Lead all aspects of global L&D function including strategy, capability development, technology and operations, impact metrics. Programmatic areas of focus include:- global leadership development with focus multiple levels of leaders. Key methods include leadership simulations, assessment + coaching, peer accountability, guided reflection and facilitation centered on constructivist learning. - equity and inclusion programming focused on enhancing gender inclusion, understanding racism, everyday inclusion and much more.- teaming with business leaders to identify key performance needs and addressing their unique circumstances with comprehensive performance consulting solutions.- culture building through various programs targeting key audiences such as our multi-month culture onboarding program for new hires.- change management within initiatives and providing related skills development for our people.

Combining my experience leading and passion for supporting high performing teams, my work focuses on helping organizations drive team performance and manage change focused on:- Identifying and removing organizational barriers that impede team performance- Implementing and adopting enterprise technologies globally, such as Workday and Teams- Moving beyond training to embedding DEI best practices within the talent lifecycleExperience leading various aspects of change management applying the PROSCI methodology by:- Building out and sustaining organizational change networks- Developing and executing change communication plans- Preparing and analyzing change readiness surveys- Developing and facilitating change readiness sessions- Planning and managing User Experience Testing- Engaging with senior stakeholders and influencing their effectiveness as sponsors- Creating training materials, such as how-to references, video demos and facilitator guidesWorkday module change management experience includes:Core HCM, Recruiting, Onboarding, Compensation, Talent, Learning, Time

Prioritized organizational needs regarding engagement, development and retention efforts. Shifted from traditional training approach to performance improvement model, encompassing broader organizational variables. Main areas of responsibility and influence included:Development and launch of several new programs including:o Frontline leadership development o Customer experience model/programo Regional leadership summits o Sales skillso Multi-month new manager onboarding experience o Foundational safety and compliance curriculum and supportsDrove data-focus to assess needs, to design initiatives and to evaluate degree of business impactAlignment of talent development team with business structure to deepen internal client relationships and employ a consultative approach to talent needsMajor Achievements+ Launched customer experience program with specific behaviors and values across 400+ properties and 6000+ team members. Produced increase in customer feedback scores for “staff” from 4.20/5.0 to 4.53 and cleanliness from 4.01 to 4.20 with newly-standardized checklists and visual guidance+ Drove increase in retention for top-performing, front line managers from 74% to 93% over 2-year period with focused development and engagement initiatives+ Led planning and implementation team for Workday Learning launch+ Guided people-focus in our culture through emphasis on: giving, seeking and accepting feedback; expressing meaningful appreciation and recognition; and, enhancing cross-functional collaboration + Assessed performance barriers and made necessary changes to improve sales lead response time by 20% at targeted properties

Primary responsibilities included:Oversaw business functioning and evolution of 25+ enterprise-wide talent technologies and revamped related business processes across talent acquisition, compensation, onboarding, talent management, learning, and HR Managed needs assessment, design and development of more than 30 leadership, business and technical programs impacting development of all levels of people from first-year hires to Senior LeadershipLed / participated on headquarter-based teams for national initiatives including Cultural Transformation, Diversity & Inclusion, and Living and Working SustainablyFacilitated courses on more than two dozen topics, including Building Trust, Putting 360˚feedback into Action, Coaching for Success, Strategic Thinking, Developing Top Talent Major Achievements+ Created and implemented modern Learning Methods Model to re-shape our approach to developing people. Model focused on 5 key areas: Feedback & Reflection, Collaboration & Connection, On-demand Reference, Coursework and Experience-based Learning+ Transformed candidate experience for 2000+ annual hires from paper-based to digital experience and integrated multiple technologies to create an operationally efficient and engaging candidate process+ Developed and implemented 3-year roadmap for talent technologies to enable emerging talent priorities and enhance employee experience

Responsibilities covered under description above.

Responsibilities covered under description above.

Provided services to design, develop and deliver technology-based learning solutions for businesses and to guide school integration of technology and learning. Clients included Accenture, Wrigley and Chicago Public Schools.