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Richard Skipala Email & Phone Number
Director, Customer Success EMEA Lead
at
Mastercard Data & Services
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✓ Verified May 2026
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Current company
Role
Director, Customer Success EMEA Lead
Location
Prague, Czechia, Czech Republic
Who is Richard Skipala? Overview
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Quick answer
Richard Skipala is listed as Director, Customer Success EMEA Lead at Mastercard Data & Services, based in Prague, Czechia, Czech Republic. AeroLeads shows a matched LinkedIn profile for Richard Skipala.
Richard Skipala previously worked as Director, Customer Success Regional Lead at Mastercard Data & Services and Head of Customer Success Account Managers (CSAMs) - Czechia and Slovakia at Microsoft. Richard Skipala holds Msc. / Ing., Communication Systems And Networks from Czech Technical University In Prague, Faculty Of Electrical Engineering.
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Mastercard Data & Services
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Profile bio
About Richard Skipala
Accomplished in business and client-facing positions within IT environment with a wide professional experience of 17+ years. Visionary and strategic thinker with successful track record in technical leadership roles. Self-development addict, eager to learn and support others in personal and professional development.
Listed skills include Information Security, Security Management, Leadership, Teamwork, and 16 others.
Current workplace
Richard Skipala's current company
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9 roles
Richard Skipala work experience
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Director, Customer Success Regional Lead
Current
Jun 2024 - Present
Head Of Customer Success Account Managers (Csams) - Czechia And Slovakia
- Lead and empower the Customer Success Account Management team to drive customer success and achieve customer’s organizational objectives.- Cultivate and nurture operational executive relationships with key customers, partners, and internal stakeholders to expand relationships and ensure value realization.- Shape internal design and strategy decisions to.
Feb 2022 - Nov 2023
Client Service Director
Strategic leadership role, accountable for assuring the overall commercial, financial and operational performance across a portfolio of client accounts with $30M revenue per annum, each with a complex multi-technology product mix and customized operations model.- Work in partnership with the Sales counterparts to devise the Service Strategy for their.
Jun 2019 - Mar 2022
Global Technical Program Manager
Key achievements:Successful merge between 2 major pharmaceutical corporations from technical perspective (WAN).Increased revenue through service level quality improvements: decreased paid SLA credits for 40%, number of tickets for 30% in average. Increased service delivery performance for 25% though process alignment across the teams and removing.
Aug 2017 - Jul 2019
Lead Consultant - Architecture & Engineering
Key achievements:Decreased customer’s operational costs (20%) by successfully leading a global project (SD-WAN for the world's largest furniture producer). The goal of the project was to optimize the MPLS connectivity, design and migrate to hybrid WAN solution (200 sites and 3 DCs) within a short timeline (3 months), minimum down time and limited labor.
Sep 2015 - Aug 2017
Senior Architect: Information Security, Network & Uc/Vc
Jul 2013 - Aug 2015
Senior Infrastructure Engineer
Jan 2012 - Jun 2013
Support & Monitoring Center Specialist
Nov 2007 - May 2011
3 education records
Richard Skipala education
Msc. / Ing., Communication Systems And Networks
M.B.A., Executive Management
Bc., Electronics And Telecommunication Engineering
FAQ
Frequently asked questions about Richard Skipala
Quick answers generated from the profile data available on this page.
What company does Richard Skipala work for?
Richard Skipala works for Mastercard Data & Services.
What is Richard Skipala's role at Mastercard Data & Services?
Richard Skipala is listed as Director, Customer Success EMEA Lead at Mastercard Data & Services.
Where is Richard Skipala based?
Richard Skipala is based in Prague, Czechia, Czech Republic while working with Mastercard Data & Services.
What companies has Richard Skipala worked for?
Richard Skipala has worked for Mastercard Data & Services, Microsoft, Verizon Business, Verizon Enterprise Solutions, and Nts New Technology Systems Gmbh.
How can I contact Richard Skipala?
You can use AeroLeads to view verified contact signals for Richard Skipala at Mastercard Data & Services, including work email, phone, and LinkedIn data when available.
What schools did Richard Skipala attend?
Richard Skipala holds Msc. / Ing., Communication Systems And Networks from Czech Technical University In Prague, Faculty Of Electrical Engineering.
What skills is Richard Skipala known for?
Richard Skipala is listed with skills including Information Security, Security Management, Leadership, Teamwork, Project Management, Risk Management, Negotiation, and Telecommunications.
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