Richard Schulte Email & Phone Number

Salt Lake City, UT, US

Draper, UT, US

• Manage and collect on accounts that are 20-89 days delinquent.
• Handle portfolio/track and review loss accounts.
• Follow and adhere to account and compliance requirements.
• Protect the legal, financial and moral well-being of the company.
• Performed skip tracing and updated customer information in data system.
• Other tasks assigned by management.

Electric dirt bike & ATV rentals

San Francisco, California, US

• Ranked #1, 8 months in a row on ABS (average balance saved) per account.
• Worked with customers to satisfy any deficient balances while maintaining adherence to regulatory requirements.
• Review, monitor, and engage with a high volume of customers per day.
• Review delinquent accounts daily, and maintains losses at or below established guidelines for assigned job duties.
• Accurately document all account activities and pertinent information to include but not limited to verifications and demographic changes.
• Efficiently assess and recommend action to borrowers concerning all other loan issues.

New York, US

• Prepare schedule for the program and analyze other radio stations programing schedules, to come up with competitive schedules.
• Created, and presented up to date topics for live radio broadcast.
• Applied production skills to creatively utilize all aspects of digital production to build station branding.
• Hosted various chat shows and attended to listeners inquires.
• Prepared song selection lists.

Draper, Utah, US

• Collected and negotiated payments on customer accounts in charge off status. (1yr-5yr past due)
• Winner of Gold MVP award for most money collected in month of April 2021.
• Winner of Gold MVP award for most money collected in month of May 2021.
• Winner of Gold MVP award for most money collected in month of June 2021.
• Team player of the month June 2021.
• Winner of Gold MVP award for most accounts saved in the month of May 2022.

Columbus, Ohio, US

• Handled inbound and outbound calls with objective of collecting on high risk delinquent accounts,ranked #2 overall out of 12 months.
• Researched, analyzed, and settled all customer billing disputes.
• Performed skip tracing and updated customer information in data system.
• Worked delinquent accounts queue on accounts 150 days past due.

New York, New York, US

• Provided an impeccable level of customer service to exceed driver partner expectations.
• Became an expert on Via — developed a nuanced understanding of service to be able to answer support and pay inquires on a daily basis.
• Prioritized operational issues as a real-time point of contact and provided high-level responses in an efficient manner.
• Investigated driver partner pay issues (time card review, possible fraud issues, promotional requirement explanations, payroll discrepancies, etc.) using multiple evaluation tools, utilizing critical thinking skills.
• Lead by example and stepped in on the front line when necessary; provided support when issues needed escalation.
• Proactive about streamlining processes and improving inefficiencies.

Eagle Mountain, UT, US

• Provided comprehensive support and problem resolution for up to 3,000+ clients & applicants monthly via chat, e-mail, & telephone communication with 97% accuracy rate.
• Researched issues on various computer systems and databases to resolve complaints, question inquiries, and outlined solutions.
• Instructed and trained human resource client users (via phone, chat & GoToMeeting) on capabilities of ATS software, and provided best practices for use.
• Provided help to human resource clients to help recruit employees to meet staffing needs.
• Provided job posting, job ad suggestions to client base to yield higher applicant results.
• Built, & customized analytical data reports for human resource clients. (Time to fill, source reports, EEO reports, Affirmative Action reports, etc.)

Orem, Utah, US

• Conducted initial qualification of leads based on brief phone discussion.
• Developed new business via telephone and mass communication such as email and social media to introduce solutions and identify appropriate buyers within target market.
• Followed up on leads to identify potential prospects.
• Built and cultivated prospect relationships by initiating communications and conducting follow-up communications in order to move opportunities through the sales funnel.

Philadelphia, PA, US

• Nesting
• Facilitated and trained more than 800+ new hires in the 2015 fiscal year.
• Facilatated and trained new hire classes with new hire attendance ranging from 10-35 new hires per class.
• Assigned 8-12 new hires weekly, responsible for creating individual development plans to aid in coaching and developing in order to maximize performance.
• Coached through side by side and remote call observation to identify areas of opportunity and call behaviors to improve individual and team performance.
• Ran incentives to drive collections performance.

Toronto, Ontario, CA

• Worked on the production line and achieved 100% of quality goals while exceeding production targets by 150%.
• Demonstrated accuracy in the sorting and packaging of 4 Life’s most popular consumer products.
• Inspected product constantly to maintain the highest quality of production.
• Elected team lead to effectively run production department during 4 Life’s bi-annual convention held at the Salt Palace where over 4,500 international distributors attended.
• Assembled, packaged and shipped 4 Life’s most popular health products.
• Performed quality assurance to ensure products and packages were up to date with GMP guidelines.

Malvern, Pennsylvania, US

• Analyzed and worked diligently on overdue account balances and followed up with and negotiated unpaid advancement loans.
• Formulated account notes and carried out skip tracing on delinquent accounts.
• Created and developed relationships independently with debt consolidation vendors settling on severely past due accounts previously deemed uncollectible.
• Commended for multitasking abilities; assigned and trusted with the largest queue of call volume after hours.
• Performed coaching/supervision duties to fellow peers. Provided support and coaching via side by side interaction to help create alternative methods to optimize monthly productivity.
• Recognized by Senior Leadership team for exceptional negotiation skills and achievement of revenue collected; assigned as point of contact for updates on company policies and best collection practices.

• Handled all activities of dispatch department such as hiring, training, performance reviews, and terminations.
• Maintained contact with all clients as well as outside vendors inclusive of issue resolution.
• Assigned service/work schedules for drivers as per their area of work.
• Estimated workforce requirement and equipment needed to complete business operations.
• Tracked and approved working hours of employees to payroll department.
• Maintenanced vehicle fleet including cleaning and minor repairs as needed.

Cp (Cte), Graphic Design

Office Foundations, Administrative Assistant And Secretarial Science, General

High School Diploma, General Studies