Richard Seth Email & Phone Number

Kannapolis, North Carolina, Us

I was a core member of the team that launched a co-packaging beverage company with a production facility and finished goods warehouse. My role included full accountability for steering information and technology strategy, implementation, and operations, as well as leading a team of four IT professionals.My key achievements:• Orchestrated rapid technology stand-up involving designing and deploying network and enterprise-wide security framework in fewer than four months and implementing ERP and WMS in under one month.• Protected information assets from a broad range of threats and vulnerabilities by defining and ensuring company-wide alignment with robust security policies, procedures, and best practices.• Oversaw vendor relations and procurement for enterprise and technology equipment, including negotiating contract pricing and terms & conditions.• Assumed additional responsibility for directing warehouse and shipping/receiving areas with cross-functional team of 50 employees.• Selected and implemented SonicWALL firewall, Sophos Endpoint Detection and Response (EDR), 365 Advanced Threat Protection (ATP), Apple Business Manager, Azure, Office 365, Virtual Teams, SharePoint, SAP Business One ERP, Produmex WMS, BEAS MES, and Verkada access control and security camera systems.

West Hartford, Ct, Us

I managed the technology operations and roadmap for four manufacturing sites and two warehouses for $3B division of this global leader in electrical and digital building infrastructure solutions. As the key point-of-contact for four ERPs and one QMS, I provided remote and on-site support to users. I also led the technology portion of the annual inventory cycle count process.My key achievements:• Enabled company to effectively adapt to COVID-19 restrictions as part of collaborative effort to prepare facilities and transition staff to remote work.• Appointed project manager for major Industry 4.0 transformational initiative to modernize manufacturing processes and implement cutting-edge technologies.− Initial data demonstrated potential for consistent overall equipment effectiveness (OEE) improvement of 20%; recouped ROI within 15 months.• Headed effort to gather manufacturing productivity data, collaborating with three developers to create solutions for three sites.• Served as technology expert on IoT backend device system upgrade project, including designing manufacturing network, defining cyber security measures, selecting vendors/technology, and negotiating contracts.• Triggered $20K in annual single-site savings by leading effort to replace personal desktop printers with shared multifunction printers (MFPs).• Optimized customer experience (CX) by raising visibility from manufacturing to warehouse teams and from warehouse to customer as member of CX improvement project team.• Played a key role in addressing and implementing corrective actions following two cybersecurity incidents as member of lead investigation teams.

I earned multiple promotions to lead a team of five in supporting ~1000 endpoints and users. My role also included managing a $750K budget and directing the overall technology planning, roadmap, and operations. I engaged with investors, senior leadership, customers, and other stakeholders to communicate technology vision, opportunities, and challenges; I also advised department heads on technology needs and solutions.My key achievements:• Improved overall productivity and performance with implementation of SAP Business One and custom WMS, QMS, and MES system for <$500K, including migrating information from legacy systems.• Successfully resolved licensing discrepancy with Microsoft and saved $500K over initial findings.• Vital member of team focused on planning and leading build-out of $20M facility in Texas.• Managed numerous improvement projects, including upgrade/upfit of enterprise equipment and migration from on-premises Microsoft Exchange to Office 365.• Spearheaded development and delivery of enterprise-wide disaster recovery and business continuity plan.• Partnered with senior leadership to position company for sale to Cold Spring Brewing Company.

I managed IT operations and systems, including SAP Business One Fourth Shift Edition ERP, SharePoint, Boomi Atmosphere EDI, and SQL database environment.My key achievements:• Maintained high level of security by conducting proactive risk assessment and implementing solutions to address threats.• Drove continuous improvement to resource allocation, systems, performance, and key technology metrics.

I performed system and network administration, troubleshot and resolved issues, monitored security, and managed the company-wide disaster recovery plan, backups, and related processes.My key achievement:• Implemented improvements to change control process and created detailed documentation of configuration changes to production systems.

Align customer wants and needs across multiple product lines of flooringCoordinate projects with customers, independent contractors, and manufacturersIdentify new product categories to fill opportunity gapsEducate customers on possible financing options and requirementsResponsible for preparing proposals and presenting them to private and business customersOnsite inspections to determine cause of problem and take appropriate actions to remedy the problem.Assist with inventory and inventory control. Check incoming shipments for accuracy and enter inventory into inventory system (RFMS) and investigate shortages.

Start new lines of property and casualty insurance for existing agentAssist agent with existing lines of insurance which included health insurance (group and individual), life, and annuitiesPrepare quotes based on client's needs and review policy with clientContact underwriters with pricing concerns and adjustmentsFollow up with claims department regarding client's claimsCompleted Liberty Mutual's marketing assistant training program#1 in property and casualty insurance lines for Prudential in Michigan

Selling homes and vacant land in metro Detroit and greater Ann Arbor area Prepared advertising documents for marketing available homesSelf-motivation and time management skills were used in the selling of homesAssisted with setting up office computer network