Richard Anthony Smith Email & Phone Number

Sherburn

Manager of an eight-strong, office-based account management team which supports a UK-wide field team of specialist sellers.Key responsibilities include:- Recruitment, creation of induction plans, organisation of training and ongoing coaching.- Analysis, breakdown and rebuilding of internal structures and processes to improve working, increase efficiency and create additional time to sell.- Development of team culture change from reactive to proactive selling: increased focus on new and lapsed customers as well as retention of existing.- Promotion of a marketing plan engagement strategy between office/field sales and product managers.- Implementation of a daily team performance/improvement review.- Attendance and contribution to regular regional and national strategy meetings.- Production of key MI reports.

London, United Kingdom

Working for an industry-leading provider of outbound B2B telemarketing services in the media and events industry.Overall responsibility for driving revenue, maximising profit and achieving the goals set out in the company's business plan.Responsibilities include: - Retention and revenue growth of existing clients - Seeking and developing New Business opportunities - Overseeing recruitment, training and staff development programme - Review and development of all internal operational procedures, to improve efficiencies and ensure an excellent customer journey - Chairing weekly Director, Operations and Business Development meetings, taking critical business decisions - Overseeing key client relationships - Seeking out and developing new business opportunities - Liaising with third party suppliers

Sheffield

London, United Kingdom

Working for the UK's foremost independent provider of data intelligence and management services to media owners in the B2B and specialist consumer sector. - Top-line responsibility for key client relationships (including Financial Times and Euromoney), involving extensive liaison, updates, contacts reports and ad hoc feedback and maintaining clear lines of communication to achieve clarity of understanding regarding client requirements - Ensuring that the CRM platform contains current and salient information pertaining to client details, facilitating the access of accurate information to all stakeholders - Extensive and regular liaison with the relevant heads of department and service managers to monitor progress and ensure that timelines and key issues laid out in the contact reports have been actioned in line with client expectations - Responsible for the maintenance and development of revenue from the client base and developing outbound telemarketing campaigns, aiming to increase revenue by using marketing skills to identify and win new business - Ensuring a comprehensive knowledge and awareness of the profitability of each client and each service provided in order to provide a tailored service - Key participant in account management meetings to discuss internal issues, promoting a culture of knowledge sharing, resulting in a competent and motivated workforce and increasing productivity - Developing and sustaining professional contacts and supplier relationships, gaining trust and respect by consistently delivering outcomes and achieving objectives - Managing the operational effectiveness of Optima's outbound telemarketing call centre, ensuring staff are trained to a good standard and implementing and monitoring standard processes and procedures to ensure efficiency

Working for a telephone marketing company, specialising in telemarketing solutions for a wide range of B2B and Consumer clients: managing three offices in Sheffield, Rotherham and Chesterfield, employing over 300 staff. - Direct management of eight Client Support Managers as well as Training, Performance and Audit/Quality managers, involving supervision, training and mentoring, work allocation and appraisals, ensuring staff are consistently motivated in order to maximise performance levels - Key member of the Senior Management Group, setting and implementing company strategies and policies - Directing resources across eight profit centres to drive revenue and maximise profit - Top-line responsibility for the management of client accounts worth over £2m

Established circulation development and strategy and implemented plans for leading Business to Business magazines with a total circulation of over 200,000.