My focus is to help people be more successful. An impactful career has given me proficiency in uncovering opportunities that companies have not discovered to increase either market or wallet share. As Founder and President of The Center For Client Retention (TCFCR) I am a leading authority in the areas of brand loyalty, and customer experience & retention. An essential growth strategy is to maximize the relationships with your existing customers. As a young man, my father owned a retail store and I spent Saturdays helping and learning the business. Of many significant lessons learned, three stand out:1. Customers are people first – customers second2. Welcome everyone into your business just as you would welcome them into your home3. The importance of, and how to create an emotional bond with each customer from day oneFollowing this method of relationship building will cause customers to enter as strangers – leave as friends. This is the essence of customer retention. My first book, The Welcomer Edge: Unlocking the Secrets to Repeat Business I created a sales and service typology to include welcomers, robots, the indifferent and hostiles. The good news is that many service providers that communicate robotically can be taught to think and act like a welcomer. My second book, The Endangered Customer: Eight Steps to Guarantee Repeat Business, explains a proprietary systematic method to create and build stronger customer relationships. Proficiency includes…• 14+yrs with ADP, advancing from Account Manager to Vice President of Customer Satisfaction and Client Retention. During my tenure, sales rose from 40M dollars to 4B+• Entrepreneurial experience with startup of a very successful business• Connector – a lifetime of NYC and global relationships• Exceptional Customer Service training• Account Management that leads to repeat business and cross-selling opportunitiesThe best way I can help you is to get to know you better - connect or message me here. Contact info: 973-258-9400 or rshapiro@tcfcr.com Aside from work, I enjoy mentoring young professionals, collecting advertising memorabilia, and architectural tours. SPECIALTIES: Customer Loyalty, Customer Service, CSAT Survey Research, Account Management, Executive Leadership, Leadership Speaker, Customer Experience, C-Suite Consulting, Human Behaviors, Hope Trust Intimacy, Relationship Builder, Customer Appreciation, e-Commerce Review, AI, Customer Service Training, Customer Service Passion, Author, Emotional Bond, Human Connection, Self-Serve, Increase Market Share, Increase Wallet Share