Director Of Business Operations
CurrentManagement of operations and sales, and product management for a corporate food delivery vendor· Improved workflows and internal software, freeing up 13% of HQ employees’ time.· Analyzed and improved operations: increased drivers hired by 40%, reduced large order preparation time by 11%, and improved delivery times for ASAP orders by 9%.· Managed two departments and three remote offices; seven direct reports· Promoted twice for successfully entering three new metro areas and for launching a new service.· Developed lead generation processes that increased qualified leads by 180%· Gained 1300+ new restaurant vendors, who receive 47% of client purchases.· Designed hundreds of software changes to website, mobile apps, and internal systems.The bullet points above cover all roles at Waiter.com