Richard Meier Email and Phone Number

• Project based work with experience in Agile Project Management• LMS instructional content design• Oversee 1,000+ user training records through LMS administration, for internal and external regulatory/compliance audit support• Global LMS support for other sites and LMS administrators• Cornerstone OnDemand implementation and data migration• Track training data analytics and KPI's• Update sitewide training matrix in accordance with local training procedures• Facilitate the onboarding of new hires with a learning dojo• Technical writing of SOP's (Standard Operating Procedures) • LMS User Acceptance Testing and Validation

• Assist machine operators to retain quality while meeting production goals• Basic machine maintenance• Break support; make sure the operators are sent to break on time• Correct any upset working conditions that may occur, in a timely manner (Rapid Responder)• Sustain a clean, suitable, safe, and functioning work environment

• Communicate between agents and other quality supervisors the standards and importance of quality while being able to maintain production goals• Help produce a steady work flow for agents while communicating with account managers to meet project specifications• IT administration support for the facility