New Car Sales Executive at Guy Salmon Land Rover Knutsford. Sytner Group.

• Responsible for managing all brand relationships across Indulge Beauty • Improving YOY marketing investment• Negotiating improved terms • Securing JBP’s with all partners• Securing funded promotional mechanics, driving profit and revenue growth• Working on strategic campaign planning with brands, focusing on metrics such as new customer acquisition, retention, AOV via means of sampling, GWP, exclusive launches, regime bundling etc.• Collaborative working with e-commerce, buying and merchandising to ensure brand plans are executed successfully and stock portfolio/availability is managed effectively• Coordinate brand partner commitments for both digital and in-store activations• Handle enquiries via telephone, email, face to face with both brand partners and collateral suppliers• Coordinate brand partner commitments for both digital and in-store activations• Help coordinate Regional Roadshows, National Conference and Senior Field Offsite meetings• Produce, update and maintain brand activity/ commitments calendar• Ensure projects are delivered on time and within budget• Follow company brand standards

-Responsible for managing brand relationships, working closely with the Category Manager to deliver brand budgets within category. -Reports to Category Manager -KPI’s-Brand performance vs Budget-YoY Brand Growth -Negotiate improved terms to include payment terms, margin, marketing retro and annual business retro -Secure JBP’s across all allocated brands within Category -Stock management- aged stock, stock availability -Responsible for cultivating and maintaining brand relationships particularly focusing on growth opportunity brands- mid-lower tier -Liaising with brands weekly to review performance and drive actions accordingly -Responsible for delivering brand budgets across allocated brands -Responsible for delivering GP across brand remit as per target -Securing funded promotional mechanics, driving profit and revenue growth -Working on strategic campaign planning with brands, focusing on metrics such as new customer acquisition, retention, AOV via means of sampling, GWP, exclusive launches, regime bundling etc. -Working with Partnership Manager to understand category strategy and deliver in alignment with allocated brands -Collaborative working with trading and merchandising managers to ensure brand plans are executed successfully and stock portfolio/availability is managed effectively

• Proactively ensure SLAs are met where possible and understand implications of actions on other areas• Monitor & report on daily KPIs, identifying common trends in order to forward plan• Manage work allocation, re assignment where needed & support other teams when required• Have a basic awareness of departmental targets and how my team can contribute• Awareness of any knowledge and skill based gaps throughout the team• Monitor and feedback Productivity, Exception Report and Audit Checks• Creation & delivery of both month end results and quarterly appraisals• Manage any absence effectively – complete RTW and HR escalation where needed• Complete and manage shift rotas – including adherence, holidays and contingency• Ensure any process changes, business updates or memos are distributed• Plan and facilitate for continuous multiskilling needs across the department• Review processes and identify opportunities for improvement• Identification of any issues or potential risks followed by escalation to key people

Complaint Handler• Responsible for ensuring that Carrot are within the FCA’s guidelines for complaint handling at all time.• Ensuring that standards set by the regulators are maintained, focussing on key areas such as Treating Customers Fairly and Data Protection.• Ensuring we are providing appropriate, reasonable and fair resolutions to a customer’s complaint.• Time Management.• Creating daily reports to send to the Team Managers of the list of informal complaints so we can ensure everyone is trying to resolve them as efficiently as possible.• Producing a full training bible for complaints to be rolled out to new starters and refresher training. • Providing the training to new starters and current staff.• Giving feedback to Team Managers and Agents on their complaint handling to ensure improvements/training is added where necessary. • Handling all complaints from Day 3 once they are formal up until Week 8 by providing customer with regular updates• Creating a monthly report for both of Carrots products (New Driver/ Better Driver) outlining the volume and category of complaints for the head of compliance to show to the board of management.

• Responsible for managing inbound and outbound calls effectively, ensuring customer and business needs are met. • Ensuring commitment in providing a first class experience to the customer on behalf of the brand at every opportunity by explaining choices and providing recommendations.• Ensuring that standards set by the regulators are maintained, focussing on key areas such as Treating Customers Fairly and Data Protection.• Recognising and maximising potential sale opportunities.• Effectively maintaining and enhancing relationships with insurers through continued professionalism.• Performing efficiently and effectively under pressure.• Prioritising workloads by planning and focusing on tasks.

• Selling holiday packages and providing customer service, sales and onsite support to our clients in 7 different countries across Europe.• Assisting with translations for our website and ensuring all advertisements and holiday destinations were relevant and updated• Dealing with any public enquiry from sales and customer service to cancellations and complaints• Answering all phone calls pre, post and during holiday to ensure customers are always able to receive excellent customer service• Dealing with any complaint escalation when a customer requested a managerial call back• Stepping in for the Team Managers if they were off work or unavailable

To assist in any staffs needsFill in for the receptionist if neededEnsuring all filing and paperwork is in place and update for each propertyAttending property viewingsCorrecting any English emails, documents, online texts and exposesPinning the addresses of all communities on Google Maps and filling in all the property information on the databasePosting important lettersID tagging all propertiesEnsure the office has all correct supplies such as water, cleaning products, stationary

• Responding to any public enquiries• Meeting and greeting of the parents each day• Constant caring of the children• Organizing the daily activities• Teaching English classes• Taking the children swimming each day and supervising 24/7• Helping out other staff with clerical work such as filing, paperwork, filling in on the reception etc.

• Modify contracts• Provide translations from Spanish to English or vise-versa• Write emails in English for the staff • Attend court hearings