Operations Program Lead And Strategic Operations
Teksystems - Contractor
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Ciara Richardson Email & Phone Number
Operations Program Lead and Strategic Operations
at
TEKsystems - Contractor
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✓ Verified Jun 2026
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Profile completeness 86%
Current company
Role
Operations Program Lead and Strategic Operations
Location
Austin, Texas, United States
Who is Ciara Richardson? Overview
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Quick answer
Ciara Richardson is listed as Operations Program Lead and Strategic Operations at TEKsystems - Contractor, based in Austin, Texas, United States. AeroLeads shows a matched LinkedIn profile for Ciara Richardson.
Ciara Richardson previously worked as Head Teller at Austin Telco Federal Credit Union and Trust and Safety Team Lead at Accenture. Ciara Richardson holds Associate Of Science - As, Computer Science from Austin Community College.
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TEKsystems - Contractor
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Profile bio
About Ciara Richardson
Dedicated Fraud and Financial services professional with a strong leadership background and proven success in driving team performance. As a Lead I ensured seamless operations and upheld high standards of excellence. Skilled in optimizing key performance indicators, I have successfully led teams through substantial quality improvements and operational efficiencies. My experience extends to coaching, mentoring, and hiring, with a focus on behavioral, quality, and attention to detail aspects.
Current workplace
Ciara Richardson's current company
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9 roles
Ciara Richardson work experience
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Head Teller
Trust And Safety Team Lead
Led and supervised a team of 150 agents, providing direct coaching and leadershipimpact to 15 to 20 agents.Developed and maintained clear, understandable, and reliable Key PerformanceIndicators (KPIs) data, presented bi-weekly and weekly to stakeholders andleadership.Provided coaching, guidance, and participated in the hiring process for agents,focusing on.
May 2022 - Aug 2023
Trust And Safety Senior Analyst
Designed and implemented a universal training materials tracker, enhancing training efficiency across Review and Appeals lines of business company-wide.Provided personalized one-on-one coaching for weekly quality reviews, utilizing collected data to identify key improvement areas.Developed organizational sheets to monitor weekly and monthly quality.
Nov 2020 - May 2022
Risk And Payments Analyst
Consistently surpassed daily completion targets by 63%, while maintaining a 97% quality average.Introduced a weekly refresher segment, resulting in an 11% week-over-week improvement in team quality among a group of 35 agents.
Apr 2020 - Nov 2020
Member Services Representative
Met and exceeded sales targets through effective upselling and referrals.Developed and implemented a comprehensive spreadsheet for tracking and advancing member account follow-ups on a weekly, monthly, and quarterly basis, fostering stronger member relationships.Responsible for nightly vault balancing and maintaining optimal cash levels for deposits.
Jul 2018 - Oct 2019
Member Service Representative Ii
University Federal Credit Union - Contact Center
Achieved consistently high quality scores of 99% or above across 1000+ calls weekly.Successfully reduced call center average handling time by 45 seconds, throughtargeted training for underperforming agents, while maintaining a personal average of21 seconds.Recognized with a promotion within 6 months, contributing to onboarding, shadowing, and training.
Dec 2016 - Mar 2018
Branch Teller
Adhered to daily cash procedure including daily settlements and transaction audits.Built and helped maintain client relationships by providing exceptional customer services and lasting experiences while offering additional product and services tailored to their needs.
Jun 2015 - Dec 2016
Motorbank Teller
Nov 2014 - Jun 2015
2 education records
Ciara Richardson education
Associate Of Science - As, Computer Science
Data Analytics
FAQ
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What company does Ciara Richardson work for?
Ciara Richardson works for TEKsystems - Contractor.
What is Ciara Richardson's role at TEKsystems - Contractor?
Ciara Richardson is listed as Operations Program Lead and Strategic Operations at TEKsystems - Contractor.
Where is Ciara Richardson based?
Ciara Richardson is based in Austin, Texas, United States while working with TEKsystems - Contractor.
What companies has Ciara Richardson worked for?
Ciara Richardson has worked for Teksystems - Contractor, Austin Telco Federal Credit Union, Accenture, Texas Dps Credit Union, and University Federal Credit Union - Contact Center.
How can I contact Ciara Richardson?
You can use AeroLeads to view verified contact signals for Ciara Richardson at TEKsystems - Contractor, including work email, phone, and LinkedIn data when available.
What schools did Ciara Richardson attend?
Ciara Richardson holds Associate Of Science - As, Computer Science from Austin Community College.
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