• Gained deep expertise of annual maintenance fee (AMF) process and pain points for customers and customer service agents through extensive interviews and monitoring of call center calls• Established a fee waiver strategy for the entire credit card portfolio ($350 million opportunity). Socialized with channel partners to gain buy in and developed a roadmap for implementation• Analyzed complex data sets to uncover patterns in the fee refunds and identified the greatest areas for revenue recovery. Discovered flaws in the data set correcting a $10 million reporting error

SHOUT is a tech start-up company and mobile application platform that engages fans and audiences during real-time sporting and entertainment events. (Total funding over 5 million.)• Worked with a lean engineering team for product development of HTML5, native iOS and Android apps. • Worked as part of a team to product manage the development and launch of the application SHOUT, making decisions on everything from UI/UX design to marketing plans associated with target segments• Participated in the full software development lifecycle from customer research and ideation, through specifications and user stories, multiple testing cycles, and final release in the Android and Apple app stores

As a sales professional it was important to earn customers trust and built strong relationships with both individuals consumers and my small businesses clients. I developed industry expertise, and took on extra roles such as windows phone expert, small business champion, RRO (Retail Reach Out) lead, and sales trainer. I exceeded my personal 2011 sales quota by 170% and 2012 quota by 130%, and was a “Winner Circle Award” recipient in 4th quarter of 2012.