Richard Schwalbe Email & Phone Number

- Manage a team of QA testers based in India- Managing TFS tasks between Software Developers and QA- Project management- Remote support- Continue to manage our Soti MobiControl Mobile Device Management system which includes creating and deploying APK’s for in-house developed mobile applications as well as working with outside vendors for their mobile apps that are used on our devices at specific locations- Microsoft 365 Administration in a hybrid configuration

Georgetown, Ky

Responsible for all help desk calls including coordination and tasking of other IT departments until resolution. -Directs the workstation, PC and laptop hardware and software configuration. -Sets all hardware and software standards that will be supported within the organization for PCs, Laptops and Workstations. -Responsible for ensuring that all help desk calls are handled within the help desk response-time guidelines. -To evaluate new technologies to see if they bring value to… Show more Responsible for all help desk calls including coordination and tasking of other IT departments until resolution. -Directs the workstation, PC and laptop hardware and software configuration. -Sets all hardware and software standards that will be supported within the organization for PCs, Laptops and Workstations. -Responsible for ensuring that all help desk calls are handled within the help desk response-time guidelines. -To evaluate new technologies to see if they bring value to the company -The ability and desire to rapidly learn complex technologies in a self-starting mode without benefit of extensive formal training. - Implemented, installed, and manage our on-prem instance of Soti MobiControl Mobile Device Management system for our in-house app for inspection of vehicles using Android based devices- Implemented, installed and manage the on-prem instance of our Help Desk software from ManageEngine- implemented, installed and manage the on-prem instance of our Password Self-Service product from ManageEngine- Assisted in implementing our ESET Remote Administration product along with managing and installing ESET Endpoint Anti-Virus on all computers and servers for the company-Equipment and software ordering and keeping costs within allocated budgets - Mobile device support including both Android and iOS devices, both cell phones and tablets-Determining necessary equipment and software for next fiscal year budget -Ensure workstation and laptop stability and uptime -Data backups during Workstation and Laptop replacement -Account Setup and following of corporate forms and standards -Research new technologies that drive ROI Show less

-PC and Laptop hardware / software installation and support -User administration in Active Directory on Server 2003 and 2008-Configuring Wireless Access Points and Cisco ASA Routers for field deployment along with troubleshooting remote issues-Installing and configuring Windows Server 2003 and 2008 on either physical hardware or virtual machines using Hyper-V and Microsoft SCVMM -Installed and configured SharePoint 2003 and 2007 -Managing user mailboxes using Microsoft… Show more -PC and Laptop hardware / software installation and support -User administration in Active Directory on Server 2003 and 2008-Configuring Wireless Access Points and Cisco ASA Routers for field deployment along with troubleshooting remote issues-Installing and configuring Windows Server 2003 and 2008 on either physical hardware or virtual machines using Hyper-V and Microsoft SCVMM -Installed and configured SharePoint 2003 and 2007 -Managing user mailboxes using Microsoft Exchange 2003 and 2007 -Support Microsoft Windows 2003 / 2008 Network systems and related components. -Maintain and manage Network Firewalls & Security as directed by Sr. Network Engineer -Performs system backups on its internal and external web network servers; Maintain and manage tape backups using Arcserve Brightstore -First level help desk support responsible for all daily support and technical issues related to users and network systems -Responsible for maximum 'uptime' of all production, development and corporate servers and workstations. -Responsible for maintaining all documentation of works and procedures as related to daily job functions. -Maintain a thorough knowledge of ISO, policies and procedures. -Develop methods to identify opportunities to improve systems efficiency. Show less

-Remote and on-site debugging and troubleshooting for Cardinal Health Pyxis Systems-Service hardware and software system components-Participate in the installation and upgrades of these systems-Participate in pre-installation testing, reconfiguring, document uncovered technical issues of all applicable Pyxis systems prior to the targeted installation date-Hospital and Specialty care settings-Project management-Training and Mentoring new employees and… Show more -Remote and on-site debugging and troubleshooting for Cardinal Health Pyxis Systems-Service hardware and software system components-Participate in the installation and upgrades of these systems-Participate in pre-installation testing, reconfiguring, document uncovered technical issues of all applicable Pyxis systems prior to the targeted installation date-Hospital and Specialty care settings-Project management-Training and Mentoring new employees and affiliates-Customer Service focused with daily onsite visits to customers throughout Central and Eastern KY Show less

-Project management-As one of the Senior Analysts, I help in the development and training of other Support Analysts in the department as well as research and problem resolution.-Excellent research skills with the ability to find answers to most problems in short order.-Excellent communication and documentation skills-Support over 5000 clients nationwide using Windows 95/NT/2000/XP PC's.-Responsible for installation and configuration of all hardware and… Show more -Project management-As one of the Senior Analysts, I help in the development and training of other Support Analysts in the department as well as research and problem resolution.-Excellent research skills with the ability to find answers to most problems in short order.-Excellent communication and documentation skills-Support over 5000 clients nationwide using Windows 95/NT/2000/XP PC's.-Responsible for installation and configuration of all hardware and software.-Troubleshooting hardware and software in a Microsoft and Netware environment.-Knowledge of software such as Windows 95/NT/2000, Office 97, 2000 and XP, Act 4 and 2000, Trend Officescan, PC-Cillin, Outsideview, Rumba, PC Anywhere, Support Magic, more.-Knowledge of Dell and Compaq PC's and laptops, iPaq's, Palm Pilots, Zip Drives, Printers, CD Burners, Scanners, modems, video and sound cards. Show less

Norfolk, Virginia Area

Assigned to VAW-124 Carriar Airborn Early Warning Squadron Serviced and maintained electrical systems on the E2-C Hawkeye.Flight Deck troubleshooter during Gulf War 1 in the Persian Gulf on the USS Theodore Roosevelt (91 & 93)