Document and communicate incident response actions taken in accordance with established reporting procedures.Participates in forensic investigations, as needed, including the collection, preservation of electronic evidence, analysis, and creation of a final forensic reports.Delegating task to team members and monitoring their performance.Followed established processes and procedures to observe events, collect additional data, and escalate or refute events between L1 and L3 analyst.

Manages FireEye EX, responsible for updating images and keeping virus signature database updated. Also monitors FireEye HX and other live systems for any anomalies or alerts.Document and communicate incident response actions taken in accordance with established reporting procedures.Participates in forensic investigations, as needed, including the collection, preservation of electronic evidence, analysis, and creation of a final forensics reports.Hands-on experience with SIEM platforms, such as RSA Security Analytics, Splunk; also Firewalls, Intrusion Detection/Prevention Systems (Snort, Bro, McAfee IPS, Sourcefire), Proxies, WAF (Impreva, F5 ASM), FireEye and/or Pen TestingFacilitated development of automation processes, tool optimization within the Security Team, Ex. Phantom, Splunk ES.

Established asset management system to track desktop equipment and software, including license managementFollowed the established standards for installing, configuring and/or removing hardware or software (change control process). Contributed to the development of new enterprise standards and/or the modification of existing standards. Provided specifications for hardware such as additional disk drives, adapters, memory cards, printers, print servers and peripheralsProvided support and assistance to System Administrator(s), Network Engineer(s) and applications development staff in the delivery of End User support

Provided 1st level IT service support - performed troubleshooting and resolved if possible, performed Request FulfillmentInitiated and facilitated the following ITIL processes: Incident Management, Request Fulfillment, Access Management, Problem Management, and Knowledge ManagementWorked with management to provide continual service improvement of our service desk processes and knowledge base

Managed customers’ overall satisfaction by providing quality POS account management and troubleshooting of Credit card machine terminals Demonstrated and made recommendations to customers about additional equipment and serviceContinued to expand knowledge of the processing industry by attending classroom training and completing online courses

Made modifications or repairs of set-top boxes, residential and home entertainment gateways, home networking and Wi-Fi equipmentInstalled inside wiring for IPTV, VolP and high-speed internet service on the Lightspeed networkAdministered network support services and network server hardware as necessary

Completed Master Security Officer Training ProgramSuccessfully researched surveillance film and other data to recover stolen or lost propertyResponsible for training of employees on facility parameters and procedures including report documentation, payroll preparation and other documentsManagement of HRIS system updating information and performed personal data management