Richard Schwalbe Email & Phone Number

- Manage a team of QA testers based in India- Managing TFS tasks between Software Developers and QA- Project management- Remote support- Continue to manage our Soti MobiControl Mobile Device Management system which includes creating and deploying APK’s for in-house developed mobile applications as well as working with outside vendors for their mobile apps.

Georgetown, KY

Responsible for all help desk calls including coordination and tasking of other IT departments until resolution. -Directs the workstation, PC and laptop hardware and software configuration. -Sets all hardware and software standards that will be supported within the organization for PCs, Laptops and Workstations. -Responsible for ensuring that all help desk.

-PC and Laptop hardware / software installation and support -User administration in Active Directory on Server 2003 and 2008-Configuring Wireless Access Points and Cisco ASA Routers for field deployment along with troubleshooting remote issues-Installing and configuring Windows Server 2003 and 2008 on either physical hardware or virtual machines using.

-Remote and on-site debugging and troubleshooting for Cardinal Health Pyxis Systems-Service hardware and software system components-Participate in the installation and upgrades of these systems-Participate in pre-installation testing, reconfiguring, document uncovered technical issues of all applicable Pyxis systems prior to the targeted installation.

-Project management-As one of the Senior Analysts, I help in the development and training of other Support Analysts in the department as well as research and problem resolution.-Excellent research skills with the ability to find answers to most problems in short order.-Excellent communication and documentation skills-Support over 5000 clients nationwide.

Norfolk, Virginia Area

Assigned to VAW-124 Carriar Airborn Early Warning Squadron Serviced and maintained electrical systems on the E2-C Hawkeye.Flight Deck troubleshooter during Gulf War 1 in the Persian Gulf on the USS Theodore Roosevelt (91 & 93)