Richard Skipala Email & Phone Number

Prague, Czechia

Prague, Czechia

Prague, Czechia

Prague, Czechia

- Lead and empower the Customer Success Account Management team to drive customer success and achieve customer’s organizational objectives.- Cultivate and nurture operational executive relationships with key customers, partners, and internal stakeholders to expand relationships and ensure value realization.- Shape internal design and strategy decisions to enhance customer relationships and align with business priorities.- Manage stakeholder needs and expectations, ensuring satisfaction and driving desired outcomes.- Lead and facilitate business value conversations at the executive level, collaborating with stakeholders to develop strategies aligned with customer priorities.- Collect feedback to identify customer patterns, pain points, and expectations, prioritizing resources to address critical needs.- Collaborate with cross-functional teams to review and communicate the status of delivery programs, ensuring alignment with portfolio priorities.- Coach team members on technical and industry knowledge development, supporting their growth and expertise.- Advise customers on technology trends, showcasing advantages over competitors.- Drive change management and communication strategies to effectively deliver key messages and drive adoption of solutions.- Collaborate with leadership to develop and execute strategic plans aligned with business objectives.- Develop and manage technology roadmaps, ensuring alignment with strategic imperatives and business outcomes.- Foster collaboration between IT execution and business leadership, driving strategies that contribute to business success.- Identify opportunities to improve processes and service delivery, leveraging innovative technologies.- Build strong relationships with executive, functional, and operational partners to drive process innovation and achieve successful outcomes.- Lead and develop team members through coaching, mentoring, and professional development.

Prague, The Capital, Czech Republic

Strategic leadership role, accountable for assuring the overall commercial, financial and operational performance across a portfolio of client accounts with $30M revenue per annum, each with a complex multi-technology product mix and customized operations model.- Work in partnership with the Sales counterparts to devise the Service Strategy for their Account/s and ensure strategy is documented in the Accounts Strategic Account Plan (SAP). In partnership with Operations Planning & Design (OP&D) to input, review and approve the Service Design for assigned Clients. Oversee the initial and ongoing Service Transition of Client’s Services to ensure they are delivered as per expectation. In partnership with Verizon’s Global Operations Team ensure the ongoing silent running through the Service Operation of their Client’s Services.- Own the senior Client relationships within their Client Portfolio. Through the matrix leadership of Account Team’s which could include Billing Support, Engineering, Technical Operations, Professional Services, Project Management and Service Management, ensure client’s satisfaction and overall service performance of the Verizon and Partner Team’s delivering to assigned clients.- Lead teams through complex business & client challenges, developing and implementing solutions to those challenges. The overall goal of the Client Service Director role is to partner with Clients, Verizon Team’s and Partners to ensure Client and Verizon delivery excellence.

Prague, The Capital, Czech Republic

Key achievements:Successful merge between 2 major pharmaceutical corporations from technical perspective (WAN).Increased revenue through service level quality improvements: decreased paid SLA credits for 40%, number of tickets for 30% in average. Increased service delivery performance for 25% though process alignment across the teams and removing redundancies.

Prague, The Capital, Czech Republic

Key achievements:Decreased customer’s operational costs (20%) by successfully leading a global project (SD-WAN for the world's largest furniture producer). The goal of the project was to optimize the MPLS connectivity, design and migrate to hybrid WAN solution (200 sites and 3 DCs) within a short timeline (3 months), minimum down time and limited labor resources.

Linz, Austria

Prague, The Capital, Czech Republic

Prague, The Capital, Czech Republic

Msc. / Ing., Communication Systems And Networks

M.B.A., Executive Management

Bc., Electronics And Telecommunication Engineering