Michael Richards is a Director of Operations at Holt Renfrew. He is proficient in French. Colleagues describe him as "Mike understands the benefits of Nielsen in today’s market research environment and the competitive advantages and analytical insights that Nielsen provides to clients. He knows how to integrate Nielsen information and insights with other information sources to create added value and recommendations that ultimately drive sales. I have had the pleasure of collaborating with Mike on many occasions to identify new and innovative ways to present our solutions/insights to better understand the Canadian consumer. I would recommend Mike to anyone that wants to gain a competitive edge through leveraging Nielsen insights to support strategic and operational decision making." and "Michael has a tremendous knowledge of the retail business. He has illustrated a common sense approach to identifying opportunities and a passion for execution for real results. I have enjoyed working on several projects with him and have seen the business results that provided ROI. He a solid character that delivers."