Richard B. Email & Phone Number

Johnston, Ri, Us

Johnston, Ri, Us

• Provide technical support and direction for Microsoft 365 and other business productivity technologies for the Computer Operations department (or organization).• Define, recommend, design and implement new uses of technology or improvements to existing systems to support business needs.• Administer SharePoint online, Microsoft Teams, and Power Platform.• Collaborate effectively and provide support to IT and other functional teams, Power Users, Change Champions, and members of the general user population for SharePoint Online, Microsoft Teams and associated technologies.• Assist with the implementation of new technology, acting as an internal consultant providing technical guidance on complex projects.• Evaluate requirements to identify technology solutions to business issues.• Collaborate with IT and Business unit Teams (including Governance and Help Teams) that support AIPSO's Office365 implementation.• Actively engage with SharePoint site users, respond to requests and feedback.• Perform daily site creation tasks and support requests.• Monitor Office 365 message center and roadmaps for changes that will affect the organization and provide communication and adoption resources.

Providence, Rhode Island, Us

Implement and maintain clients, servers and configuration for multiple applications. Including -Sccm servers-Cloud Based Management-Network monitoring tools ie. Zabbix,Panopta.-Sql management servers -iManage database servers -Citrix servers-Including cloud tools, CCleaner cloud, mimecast and own-cloud servers.Implementation of 2FA products like duo.- Microsoft office hybrid migration and management and azure.· Provide 4th-tier support to end users for applications.· Create and maintain software, processes and procedures.· Evaluate new products and tools as required.· Primary technical contact for third-party vendors as needed.· Manage assigned projects from inception to rollout.

San Ramon, California, Us

* Work with the L1, L2 & L3 helpdesks to ensure smooth transition of tickets & timely closure of cases * Oversee the monitoring of systems necessary for proper O365 & Box & Yammer function, including, but not limited to, SSO, network, F5, Ping, etc. * Work directly with Microsoft and various stakeholders to triage and restore service in case of outages. * Supervise and coordinate support & service contractors working on O365 & Box & Yammer services. * Help design, plan & build next generation service continuity solutions that will enable O365 & Box & Yammer services to run smoothly within GE.

Woonsocket, Ri, Us

● Performed Call Center/ Support activities for CVS Employees, Omnicare, Coram, And Target employees, also clients like AETNA, XEROX.● Assisted with the migration of Exchange 2003 to Exchange 2013 & Windows XP to Windows 7.● Remotely troubleshooting issues with Windows ● Utilized ticketing system HP Service Manager, Salesforce.● Identified, and resolved tickets and escalate end-user’s problems to tier 3 support● Incoming Call Volume: 65 calls per day on average, average talk time 8:00 minutes.● Knowledge of Active Directory, SQL, Unix Mainframes and Linux Servers.● Performed advanced desk side PC configuration tasks (configure Blackberry, Android, IOS, synchronize mailboxes, performed application installations, initiate SCCM sequences, etc.)

Minneapolis, Mn, Us

● Solved issues with pc upgrades for Clinics & Hospitals.● Imaged and Reproduced HP units for windows 7 upgrade.● Performed routine maintenance, diagnostics and repair on PC systems and peripherals.● Installation of computer hardware, software and peripheral devices, basic network administration.● Basic software and hardware troubleshooting skills● Provide help desk/telephone support to end-users● Computer equipment Roll Outs.● PC to PC data migration.● Configuration of network printers● Provide technical assistance for hardware and software purchases.

Falls Church, Virginia, Us

• Diligently worked towards diagnosing a hard drive issue that was preventing the company from moving forward. • Imaged and reproduced over 1,000 New SSD’s. • Repaired and installed station’s at 7 different jail facilities..• Received positive feedbacks numerous times in client surveys. • Inventory and Shipping at the home office• Repair and diagnose RMA (Return Materials Authorization) units. • Manage all of equipment. • Configuring and repair units’ hardware.• Solve visitor internet visit issues, password and scheduling issues.• Call Support for visitor and customers.• Train and support other employee’s on the visitor support process

Las Vegas, Nevada, Us

Achievements:• Instrumental in organizing a work shop for 5 technicians • Achieved the goal of a 15 minute install. • Received positive feedbacks numerous times in client surveys. Responsibilities:• Installation of internet and phone for booths and show management. • Resource management of all equipment. • Configuring Cisco switches and Access Points.• Meeting with clients to ensure satisfaction of service.• Create WLAN’s and configure the wireless controller to provide Wi-Fi.• Attend pre-show conferences to meet with clients.

Associate'S Degree In Applied Sciences, Network And System Administration/Administrator

Associate'S Degree, Network And System Administration/Administrator