• Coordinates and develops fee for services contracts and change orders by serving as liaison between internal staff and external vendors, to determine the appropriate terms, conditions, and payment schedule. • Analyzes contract requirements, provisions, terms and conditions to ensure compliance with appropriate laws, regulations, and 80% success of applicable target dates for contract execution are met.• Executes quality control review and finalization of completed operational and programmatic contract packages. • Collaborates with Program and Finance staff to answer contract and PeopleSoft related questions. • Generates the monthly accounting of staff matching gifts and assists the accounting department as needed with monthly reconciliation and audit requests.

• Developed project management plans to implement and manage mentoring programming. • Solidified and documented program policies and procedures to protect staff, mentors, and mentees.• Acted as the primary point of contact for Community Youth Advance parents.

• Developed the National IT Specialist Services Program Policy Guide to standardize the hiring process, required training, and promotion qualifiers for the 371 employees in the ITS Customer Service job series.• Generated weekly enterprise wide Personal Identity Verification sponsorship status reports for executive management. • Managed the data entry for a over 2,000 applicant Microsoft Access database and runs weekly applicant status reports for executive management.• Drafted and edited internal and external materials such as reports, memoranda, and PowerPoint presentations to ensure they comply with format guidelines and policy. • Provided customer-oriented support via telephone and email to over a hundred applicants, security, and Human Resources personnel weekly.

• Provided customer support and staff training to security personnel at FBI headquarters and 56 field offices.• Advised staff on Federal operation continuity directives, emergency plans, and Presidential Policy Directive 40.• Designed and presented briefings on situational awareness, helping guide executive management decision-making.• Organized logistics for Emergency Preparedness Expo, coordinating with local, state, and federal representatives.

• Developed electronic communications for briefing permissions and to notify HQ when employees are debriefed.• Provided security briefings for employees and task force officers. Promoted to Security Specialist in 16 months.

• Managed development of homeless shelter outreach plan, and coordinated logistics and stakeholder meetings.• Administered shelter staff trainings on agency operations, education programs and affordable housing options.• Educated clients on birth spacing, birth control, breast feeding, reading to children, and mental health services.• Referred clients to public/private service agencies to fulfill legal, childcare, food, housing or psychological needs.• Monitored, evaluated, and recorded client progress according to specified benchmarks and program goals.

• Provided support and acted as the point person to the sponsors, vendors, clinical sites, and scorers for questions regarding core lab data management. • Entered raw sleep study data and updated the pharmaceutical studies databases to ensure that all data were being processed in a timely manner.

• Provided account information, service referrals to students ,and parents in-person and on 6K+ calls.• Liaised with the Registrar, Bursar, and all academic departments on behalf of students to address inquiries.• Maintained and secured all student account records in accordance with state and Federal privacy laws.

• Supervised 50 high school students, 14 College SAT Coaches, reviewed attendance, and course behavior.• Proctored, graded SAT diagnostic exams, discussed results, and achievement with Coaches.