• Conduct all operational tasks for IPS legacy meter products, these are the embedded TI meters and sensors.• Train and monitor as many of the daily operations tasks that the IPS Customer Support Team performs for assigned IPS products.• Isolate R&D Engineering from routine operational tasks and questions• Define tools and reports that enable the IPS Customer Services Team to be self-sufficient for all daily operational tasks and work with others to bring them to production• Resource to the Engineering Team with regard to requirements for new R&D efforts working with product management.• Develop training materials and procedures to train users on IOT hardware and software.• Create end-user product documentation in an agile environment while meeting 100% of team deadlines.• Educate users via the web via Microsoft Teams, UberConference, and Zoom.• Facilitate Bid/Proposal Writers with developing documentation, graphics, and research for RFP's.

IPS Group Inc. is headquartered in San Diego, CA (USA), with offices in Canada and Europe. IPS is a design, engineering, and manufacturing company focused on low-power wireless telecommunications, payment processing systems, parking technologies, and SaaS management software. An industry pioneer, IPS has been delivering smart city technology solutions for over 20 years.• Supervise installations, repairs, and configurations of new sites, including: equipment, software and firmware.• Subject matter expert on IPS products to provide high level of guidance on installation and resolving technical service issues in the field.• Provide technical support to users regarding the maintenance, development and operations of the data management system on AWS.• Ensure that all open service tickets are attended in a timely manner, well documented and the client apprised of all open service issue.• Developed training materials and procedures to train users on IOT hardware and software.• Develop end-user product documentation in an agile environment while meeting 100% of team deadlines• Built a knowledge base from the ground up, including 200+ how-to articles for end-users• Consistently producing high resolution photographs of company products and marketing material.• Created guidelines for various product types and brand consistency.• Educate users via the web via UberConference and Zoom.• Editing and optimizing images for eCommerce using Lightroom and Photoshop.• Facilitate Bid/Proposal Writers with developing documentation, graphics, and research for RFP's.

Scripps is a private, nonprofit, integrated health system in San Diego, California committed to providing the highest quality care to you and your family. Scripps Health is a San Diego-based healthcare system that treats over a half-million patients annually. The IT Department provides enterprise-wide services to 5 hospitals, 19 outpatient facilities, 2,600 affiliated physicians, and over 13,000 employees. As a Senior member of the IT department my duties included: I am tasked with the enterprise roll-out of Epic, an electronic medical records software, day-to-day computer system construction, testing, and maintenance. Recent activities include:• Acting Lead Tech for Scripps Green Hospital /Anderson Outpatient Clinic• Enterprise roll-out of Epic, by managing site-wide special projects for the Epic roll-out.• Ensured all PCs, laptops and peripheral devices were fully functional for all medical staff and personnel at Scripps Green Hospital and Anderson Outpatient Clinic.• Troubleshoot and repair PC desktops, laptops, netbooks, and tablet hardware as well as troubleshooting and repairing Windows operating systems and removing viruses.• Maintained accurate troubleshooting logs, notes, and procedures utilizing BMC Remedy.• Have resolved over 1,025 tickets in a year without incident.• Repaired, installed, configured, and re-imaged numerous Scripps Computers.• Maintained strict compliance with HIPPA Regulations and Patient Confidentiality. • Troubleshoots and acts as second-level support for the enterprise printing environment which is crucial to our operations. • Provide second level support for all end-user problems and act as an escalate point to the team as necessary.• Act as point of contact for vendor and IT installations at the site. • Document the operation and maintenance of systems and equipment. • Participate in recommending standards for PC hardware and peripheral equipment.• Follows Site Support Standard Operating Procedures (SOPs).

Lemon Grove Veterinary Hospital provides superior quality healthcare for your animal companions and beloved family members. LGVH's courteous team is dedicated to providing compassionate care to our patients and promoting responsible pet ownership for our clients. The hospital has been reinvigorated with a more modern facility with paper-light practice and new diagnostic equipment. As a Network/System, I designed, built, and configured the entire site from IP telephony to server. Recent activities include:• Liaised between project sponsors, stakeholders, developers, and analysts; established strong professional relations with external IT vendors via internally integrated applications.• Developed and implemented project roadmaps and milestones, led key stakeholder engagement and accountability, and communicated project status with relevant stakeholders• Managed vendor relations, contract negotiations, project budget, and deadlines, and focused on maximum cost savings in tracking project expenditures and costs of materials, labor, and services• Created cost/benefit analysis reports for recommending optimal employment-related technical solutions• Deploy and administer Windows Server 2012, Active Directory, Antivirus, Backups, DHCP, DNS, Group Policies, and Windows updates.• Act as escalation point for network/system issues; earning 100% issue resolution, by providing after-hours and emergency support.

Premier source of IT education, consulting, and technical services to private clients, home offices, and small businesses. Work as a Consultant to improve the clients digital work environment through technology.• Implemented Cloud Storage backup solution for 99.9% uptime and Secure Socket Layer (SSL)and AES-256 bit encryption.• Design, configure, setup, and troubleshoot secure/unsecured networks and relevant devices.• Build, diagnose, repair, and upgrade desktops servers, and mobile devices. • Support standard office applications.• Backup and restore systems utilizing imaging software.• Create documentation for individual’s process.

Becton Dickinson is a global medical technology company that is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. BD leads in patient and health care worker safety and the technologies that enable medical research and clinical laboratories. • Manage projects for customer site during implementation and product remediation.• Perform electrical safety inspections, preventative maintenance, and repair service of ventilator.• Develop core competencies and train bio-med on medical device.

SupplyPro is the industry leader when it comes to Inventory Management Solutions; improving the availability, tracking, and control of inventory. It is one of the most flexible inventory management system on the market; improving productivity, increasing efficiency, while reducing inventory cost. Hired as a Consultant and later brought on as a full-time Field Service Engineer all the while focusing on quality improvement, from the product to the client.• Implementing, supporting, troubleshooting and training of users on industrial inventory control systems (vending systems), at customer locations.• Successfully deliver IT type project to agreed parameters of time, budget, scope and quality.• Organizing, managing and streamlining all quality activities consistent with company policies and procedures.

Petco is a leading pet specialty retailer that focuses on nurturing powerful relationships between people and pets. With more than 50 years of service covering all 50 states and 1,000+ stores nationwide. Hired as a consultant, for two tours once as a System Administrator with a focus on the retails stores network and a second, as a Deployment Specialist to refresh desktops from WindowsXP to Windows7. • Backup, image, deploy, restore, and troubleshoot users systems in a campus environment.• Strong Customer Service background and ability to work in a team environment with excellent communication.• Converted 1,500 retail stores from existing T1 lines to DSL and upgraded store servers and register scanners to new technology.

The National MS Society is a collective of passionate individuals work together toward a world free of multiple sclerosis. The Society helps people affected by MS by funding cutting-edge research, driving change through advocacy, facilitating professional education, and providing programs and services that help people with MS and their families move their lives forward. Work as a Volunteer Consultant on a variety of IT projects from server maintenance and redesign, to desktop support, and software recommendations.• Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.• Coordinates meetings with company stakeholders to insure buy-in. • Educates staff to new changes, procedures and policies.

Hospira is the world's largest producer of generic injectable pharmaceuticals, manufacturing generic acute-care and oncology injectables, as well as integrated infusion therapy and medication management systems. Brought on as a Lead System Administrator in charge of 10+ engineers and nurses, for an FDA recall.• Supervised and directed the day-to-day work of a team of field engineers/nurses.• Upgraded 2,500+ medical infusion pumps nationwide with 99.5% accuracy.• Excellent customer facing skills, effectively communicate with the Hospital personnel and other stakeholders and completed documentation according to FDA and customer specifications.

Coleman University is a private non-profit teaching university founded in 1963 and is one of the founding IT schools. Its certificate, undergraduate and graduate programs prepare individuals for technology-focused careers and leadership. Hired as an Adjunct Instructor to instruct certificate level A+, Office Application, Bachelors, and Master classes. Instructor to develop new class curriculum;• Created class curriculum to include, but not limited to, syllabus, lectures, slides, grading papers, lab exercises, and exams.• Provided guidance and mentoring to students for college prep/development.• Served on CIS Committee

HD Supply is one of the largest industrial distributors in North America. The company provides a broad range of products and value-add services to approximately 500,00 customers with leadership positions in maintenance, repair, and operations, water infrastructure, and residential and non-residential construction sectors. Hired on as a Consultant and later hired on permanently and promoted as a Senior Systems Engineer. Performed daily tasks, as well as IT projects.• Project lead for company IT Ticketing project, SAP Desktop roll-out, and laptop refresh. • Increased customer satisfaction by 25% through implementation of mentoring program.• Developed and implemented company’s desktop support SOP’s and installation guidelines and documentation for IS Department.

Intel is the world's largest manufacturer of PC microprocessors and the holder of the x86 processor architecture patent. Released in 1971, Intel was one of the first microprocessor ever produced. The x86 is the series of Intel microprocessor families that began with the 80286 microprocessor. Hired as a Field Engineer to test consumer prototype wireless technology and brought back as a Systems Engineer to inventory and relocate their lab equipment.• Setup, tested and troubleshot of 802.11a, b, g, and prototype N wireless networking, wireless AP's, NIC's, and router technology using BSS Topology.• Completed daily Help Desk support for 100+ users.• Organized and restructured IT Lab, for removal and preparation all lab equipment for site closure and relocation.

Merck is a global healthcare company that delivers innovative health solutions through its prescription medicines, vaccines, biologic therapies, and animal health products. Established in 1981, they are committed to being the premier research-intensive pharmaceutical company. Brought on as a temporary Systems Engineer and later returned two more times to assist with Desktop Support and help close the San Diego facility down.• Completed technical support on a WindowsXP Professional network, for 1,000+users and applications.within 8 hour priority scale.• Complied with all company and FDA regulations/procedures.• Inventoried, removed, and prepared all systems for site closure.

QuadraMed is a leading provider of award-winning healthcare software and services that improve the safety, quality, and efficiency of patient care. This also included the QuadraMed Payment Manager, a fully scalable, web-based application compatible with all leading healthcare billing systems. Hired as a temp to perform Desktop Support and later as the System Administrator to run and maintain the entire site, including: desktops, servers, backups, various WAN's, as well as telephony.• Administered desktop systems, servers, printers, and user accounts.• Managed remote administration, troubleshooting, and system integration using pcAnywhere and Dameware.• Documented guidelines and procedures for IT Department from scratch.

CardioNow, Inc., is a cutting edge healthcare information technology company, providing telecardiology and image archiving solutions for hospitals, cardiovascular core labs, and clinical trial sponsors. Founded in 1999, it offers storing and sharing of patient images and data for cardiology community. Hired as a Consultant to relocate the site location. Hired as a Network Administrator to build the company's network infrastructure and Collocation. Later promoted to Production Manager to design and produce the company's product.• Performed installed, configured, setup and troubleshooting for 30+ workstations on a Windows XP, 2000 Server/ Professional, Windows NT 4.0 Server/ Workstation, Windows ME /98 and 95 Platform, while implementing Class T685B 100/1000 Network including Cabling, Drops and Patch Panels saving the company $25,000 in startup costs.• Composed all System/ Network Administration and Production procedure utilized in the creation of company products along FDA regulations. • Constructed, implemented and maintained Shoreline Telecommunications Server, Voice over IPsaving the company $60,000 in fees.