Carol Richards Email and Phone Number
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Energetic and ambitious leader who is goal oriented, focused and results driven. I am passionate about making a positive difference for my team, company, and community. I offer broad expertise in relationship building, strategic process improvement, vendor and project management, and people leadership. My experience provides a strong tactical and operational foundation, along with a strategic, agile minded approach to deliver millions in annual spend savings, cost avoidance, and risk mitigation. A collaborative solution seeker, with a balanced focus on the mission, as well people, and enterprise impact. CAREER ACCOMPLISHMENT HIGHLIGHTS: * Performance driven team leader, providing a 22% increase in supplier performance scores within six months* Bottom-line focused, delivering $10 million ROI process improvements for the company and suppliers* Championed extensive database research resulting in a 64% increase in average sales * Designed direct response programs’ execution process and scheduling, maximizing the in-bound call center staffing and telecom resources, resulting in a 30% reduction in lost callsLET'S CONNECT:I welcome the opportunity to connect on building strategic, relationship-driven programs that deliver a positive ROI to the bottom-line.
Discover Financial Services
View- Website:
- discover.com
- Employees:
- 21509
-
Principal Sourcing Specialist, Business TechnologyDiscover Financial ServicesBentonville, Ar, Us -
Principal Sourcing Specialist, Business TechnologyDiscover Financial Services Dec 2023 - Present -
Manager Ii, ProcurementWalmart Feb 2020 - Dec 2023Bentonville, Arkansas, United StatesI am in a unique position within the Software procurement team, providing sourcing functions, special projects, and supplier management for Global Procurement team. • Product owner of Software contract renewals. o Increased efficiency of processing an average annual volume of 700+ Software contract renewals, spreading the annual volume over time to allow for better stakeholder engagement, supplier negotiations, and savings to company. o Matured process across diverse Global… Show more I am in a unique position within the Software procurement team, providing sourcing functions, special projects, and supplier management for Global Procurement team. • Product owner of Software contract renewals. o Increased efficiency of processing an average annual volume of 700+ Software contract renewals, spreading the annual volume over time to allow for better stakeholder engagement, supplier negotiations, and savings to company. o Matured process across diverse Global delivery centers, consolidating tracking and streamlining internal communications. • Coupa system design, testing, release, and continuous improvement for Global Procurement/Technology. o Facilitate cross functional teams working sessions to identify process efficiencies, develop documentation, and support team training/communications. o Trouble-shoot end users experience, elevating system issues, supporting executive requests and mapping system process gaps. • Product owner of Strategic Supplier Periodic Business Reviews, including score carding, facilitation of meetings with internal and external executive leadership, follow-up of action items and making recommendations to Global Procurement Leadership team. o Execute Strategic Supplier in-depth business reviews annually. o Support cross functional teams with designing and executing supplier business reviews relevant to other areas. Show less -
Manager Ii, Supplier Portfolio ManagementWalmart Feb 2019 - Feb 2020Bentonville, ArI served as an Engagement Manager in the Supplier Portfolio Management team. I was chosen for this role based on my ability deliver results, and to develop collaborative relationships with my business stakeholders, sourcing teams and suppliers. I am responsible for Software and GIEO suppliers > $10M, including integration, performance and relationship management, risk mitigation and separation. Current portfolio value exceeds $1.4B.SELECTED ACCOMPLISHMENTS:* Improved performance… Show more I served as an Engagement Manager in the Supplier Portfolio Management team. I was chosen for this role based on my ability deliver results, and to develop collaborative relationships with my business stakeholders, sourcing teams and suppliers. I am responsible for Software and GIEO suppliers > $10M, including integration, performance and relationship management, risk mitigation and separation. Current portfolio value exceeds $1.4B.SELECTED ACCOMPLISHMENTS:* Improved performance score of IT Software and GIEO suppliers by 22.83% YTD* Quickly established core relationships with IT Executive leadership, earning a seat at the table at Sourcing and Stakeholder team meetings* Managed key supplier software audit, uncovering data discrepancies and providing recommendation to sourcing team with >$900K savings Show less -
Manager Ii, Supplier & Contract ManagementWalmart Nov 2017 - Feb 2019Bentonville, ArI was recruited to the SCM Operations team to develop the Operations Manager role. Key responsibilities included: lead Real Estate services and special initiatives: vendor qualifications, competitive bidding, contract and invoice management. As one of three Operations Managers, we manage over 80% of the team workload through delegation, collaborating with business partners to find process and time efficiencies, and communicating with suppliers on best practices. Annual contract values > $25… Show more I was recruited to the SCM Operations team to develop the Operations Manager role. Key responsibilities included: lead Real Estate services and special initiatives: vendor qualifications, competitive bidding, contract and invoice management. As one of three Operations Managers, we manage over 80% of the team workload through delegation, collaborating with business partners to find process and time efficiencies, and communicating with suppliers on best practices. Annual contract values > $25 million.SELECTED ACCOMPLISHMENTS* Improved Walmart Online Grocery Pickup (OGP) program Bid Comps from a manual, offline process to an online, systematic process, providing real-time reporting of bid comp tracking.* Implemented a streamlined systematic, confidential bidding process for the Industrial Construction team. Contract values > $100 million. Show less -
Manager, Process Improvement And Supplier EngagementWalmart May 2016 - Nov 2017Bentonville, ArI was promoted based on my previous successes in project management, my ability to foster collaborative relationships and understand project impact globally. In this role, I executed delivery of systems/process improvements for Supplier and Contract Management Department. I ensured execution of transition to replacement Bidding, Contracting and Invoicing system, acting as a liaison between the department and global technical team. I generated multiple KPI reports, including Diverse Supplier… Show more I was promoted based on my previous successes in project management, my ability to foster collaborative relationships and understand project impact globally. In this role, I executed delivery of systems/process improvements for Supplier and Contract Management Department. I ensured execution of transition to replacement Bidding, Contracting and Invoicing system, acting as a liaison between the department and global technical team. I generated multiple KPI reports, including Diverse Supplier spend analysis.SELECTED ACCOMPLISHMENTS * Delivered $10 million ROI process improvements for the company and suppliers* Automated team reporting tool, saving over 2,600 hours and providing an ROI exceeding $117,000.* Improved Open Commitments daily measurement, allowing for quarterly invoice closing versus year end. Show less -
Project Manager, Supplier & Contract Management (Realty)Walmart Apr 2013 - May 2016Bentonville, ArManaged the supplier relationships, bidding and contracting for the US Northeast region for general construction projects. FY16 construction project contracts totaled in excess of $130 million.SELECTED ACCOMPLISHMENTS * Implemented qualification processes improvement saving the team 45 work hours annually.* Chaired peer workflow team tasked with finding improvements in Out-To-Bid/Award process. Standardized SOPs and process improvements saved the team 17+ hours, plus reduced… Show more Managed the supplier relationships, bidding and contracting for the US Northeast region for general construction projects. FY16 construction project contracts totaled in excess of $130 million.SELECTED ACCOMPLISHMENTS * Implemented qualification processes improvement saving the team 45 work hours annually.* Chaired peer workflow team tasked with finding improvements in Out-To-Bid/Award process. Standardized SOPs and process improvements saved the team 17+ hours, plus reduced errors. Show less -
Content ManagerSam'S Club Jun 2011 - Mar 2013Bentonville, ArDeveloped the style and voice of Sam’s Club ecommerce website. Maintained corporate branding in marketing and instructional content. Researched user habits utilizing internal and external consumer insight sources. SELECTED ACCOMPLISHMENTS * Created original content for Auctions website producing $14.7m YTD sales, +25.4% to planned net income.* Created and execute project plan for Father’s Day experience site resulting in $1.6 m featured item sales. * Developed strategy and… Show more Developed the style and voice of Sam’s Club ecommerce website. Maintained corporate branding in marketing and instructional content. Researched user habits utilizing internal and external consumer insight sources. SELECTED ACCOMPLISHMENTS * Created original content for Auctions website producing $14.7m YTD sales, +25.4% to planned net income.* Created and execute project plan for Father’s Day experience site resulting in $1.6 m featured item sales. * Developed strategy and content for Spring Outdoor Living experience site, producing over 451,000-page views. Show less -
Director Of MarketingCooper Communities Sep 1997 - Dec 2010Rogers, ArAs the Director of Marketing, I was responsible for nation-wide marketing programs, including the development of strategic planning, multi-million-dollar budgeting, execution and analysis of all marketing tactics. I led the in-bound call center team consisting of four full-time employees and up to 40 seasonal flex-time employees. Established consumer and market research as the cornerstone for lead generation marketing strategies.SELECTED ACCOMPLISHMENTS * Delivered all customers to… Show more As the Director of Marketing, I was responsible for nation-wide marketing programs, including the development of strategic planning, multi-million-dollar budgeting, execution and analysis of all marketing tactics. I led the in-bound call center team consisting of four full-time employees and up to 40 seasonal flex-time employees. Established consumer and market research as the cornerstone for lead generation marketing strategies.SELECTED ACCOMPLISHMENTS * Delivered all customers to independent sales agents in five communities resulting in $50 m in annual sales* Wrote, lobbied and secured state grants, netting over $4 m in rebated marketing funds over five years* Championed extensive database research resulting in a 64% increase in average sales * Established SOP for testing direct response tactics resulting in an 8% increase in response * Designed direct response programs’ execution process and scheduling, maximizing the in-bound call center staffing and telecom resources, resulting in a 30% reduction in lost calls* Established and maintained marketing supplies inventory system reducing printing costs by 17% over three years Show less
Carol Richards Skills
Carol Richards Education Details
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Northwest Arkansas Community CollegeAssociate Of Arts And Sciences (Aas); Magna Cum Laude
Frequently Asked Questions about Carol Richards
What company does Carol Richards work for?
Carol Richards works for Discover Financial Services
What is Carol Richards's role at the current company?
Carol Richards's current role is Principal Sourcing Specialist, Business Technology.
What is Carol Richards's email address?
Carol Richards's email address is ca****@****ail.com
What schools did Carol Richards attend?
Carol Richards attended University Of Arkansas - Fort Smith, Northwest Arkansas Community College.
What are some of Carol Richards's interests?
Carol Richards has interest in Health.
What skills is Carol Richards known for?
Carol Richards has skills like Marketing, Direct Marketing, E Commerce, Marketing Strategy, Retail, Advertising, Strategic Planning, Marketing Communications, Analytics, Direct Mail, Cross Functional Team Leadership, Market Research.
Who are Carol Richards's colleagues?
Carol Richards's colleagues are Dheeraj A, Lucas Jones, Debra Snyder, Saed Hammad, Kevin Burton, Tyler Besecker, Manisha Roy K.
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