Richard Shaffer work email
- Valid
- Valid
- Valid
Richard Shaffer personal email
Richard Shaffer phone numbers
A customer experience, CRM, digital and direct marketing expert who understands how to combine strategy, data, creative and technology to generate results, build competitive advantage and deliver seamless customer experiences. An excellent communicator and problem solver, comfortable working with contacts at all organisational levels. Someone who thrives when challenged by demanding situations, and who along with hard work and professionalism brings personality and enthusiasm to any situation.
-
Associate Managing DirectorHavas CxNew York, Ny, Us
-
Associate Managing DirectorHavas Jan 2021 - PresentNew York, Ny, UsCommercial lead for the Havas Health CX New York office. Client lead for multiple multi-million dollar accounts, working on and leading pitches at a regional and global level both within HHCX and the wider Havas Health business, and providing senior input into design and development of agency structure, products and services. Omnichannel thought leader, and data-driven strategy and implementation expert across HHCX and the Havas Health network. -
Svp Head Of Client ServicesHavas Jul 2020 - Jan 2021New York, Ny, UsFollowing rapid expansion, reduced focus to client services leadership function. Leading multiple client engagements with large pharmaceutical clients, including the strategy and implementation support for omnichannel HCP and DTC programs for 12 brands, and the creation of a new multi-brand web design system which will be rolled out across a global pharma business.
-
Svp Head Of Cx Strategy And Account ManagementHavas Nov 2019 - Jul 2020New York, Ny, UsHelped found a new agency with the Havas group, specializing in CX within healthcare. Supported team growth from two people in November 2019 to 50 after the first year of operation, including pitching and winning the first two client accounts, creating the strategic blueprint for the agency's omnichannel strategic and delivery services, and delivering organic growth of 10x in the largest agency client by the end of 2020.
-
Vp Customer/Cx StrategistHavas Jun 2018 - Nov 2019New York, Ny, UsDeveloping global strategy for world leading organization covering omnichannel, CRM, and customer experience (CX). Planning and mapping the customer lifecycle, and working with data, technology and creative teams to deliver exceptional experiences.
-
Head Of Customer MarketingGtb Feb 2018 - Jun 2018Detroit, Mi, UsA split role: leading the GTB Customer Marketing team to deliver Ford's digital, CRM and retail marketing activities for the UK; and working in a senior role within the European team to develop and deliver multi-channel, integrated customer communications across 17 markets. -
Business Director (Group Account Director)Gtb Jan 2017 - Feb 2018Detroit, Mi, UsLeading a team of 11 account handlers, PMs and producers, responsible for digital, direct and CRM, social, data and fleet communications for Ford of Britain. Working in a fully integrated environment alongside data and analytics, SEO and search, media, and European platform and social teams, to deliver cross channel marketing campaigns with data at their heart.
-
Senior Account DirectorGtb Jan 2015 - Jan 2017Detroit, Mi, UsDeveloping the Ford of Britain CRM program and web presence, including taking responsibility for all direct retail (B2C) and fleet (B2B) marketing communications.
-
Crm Manager (Contract)Mazda Motor Company Uk May 2014 - Dec 2014Dartford, Kent, GbManaged CRM programme to convert prospects, renew existing customers, enhance customer loyalty and leverage cross and up‐selling opportunities, including defining the strategic direction for all CRM initiatives and managed the implementation of CRM programme. Managed email and DM campaigns for customers and prospects including key model launches, 1-to-1 customer dialogue programme and Zoom Zoom magazine. Worked on the design of a new strategic multi-channel lead nurture programme and supported rollout of new lead management system to UK dealer network. Launched MyMazda app and website 2.0 including new integrated platform. -
Account Director CrmDdb Sydney Jan 2013 - Mar 2014Ultimo, Nsw, AuLed the customer relationship management elements of the Volkswagen account, working on the development and execution of CRM strategy for the Volkswagen brand nationally. Collaborated closely with the client's customer experience teams to define strategy across the customer lifecycle and to deliver email, digital and direct mail communications. This included working across new product launches, customer welcome and ongoing communications, lead nurture, retail promotions and sponsorship activity. Also responsible for advising the client on data strategy, platforms and technology, and development of social CRM and advocacy programs. -
Senior Interaction (Crm) ConsultantLexisnexis Mar 2011 - Jan 2013New York City, Ny, UsProviding client management and a full range of strategic and technical CRM consulting services to professional services firms across the Asia Pacific region, focused around the LexisNexis InterAction CRM solution. -
Interaction (Crm) Client AdvisorLexisnexis Apr 2008 - Apr 2011New York City, Ny, UsOffered CRM advice and support to 40 clients across legal, private equity, management consulting, accounting and investment banking sectors in the UK, Europe, and the Caribbean.
-
Crm Co-OrdinatorMaitland Jul 2006 - Mar 2008Cape Town, ZaDeveloped and launched the firm’s Client Relationship Management strategy and implemented a new firm-wide CRM solution -
Account ManagerSbgfinex Aug 2005 - Jul 2006Worked on a variety of accounts managing strategy, creative and client administration.
-
Account ManagerBroadsystem Jul 2003 - Jul 2005GbManaged email and online team including strategy and delivery for all the agency's online clients -
Student Activities And Development CoordinatorMiddlesex University 2002 - 2003London, Greater London, Gb -
Outbound Telemarketing ManagerParade Direct 2000 - 2001
-
Outbound OperatorParade Telemarketing 1997 - 2000
Richard Shaffer Skills
Richard Shaffer Education Details
-
Aston UniversityMarketing
Frequently Asked Questions about Richard Shaffer
What company does Richard Shaffer work for?
Richard Shaffer works for Havas Cx
What is Richard Shaffer's role at the current company?
Richard Shaffer's current role is Associate Managing Director.
What is Richard Shaffer's email address?
Richard Shaffer's email address is ri****@****ruk.com
What is Richard Shaffer's direct phone number?
Richard Shaffer's direct phone number is +131361*****
What schools did Richard Shaffer attend?
Richard Shaffer attended Aston University.
What skills is Richard Shaffer known for?
Richard Shaffer has skills like Crm, Direct Marketing, Digital Marketing, Management, Professional Services, Email Marketing, Marketing Strategy, Account Management, Business Analysis, Consulting, Management Consulting, Marketing Communications.
Who are Richard Shaffer's colleagues?
Richard Shaffer's colleagues are Andy Woolfolk, Kevin Kelleher, Lan Zhang, Caroline Smith, Pasquale Marcianò, Lubens Benjamin, Giulia Franceschini.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial