Richard Shell Email & Phone Number

As a Veterans Service Representative at the Veterans Benefits Administration (VBA), I apply my skills and credentials in health administration, health information management, and medical billing and coding to serve the veteran community. I have a Certified Medical Administrative Assistant (CMAA) certification and a master's degree in health care administration in progress.I have over twenty years of experience in engineering, where I developed work plans, managed deadlines, and coordinated project teams. I leverage these competencies to explain benefit programs, conduct interviews, gather evidence, adjudicate claims, and input data for award and notification letters. I am passionate about improving the quality and efficiency of the VBA processes and systems, and ensuring that veterans receive the benefits they deserve.

Listed skills include Military Operations, Leadership, Training, Military, and 2 others.