Jonathan Richards Email & Phone Number

Los Angeles, California, United States

Team manager for the Success and Support teams at Padlet.

San Francisco, California, United States

• I serve as account executive for client purchasing teams both to effect contracts and facilitate product adoption after closing sales.
• Worked as a product expert, hosting online webinars to train and evangelize new and existing customers
• Identified and targeted underutilizing users for customer success outreach using aggregate data from SQL database, offering additional product training opportunities and other benefits to retain customers
• Wrote and improved internal resource… Show more I serve as account executive for client purchasing teams both to effect contracts and facilitate product adoption after closing sales.
• Wrote and improved internal resource materials and external support documents
• Documented bugs and feature requests for the engineering team

• I helped manage the project of selling a home from start to finish, including regulatory compliance, marketing, and coordinating effective communication between the numerous parties necessary to close a transaction.
• Consistently measured the highest-capacity coordinator for the San Francisco & Sacramento markets, handling 70+ complex files at any given time
• Instrumental to the growth and development of an extensive playbook of operational processes to ensure a consistent user… Show more I helped manage the project of selling a home from start to finish, including.
• Instrumental to the growth and development of an extensive playbook of operational processes to ensure a consistent user experience across regional markets
• Recognized by the executive team as an invaluable team member for resolving interdepartmental issues through a deep knowledge of company resources Show less

San Francisco Bay Area

• I served in a sales and customer experience role, responsible for converting casual contacts into loyal customers. Provided continued support for these customers and their Redfin agents with CRM and calendaring.
• Served in early Tiger Teams to beta test and calibrate new tools for the CRM suite
• One of the first hires for this experimental position, I helped develop the culture of the role, assisted in onboarding… Show more I served in a sales and customer experience role, responsible for converting casual.
• One of the first hires for this experimental position, I helped develop the culture of the role, assisted in onboarding and training new hires, and contributed to the successful roll-out of the job on a national level
• Provided valuable insight from users in the field to cross-functional engineering, marketing, and product teams
• Recognized nationally as Employee of the Quarter in 2016 for achieving highest NPS and KPI metrics in my role for twelve consecutive months and for consistently going above and beyond the expectations of my role Show.

• Provided transactional and administrative support to a lean start-up real estate group. Provided essential IT support, established branding strategy, and established onboarding processes for a new company.
• Converted an empty storefront into an established full-functioning agency office Coordinated with haulers and the landlord to provide the space and equipment needed to support the diverse needs of a team of agents
• As the very first employee, assisted with onboarding and acquiring… Show more Provided transactional and administrative support to a lean start-up real estate group. Provided essential IT support, established branding.
• As the very first employee, assisted with onboarding and acquiring new hires
• Developed digital marketing and content strategies Show less

Davidson Library

• Achieved consistently excellent performance reviews while performing customer service in my university library's largest and busiest department.
• Gained fluency in the use of an integrated title and patron cataloging CRM system (Aleph)
• Met the many needs of the library's customers with a high degree of professionalism
• Assisted in the cataloging and circulation of the library's more than three million books

Sulphur Creek Nature Center

• Assisted in community education and wildlife rehabilitation in one of the Bay Area's only environmental preservation reserves and wildlife veterinary clinics.
• Cared for the center's many permanent wildlife exhibits in the attached zoo
• Assisted in the treatment of injured wildlife from around California in the center's veterinary clinic
• Facilitated educational tours and functions hosted by the center's community outreach program
• Performed customer service for… Show more Assisted in community education and wildlife rehabilitation in one of the Bay Area's only environmental preservation reserves and wildlife veterinary clinics.
• Performed customer service for individuals interested in donating to the park