Coordinated the tasks and resources, monitored the progress and quality, and ensured the projects were completed on time and within budget. They also identify and mitigate any risks or issues that may arise during the project lifecycle.● Set protocols, procedures, and processes: Established and maintained the standards, policies, and documentation for the application systems. Ensured the applications complied with the security, privacy, and regulatory requirements. Also participate in IT audits and reviews to evaluate the performance and effectiveness of the applications.● Communicate within and outside the IT department communicated with various stakeholders, such as senior managers, end-users, vendors, and contractors. Provided regular updates and reports on the application projects and operations to the various stakeholders. Solicited feedback and suggestions from the users and clients to improve the application functionality and user experience.● Troubleshoot and resolve issues: Together with the Subject Matter Experts (SME’s) analyzed and resolved any technical problems or errors that affect the application systems. Using various tools and methods to diagnose and fix the issues, such as testing, debugging, and patching. Also ensured user enablement by internal and external training and support to the users and staff on how to use the applications effectively and efficiently.
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Gaming Application Specialist & Online Systems Team LeaderSun International Jan 1994 - Dec 1999SandtonTo provide expert opinion, strategy and support to core business applications and investigate value adding applications. Additionally to manage and mentor support staff and developers to ensure the highest technical standards are implemented and adhered to providing confidence to the business in To provide expert opinion and support in all applications, to mentor support staff members and developers to ensure the highest technical standards are adhered to providing confidence to the business.
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Support EngineerUniversity Of Johannesburg Feb 1990 - Nov 1993City Of Johannesburg, Gauteng, South AfricaIn this role provided technical assistance to customers who had problems with their computer systems, software, or hardware. Worked on-site at the Tertiary education institution. Common tasks and responsibilities included:● Installing and configuring computer systems and applications for customers.● Responding to customer requests and inquiries via phone, email, chat, or in person.● Diagnosing and troubleshooting software and hardware issues, such as network failures, system crashes, virus infections, or printer malfunctions.● Providing solutions that meet the customer's needs and expectations, such as repairing, replacing, or upgrading faulty components, or guiding the customer through a series of steps to resolve the issue.● Escalating complex or unresolved issues to the appropriate internal or external teams, such as software developers, system administrators, or service providers.● Maintaining records of customer interactions, issues, and resolutions, using various tools and systems.● Providing feedback and suggestions to improve the quality and performance of the computer systems and applications.● Keeping up to date with the latest technologies and trends in the IT field.
Richard Roundtree Skills
Frequently Asked Questions about Richard Roundtree
What company does Richard Roundtree work for?
Richard Roundtree works for Ampath Laboratories
What is Richard Roundtree's role at the current company?
Richard Roundtree's current role is Skilled and Certified Technology and Project Manager.
What is Richard Roundtree's email address?
Richard Roundtree's email address is rr****@****t.co.za
What schools did Richard Roundtree attend?
Richard Roundtree attended Mancosa, University Of Johannesburg, Steelcrest High School.
What are some of Richard Roundtree's interests?
Richard Roundtree has interest in Children, Green It Initiatives, Rugby, Education, Environment, Cricket, Artificial Lure Fishing (Bass And Trout), Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief.
What skills is Richard Roundtree known for?
Richard Roundtree has skills like It Strategy, Team Leadership, Technical Leadership, Cross Functional Team Leadership, Leadership Development, Green It, It Project Management, It Program Management, It Management, Communication Skills, Vendor Management, Conflict Management.
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Richard Roundtree
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Richard Roundtree
Field Operations Supervisor At Georgia Department Of Technical & Adult EducationAugusta, Ga3boe.richmond.k12.ga.us, clarke.k12.ga.us, clarke.k12.ga.us -
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